Future Ford of Roseville

Bought a used Expedition in November from Future For and when it was delivered it had a crack in the wind screen-informed the sales person, Joe and expected a response. Needed a new wind screen as the crack when it was delivered it had a crack in the wind screen-informed the sales person, Joe and expected a response. Needed a new wind screen as the crack was deep and cracked in multiple branches (was on passenger side so did not impact driving). Have messages from Joe saying we will be contacted by Karl- never heard from him. Was reassured we would but they were busy. We were extremely ill during December (RSV) and shortly after we got Covid. Last thing on my mind was the windscreen. It was still on the passenger side. It didn’t become an issue until February when bad weather hit. It now has spread to the drivers side and safety is an issue. Contacted Joe who said he thought it was repaired I responded nope! 12 days later no response. Spoke to Bob Roberts today who wasn’t helpful at all and was dismissive. I just want the wind screen replacing as was reassured would happen. I am not able to visit the store as I live over 2 hours away. Left messages with the ‘director’, Brian who does not respond. Love your mission statement, but honestly I have not had a great customer experience, I will not buy from Future Ford again (currently shopping for a Bronco for my daughter and planning on getting an electric truck), so you don’t have a life time customer!! I am not a pushy person and suffer from anxiety so did not push the repair until now- I expected Future Ford to reach out to get the repair done. Life is busy and I don’t have the time to be chasing up every issue when really the responsibility is Future Fords. Spoke to another unhelpful sales manager today, who kept trying to pass the blame onto me but admitted no one had reached out to me!! I read lots of reviews that echo my thoughts that Future Ford don’t follow through on repairs or promises. The sales director doesn’t respond to calls and couldn’t be bothered to call me back. Think this issue needs to be addressed rather than ignored. I will keep on and will put appropriate reviews wherever possible. Potential customers need to know. I just need my windscreen taking care of, as was promised when I bought it. I DO NOT RECCOMEND More

This Dealership is fraudulent, immoral and their basically thieves. My son went alone (bad mistake) to purchase his first vehicle on his own. He was given the "financial" beat down by the Finance De basically thieves. My son went alone (bad mistake) to purchase his first vehicle on his own. He was given the "financial" beat down by the Finance Department and then "kicked" after he was down. Legal? unfortunately yes but moral, professional, honest business practice? NO! He signed so it's done however, the vehicle (2019 Mustang GT) is a complete pile of s**t. Hasn't run properly since my son purchased it and been in the shop for warranty work on several occasions. He is on the hook for $1000.00 monthly for basically a paper weight. I have a twenty year old Briggs & Stratton minibike that runs better that the Mustang. Same problem every time, run around and lies from the shop. The shop personnel claim it's fixed yet the same recurring problem every time. They appear to be attempting to "run out the clock" on the warranty. Upon this latest return to the shop the General Sales Manager stated in my and my sons presence, "we can get him in a newer model with better terms considering what he has been through". LIE, they attempted to scam my son into a new contract, get his current vehicle basically free (the salesman told me that the shop would fix it up and they would just resale it) plus want my son to come up with additional cash all after swindling him in the first place and he still is on the hook for a vehicle that doesn't run. This time Dad along with legal advice is involved. To be fair, I have given this Dealership one chance to correct this situation. They failed, it's up to them now. Play ball and we can still keep it civil and between us, if not, it's going to the next level. More

Momma Lisa is the best and the staff are always so helpful in my second home at Future Ford. helpful in my second home at Future Ford. More

Do not do business with these people, victim of bait and switch…twice. So disgraceful! switch…twice. So disgraceful! More

Bunch of lying jerks especially Giovanni. Don’t trust anything he says. It is liars like him who give car salesmen their bad reputation. Don’t trust anything he says. It is liars like him who give car salesmen their bad reputation. More

Very professional and kind. Gary kept me informed by email and was quick to respond to my queries. I have used Future Ford for purchasing and servicing vehicles for over twent Gary kept me informed by email and was quick to respond to my queries. I have used Future Ford for purchasing and servicing vehicles for over twenty years. Thank you, Gary Crow and Future Ford of Roseville for great customer service and exceptional vehicles. More

We meet Gary, the only pro in both future ford , the rest should just work at some used cars or parts dealership on some avenue where they can force people to pay 5-10k above msrp. Gary very respectful with should just work at some used cars or parts dealership on some avenue where they can force people to pay 5-10k above msrp. Gary very respectful with a professional look and attitude did anything that a sales person could or should do to sale us a car. The car sold itself but Gary made it feel more premium. He should lead Ford sales for this new cars/tech. Sale manager Mr Mirza also did extremely good very pro and subtle. More

Gary was great at getting us set up to put our order in for the Mach-e and kept us updated along the way as to when our vehicle was coming in. He was also very knowledgeable about the functions of the car. for the Mach-e and kept us updated along the way as to when our vehicle was coming in. He was also very knowledgeable about the functions of the car. Paperwork was straightforward and finance went smoothly. Overall a great car buying experience. More

My experience did not start out great and I left a scathing 1 star review just two weeks ago. I will refrain from repeating the particulars of the combination of events and experiences that earned the scathing 1 star review just two weeks ago. I will refrain from repeating the particulars of the combination of events and experiences that earned them that initial review. Brian Zwald (GM) and Mark Roos (Fleet Director) reached out to me very quickly with offers to make the experience right. I was very skeptical that there was anything that we could do. At that point I had already ordered and paid a deposit with the another dealership and was content to wait the seven months for the car I wanted. In the end, Mark and I agreed to a very fair and reasonable price that didn't leave me feeling like I was being taken advantage of. It was almost like the no haggle, no bull crap experience that I wanted from the start. Even better, through some dealer allocation magic, I might even be able to get my car sooner (which to be honest was really the only concession they could offer to get my business back at this point since the other dealer had already done or agreed to much of what they offered). While there is no promise as far as exact time frames or delivery dates (Ford Motor Co still control the manufacturing process and dealer allocations), I am pleased that they are making the effort. I also want to give a shout out to Yves Salas (former Sales Associate of the Year, former Rookie of the Year award, and recently promoted - congrats Yves!) who Mark assigned to worked with me to get the new order going. He was very knowledgeable (I'm one of those people who will ask a question I already have the answer to, so that I can establish a baseline of trust when it comes to the questions I don't have answers for yet), not only about the vehicles he is selling, but seemed to have a great deal of awareness of what else the other manufacturers are up to as well. If only he had been the one working the lot when I stopped by back on December 23rd and had the experience that really started this all off. All of that being said, I am glad we could work something out. This will actually be my fifth purchase from Future Ford since 1999 and I never had a complaint or concern about my prior experiences. While things did not initially go as smoothly as any of us wanted, if things pan out as we hope, I strongly suspect they will see me again when it comes time to buy car number six. Thank you again Mark and Yves! More

In Feb 2021 I purchased a Ford F-250 “new” from this business. After owning the truck approx 6 months i started having paint issues with the truck. I brought it in for warranty work and to have the pain business. After owning the truck approx 6 months i started having paint issues with the truck. I brought it in for warranty work and to have the paint “polished and buffed” out to correct the issue. This did not fix it. On the third complaint for the same issue It was disclosed that the truck had previously (prior to my purchase) been repaired and repainted in the same place I had been having paint issues. This damage occurred Prior to my purchase and it was never disclosed my new truck had been repainted or sustained body damage. If I had known I never would have purchased the truck. The day I was informed by the service writer the truck had been repainted (09/28/21) I made contact with my sales guy Ryan, who contacted the sales manager “big Mike”, and who ultimately contacted the General Manager Bryan. It was agreed upon by Bryan to order me a new truck at dealer cost (not invoice or MSRP) with no negotiation needed. At this same time, it was agreed that this dealership would buy my current truck at what I paid ($82,200) plus 50% of the tax ($3215) I currently have paid more than 50% of the tax and the dealership has not followed through with their end of the bargain. I currently owe approx $84,500 (as of 01/02/2022). If they were to pay it off and buy it back today at this price would eliminate the loan, be close to the agreed upon terms, and eliminate the current issue. Delivery of my ordered truck is still to be determined. The truck sold to me was damaged and covered up without disclosure. I would never purchased a damaged vehicle NEW and I am requesting the dealership make it right. The conversation regarding terms was written down on 09/28/21 in the presence of Bryan, Ryan, and Big Mike and in the presence of dealer camera. As of 01/03/2022 I am still stuck with the truck, they have not purchased it back or paid it off as agreed, and they have not mitigated the issue for the agreed upon terms. The truck was offered back to them at the date I found out. They declined it. I was mislead in my purchase and I do not recommend purchasing from here if you want an honest car deal. Went in to do the buyback and they tried to offer me a depreciated price for a vehicle they should be taking ownership of since they have admitted fault of selling me a “new” vehicle with corrected body damage without disclosure. The original deal never would have occurred if the vehicle had not been misrepresented at time of purchase. More