Future Ford of Sacramento

Deceitful and Dishonest! Anyone else think its strange that there's all these 5-star glowing reviews and the bad ones are buried? Ever get caught up in one of those shell games, where the guy hides a pea that there's all these 5-star glowing reviews and the bad ones are buried? Ever get caught up in one of those shell games, where the guy hides a pea under a cup and mixes them all up and you have to pay to guess which one its under? Welcome to Future Ford! Can't emphasize enough how poorly my wife and I were treated and how badly I underestimated what low, underhanded snakes we were dealing with. Joe Richardson was our sales guy and the only thing I can complain about Joe was that he said I could come down and get an appraisal on my trade in in about 10-15 minutes, even though he never meant that to happen. After a test drive, we sat down with the biggest worm, Justin McClelland, who hammered us over and over to drive away with the car. After being there a few hours, my two under-two-year-old kids were falling apart. We wanted to leave but really wanted to find out what we could get for a trade in. Justin came back with less than half of what we said we would take, but said he would get us an extra $500 and knock another $500 off the sticker price. He got us close to a rate that was the max we could afford, then had us sign and initial this worksheet to give to the finance guy. But he never knocked anything off the sticker price, just gave us the old rope-a-dope by extending the months in our financing without telling us. We sat down with Shane in financing who tacked on a $199 "optional" security feature he never told us about and we never agreed to. Then he wasted an hour of our time with the kids fussing and wanting to leave trying to sell us a maintenance package. When we refused, he went and got his boss, the manager, to oversee his work. That guy who never introduced himself by name continued to hammer us about the maintenance package. He asked my wife if we could pay anything we wanted for the maintenance, what would it be. She said if it was another $5 a month, that would be reasonable, but we didn't want the extra expense. He said he thought it was very important that we had the maintenance, so he'd do it for us for $5. Actually, it was $6 and he didn't tell us that to get it for us for $6 extra a month, he just extended our financing another year so that ultimately, we paid full price for the stupid maintenance package. Extremely sneaky and unprofessional! When we looked over our copies we signed two days later, we saw all these charges and felt swindled. My wife called Shane who said that was unacceptable, and if we came down again, he would make it right. We set up an appointment and drove the 30 miles with kids in tow to the appointment, and lo and behold, Shane wasn't there. Only person was that liar Justin, who said he couldn't remember our deal, he does 30 deals a day. When I said all you need to do was get that worksheet that I had to sign so he could send it to financing, he said they don't keep those, it got shredded (then why did I have to sign it?) I told him there was no way he "forgot" our deal, that everything was too convenient for him, he got all red-faced and defensive. When I reminded him of the tales he regaled us with about his own children in order to get us to commit, he said "I don't have to listen to this--I'm done!" and stormed out. His boss then came in and gave us the worldly advice that "we shouldn't sign anything we don't know what we're signing". I explained that I signed what we originally agreed upon and that somehow that got all changed when Shane was "just finishing up the deal with our signatures". Then, all these guys that we'd never dealt with closed ranks and turned it that all this was our fault, there was nothing they could or would do for us, and that they were sorry but maybe we'd learned something. I learned that they all work together to weasle a signature, no matter how dishonest, and once they got pen to paper, everything else was conveninetly forgotten. They reduced my wife to tears and essentially called us stupid and liars for bringing their dishonesty to light. I will never return, I will recommend to anyone to avoid Future Ford at all costs, and I will unload this car as soon as I possibly can because I overpaid and was swindled by a bunch of dishonest sharks who prey on people they only view as targets. I regret that one star is as low as I can rate them. More

Buying a car at Future Ford has been the best car-shopping experience I have ever had. The service was excellent: friendly, informative, and low pressure. The salesman paid close attention to w car-shopping experience I have ever had. The service was excellent: friendly, informative, and low pressure. The salesman paid close attention to what I was looking for and made sure that any vehicle I looked at met those needs. The trade-in process and financing were quick and painless, and all fine print in the contract was well explained. Great experience! More

Amaru was wonderful and helped us find the perfect car. We almost walked away because the the car we thought we wanted wasn't on the lot. We loved his positive attitude and he was very friendly. We would We almost walked away because the the car we thought we wanted wasn't on the lot. We loved his positive attitude and he was very friendly. We would definitely buy another car with Amaru as our contact. It was an enjoyable experience not like past car purchases. More

Everyone was helpful and worked hard to get us the vehicle we were interested in. We were taken to two dealerships looking for the best deal and we found it. We drove away satisfied and excited abou vehicle we were interested in. We were taken to two dealerships looking for the best deal and we found it. We drove away satisfied and excited about our new beautiful truck. Thank you for all of your effort. More

My 63 year old father was looking for a truck to replace the one that he's had forever. He does not speak a lick of English, yet Frank was able to help him find a 2010 Ranger that was perfect for him. Frank the one that he's had forever. He does not speak a lick of English, yet Frank was able to help him find a 2010 Ranger that was perfect for him. Frank was patient and extremely helpful. I would recommend anyone looking for the best buying experience to go through Frank! More

The two people we worked with took time with us and were very imformative. Its not very often that you receive the quality of service that my family did on the night we visited. I know it required additio very imformative. Its not very often that you receive the quality of service that my family did on the night we visited. I know it required additional effort because we had our daughter, but they were very understanding, and I appreciate that! More

My new car purchase was one of the most pleasant and stress-free automotive purchases I’ve ever made. The staff there, especially Calvin Nelson, were all extremely courteous and helpful in assisting me stress-free automotive purchases I’ve ever made. The staff there, especially Calvin Nelson, were all extremely courteous and helpful in assisting me locate the vehicle that best met my personal needs. I would enthusiastically recommend this dealership to anyone who is looking for a new car or truck, with full assurance that their buying experience will result in a very positive and rewarding outcome. I give Calvin and Future Ford two thumbs up and ten out of a possible ten points for excellence, professionalism, and exacting attention to the customers’ needs. More

Frank Aoman was by far the best Sales Representative out there. He was knowledgealbe, friendly, like a guy you have known for a long time. He was easy to communicate with and new what we should be looking a there. He was knowledgealbe, friendly, like a guy you have known for a long time. He was easy to communicate with and new what we should be looking at for our 18 year old to drive. Something safe and economical. He wasn't pushy and let us look. We contacted him several times throughout the day to get information on the 2009 Ford Focus we were looking at while we were shopping around to see what else was out there. When we finally made up out mind what the best car for out daughter was (the 2009 Ford Focus) he sat with us for the 2.5 hours it took to get the deal done. Great guy, he made the experience better than it could have been. He deserves a big fat raise. More

Future Ford of Sacramento is a great dealership to do business with. I recently purchased a pre-owned vehicle from the Fleet Sales Manager, Bill Healey, and had an excellent experience. He was very eas business with. I recently purchased a pre-owned vehicle from the Fleet Sales Manager, Bill Healey, and had an excellent experience. He was very easy to work with, very knowledgeable and was very accommodating to my specific needs in a vehicle. He introduced me to the General Manager, Rod and the Fleet Director, Jim, so if I ever had any questions I could go directly to them. I felt like a commerical customer! They were all very helpful, friendly, courteous and patient. I will definitely look to them first for my next vehicle and will highly recommend them to anyone I know in the market. More

I bought a used car from Future Ford of Sacramento. It was easy and fast transaction. Salesman Slavik Nester truly deserves 5 stars. Thank you very much. Will recommend you to all my family and friends. T was easy and fast transaction. Salesman Slavik Nester truly deserves 5 stars. Thank you very much. Will recommend you to all my family and friends. Thank you one more time. Will also use your service, thanks for coupons More