Future Ford of Sacramento

Another scam job by Andy Chacon in the service department. I have a brand new truck that is leaking oil. I know this should be covered as a warranty item. But I took it to another shop prior to co department. I have a brand new truck that is leaking oil. I know this should be covered as a warranty item. But I took it to another shop prior to coming here, just for this reason. They tell me it is not covered because they say something hit it from underneath, right at the seam, and caused the leak. There is no indication what-so-ever of damage and in reality the seam/weld just failed. They refuse to cover it. I know they make a living by writing up service tickets but ripping people off is lowest of the low. Any questions call me. My name is David Fletcher 9166338773. More

I will start off by saying this is my 3rd time purchasing from this dealer and I have never experienced such bad service. I bought a truck on 11/24/23 and was made all kinds of promises by the sales associat from this dealer and I have never experienced such bad service. I bought a truck on 11/24/23 and was made all kinds of promises by the sales associate Austin. 1. For a gas card since the car was given to us with barely any gas. Never received that. 2. He said he would get us a key for the camper shell that was missing. Why would we buy a car with a missing key??! Its now been 2 weeks later and not only did Austin not hold up his end of the deal, the service manager Sterling on multiple occasions did not call me back to resolve the issue. He informed me that I can call him since he has 8 sales associates to look after. Like that is my problem??? He Also did not resolve the issue with his sales associate Austin making false promises to clients just to get a sale. Sterling informed me that no key would be given because they had no profit from the sale left to pay for it. Such grimey people! Will never be back here, not that they care. And certainly don't recommend anyone shop for a car here. They will tell you what ever it takes to get the sale. When asking to speak with someone higher up they will transfer you to a random voicemail. Its not unreasonable to ask for them to simply hold up their end of the deal. Once you sign, your chopped liver. Do yourself a favor and go elsewhere! More

Just purchased our 10th new vehicle with Future Ford. Everyone there is pleasant, prices and inventory are always good, this is what keeps me coming back. Everyone there is pleasant, prices and inventory are always good, this is what keeps me coming back. More

I was told they would need my car 3 to 5 days to find problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... problem and repair it...14 days later...very disappointed...for purge valve replacement...they returned my car beyond dirty... More

After my recent experience with Future Ford of Sacramento I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old w I can hardly believe the glowing comments from others. I recently had the very questionable experience at Future Ford of Sacramento. I am an old woman and I believe I was taken advantage of with my business dealings with your company. I believe your company took advantage of me because of my age. I feel I have lost a great deal of money in this transaction, which I did not realize until a relative told my how badly I was used in my auto transaction with your company. At this point in my life I cannot take financial loss which was my dealings with your company. I must find some way to recover the loss I have had because I trusted your personnel. Yours Truly P.D.Waring 669 2219-5730 More

I am an old woman, I feel I was taken advantage of by the sales people. I was too embarrassed to ask my niece to accompany me to the dealership. Stupid woman, I thought Future Ford was an honorabl by the sales people. I was too embarrassed to ask my niece to accompany me to the dealership. Stupid woman, I thought Future Ford was an honorable Co. I was wrong and now, at this stage of my life, I will never be able to replace the money lost in this transaction. Of course the contract says no returns possible. You took my 2022 Escape Hybrid, 10 months old with 2000 miles on it and sold a lease for 3 years. I not only lost the down on the Hybrid but will have nothing at the end of the lease. Bad, bad, bad I know your business is thriving, I don't know how it you're making many deals like mine. Yours Truly Pamela D. Waring More

Thankful for such a great help on what we love. Ben Caltacci is a great sales man with a warm heart❤️. He put our emotion on top of everything and really make us happy🥰😆 to have our dream car h Ben Caltacci is a great sales man with a warm heart❤️. He put our emotion on top of everything and really make us happy🥰😆 to have our dream car here. ASk for Ben Caltacci when you are at this location👍🏻👍🏻👍🏻. More

Excellent customer service team! Ben Caltacci is a great salesman that will make you happy with all of your need. He will put your emotion on top and will work it out until you walk Ben Caltacci is a great salesman that will make you happy with all of your need. He will put your emotion on top and will work it out until you walk out of the door with a great smile in your face. ASK FOR HIM WHEN YOU COME IN FOR YOUR DREAM CAR. More

Service dept marked up repair parts by approximately 30% over ford MSRP. cl3z8260a MSRP $94.36 Charged $132.10 dr3z8566b MSRP $54.87 Charged $82.31 vc13g MSRP 19.93 Charged $34.88 I have purchased/ over ford MSRP. cl3z8260a MSRP $94.36 Charged $132.10 dr3z8566b MSRP $54.87 Charged $82.31 vc13g MSRP 19.93 Charged $34.88 I have purchased/leased over 25 vehicles from Future ford while work for a local A&E company and will never use Future ford again. service advisor was pleasant enough to work with More