I took my vehicle in for a safety recall and had them also take a look at my windshield wipers because they were not working consistently, the power was intermittent. I was given an estimate of $175 for the windshield wipers. Later on in the day, the Service Rep called and said that the "wiper switch" needed to be replaced. He quoted $460 parts and labor and said that I would have to pay for the part up-front since it was not a stock item. I decided against this because the price seemed terribly high to replace a switch, and I did not like the idea of paying for something that had not been done yet.
When I came to pick up my vehicle, it was only then that I found out about their flat-rate diagnostic fee of $175, I was not happy about paying this amount because the Service Rep was not up-front about it; I payed it grudgingly. Had there been an explanation of the diagnostic fee, I would probably not have had them look at it - $175 is quite a steep price for a small issue.
After getting my vehicle back, I decided to take it to a different mechanic where it was diagnosed and fixed for $40. The problem was actually a bad electrical connection under the hood, not the switch on the steering wheel! Future Ford was going to charge me 4 times the amount it actually cost to correct the problem, and I would have still had the problem.
The reason I gave 1 star and not 0 stars is because of the Service Manager. When I called to explain what happened, he worked with me to refund the diagnostic fee.
This service center was by far the worst experience I've had at a dealership or mechanic shop. The whole time I felt like I was being taken advantage of, nothing was up-front and honest, the prices are through the roof, and they misdiagnosed the problem, very shady. I just want to warn other people so they do not end up getting taken advantage of.