Future Ford of Roseville

Car sold out from underneath me The used car salesman (Diego) calls me back to report he has a used Ford Focus that we'd be interested in. We talk a bit about the price by phone and The used car salesman (Diego) calls me back to report he has a used Ford Focus that we'd be interested in. We talk a bit about the price by phone and I let him know that we're interested. He tells me great the car just came in and the need to run it through the shop. A week goes by and I don't get any updates from him. The Sunday before my business trip to Boston, I text him asking for some pictures and an update on when the car will be through the shop. The following Tuesday I get a text from him that either the car goes to me or to the auction - when can I look at? I let him know that I'm in Boston and we can meet on Saturday. He texts "Yea of course. That definitely works". Everything is good to this point, we pick a time and I think we're all set. Again ask for more pics. Wednesday, 10am, another text "got busy will send, pics tomorrow. Six hours later, he tells me the cars been sold. What terrible customer service! No call back to let me know someone is interested. No first right of refusal. I could have had my wife and son, go over make sure everything was legit and we take the car home. I will not be going back to this dealership. More

New Car Purchase John Miles is truly an asset to your dealership. John is very professional in the performance of this duties. I was a real pleasure to deal with someo John Miles is truly an asset to your dealership. John is very professional in the performance of this duties. I was a real pleasure to deal with someone that has such a complete knowledge of his product. More

Future Ford Roseville CA "Future Ford Roseville CA " Context: I have been a Future Nissan of Roseville loyal and happy customer for over 7 years and in that time purchase "Future Ford Roseville CA " Context: I have been a Future Nissan of Roseville loyal and happy customer for over 7 years and in that time purchased several cars. Therefore I decided to try Future Ford, a partner site at the Roseville automall. The good: The sales representative John was dedicated and worked with me by phone throughout the week to find the exact cars I was looking for. He was attentive and empathetic to my particular needs. More than once He went the extra mile and brought cars from partner lots to look at and drive. In this fashion, he helped to build my confidence and trust while enabling me to have precisely what I wanted. While at the dealership, I found the staff polite, knowledgeable and professional. At no point in time did I feel pressured to buy something I didn't want or for example feel committed to stay, as I left to grab food at one point then came back. When I asked off the wall questions that most people wouldn't have an answer to, they had perfect answers with hands on experience yielding logical options for my planned future upgrades. Awesome! Ford's team collaborates like a dyno tuned 5.0. If one person didn't have an answer, through consolidated efforts and due diligence, they were able to quickly figure it out. I could sense their team strength, agility and passion for Ford vehicles, exactly what a consumer needs - experts that you can count on. After choosing a very specific car with unique options, working with both John and Robert, I found the pricing discussions to be courteous and respectful as we came to an aligned agreement. While in finance, the gentleman Winston clearly took time to explain each and every line, never rushing my decision. Everything in the contract was exactly what we had agreed upon. Furthermore, I had already spoken with my bank and everything was spot on. Honest, straightforward and friendly A+ customer experience. A few days later there was a slight snag in the plan due to a technicality but the guys at future ford swiftly eased any worries I had by giving clarity, keeping me informed and immediately resolving the issue which gave me a sense of their true integrity. Great job guys, thank you! I'll be back for my wife's SUV next. I Recommend This Dealer: Yes Employees dealt with John, Robert, Winston, Jaime & Don More

super duty f250 fx4 salesman John Le made sure I was completely happy with my new truck purchase I had been shopping for a truck and when I finally made it to future for salesman John Le made sure I was completely happy with my new truck purchase I had been shopping for a truck and when I finally made it to future ford, I knew I had come to the right place After talking with John, he worked hard to find the right truck for me.he showed it to me and I said yes, that is the one I had been looking for More

Our New Focus Hatchback Want a stress-free & smooth transition to leasing or purchasing a vehicle? Your person at Future Ford Roseville is Theresa Emerson. Customer Service i Want a stress-free & smooth transition to leasing or purchasing a vehicle? Your person at Future Ford Roseville is Theresa Emerson. Customer Service is uncomperable! More

Magnificent Experience!! I was at my wits end when my lease was up. Personal and family challenges had me in a position of definite disadvantage. Theresa Emerson, with her pro I was at my wits end when my lease was up. Personal and family challenges had me in a position of definite disadvantage. Theresa Emerson, with her professionalism and vast expertise, effortlessly handled my lease-end process. In the end, Theresa got me into a stunning 2015 Ford Fusion with an even lower monthly payment than I had before! When I was first shown my new car, I didn't even know what to say...I just cried with gratitude...I couldn't believe it! The new Fusion is even the color I wanted! I was treated with genuine honesty, kindness, and respect by Theresa. I thank Theresa from the bottom of my heart for making the impossible happen for me! I will absolutely spread the good word about Ms Emerson and Future Ford Roseville! More

No title just happy The customer service was excellent James Grueser and the staff worked with me to find the right fit to work with my budget. They are all wonderful the The customer service was excellent James Grueser and the staff worked with me to find the right fit to work with my budget. They are all wonderful they took there time with me and my son. Ford of Roseville is the place to go for a car or truck. More

Bait and switch and broken verbal contract I bought a vehicle back in March 2014. Their salesman kept me at their location and kept on telling me that this was the best deal and the couldn't do I bought a vehicle back in March 2014. Their salesman kept me at their location and kept on telling me that this was the best deal and the couldn't do better, but somehow every time I went to walk away they miraculously came up with away better deal. When the price and warranty were finally agreed upon I went to talk to their finance department, who conveniently no longer works here. As I am a veteran of the US Army, done 2 deployments to Iraq and disabled, he understood me and wanted the best for me as he was a veteran as well. Almost a year later I am back because the warranty that was verbally promised was not what was given on paper. The financer talked fast, and I was there for 7+ hours, ready to be done. I am trying to get this worked out with them, but they are uncooperative and the people who I dealt with all conveniently do not work here anymore. Be careful of who you deal with and walk away if they keep you too long or don't offer you what you want. I will now be contacting a lawyer and will have to go through that process. Shop somewhere else if you decide to buy a car as they are not here for you, but for themselves. More

Great Place To Buy A Vehicle I would recommend future ford to everyone I could, they are committed to do whatever they can to make the best deal possible for you. Future Ford ha I would recommend future ford to everyone I could, they are committed to do whatever they can to make the best deal possible for you. Future Ford has the best and friendliest employees from the management level to sales to finance to service to the detail shop. They do treat you like a rock star ! More

Ford Motor Co would not Honor Warranty. Dealer fixed. My 2012 for Escape started having problems with our portable GPS's. It took us a couple months to figure out that it was not the GPS, but the fuse i My 2012 for Escape started having problems with our portable GPS's. It took us a couple months to figure out that it was not the GPS, but the fuse in the power cord. The car charging system was blowing fuses. In the mean time we went over warranty by 130 miles and Future Ford would not honor the warranty. This is a fail for Ford Co. and Future Ford, Roseville. I have had bought 6 Ford cars. Never again. -------- Update. The service manager called. And the fixed the problem at their expense. However Ford Motor CO. gets a fail. They would not honor the warranty. More