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Future Ford of Sacramento

Sacramento, CA

2.2
211 Reviews
Our goal is to give you the best possible experience whether it's here online or at our store located at 4625 Madison Ave., Sacramento. Our professional and fun-loving sales team is committed to your complete satisfaction. Future Ford of Sacramento prides itself on building relationships with our customers throughout all phases of the automotive journey whether it's Sales, Service, or Parts. Our Team is a proud recipient of the Presidents Award, Ford's most prestigious award for customer satisfaction and sales volume. All of us on the Future Ford Team look forward to serving you!
Contact Dealership

4625 Madison Ave

Sacramento, CA

95841

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Top Reviewed Employees

Rod  Collins at Future Ford of Sacramento

Rod Collins

N/A
2.3
Jeff Holt at Future Ford of Sacramento

Jeff Holt

Sales Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Ahmad Bashir at Future Ford of Sacramento

Ahmad Bashir

Sales Consultant
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Employees need five ratings before we can calculate an accurate rating.
Brian Deleon at Future Ford of Sacramento

Brian Deleon

Internet Manager
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

October 05, 2021

"Future Ford has had my vehicle for 2 weeks. it has not..."

- cmyles

Future Ford has had my vehicle for 2 weeks. it has not been diagnosed. i finally called for them to tell me that i have to buy a battery before they could diagnose the vehicle. they never called me. i took the car in for recall work and another potential recall issue. in two weeks i got zero calls. in the sales department, Future Ford promised but never delivered a parenkey for this vehicle which i purchased from them. i gave up after three months. the sales department has called me 6 times over the last two weeks to try to purchase the vehicle but the service department has not yet called. avoid these guys. the service is awful! they just want to scam you and get you in the door so they can use high pressure sales tactics

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Employees Worked With

john

September 04, 2021

"WORST EXPERIENCE EVER! YOU PAY FOR NON-EXISTING..."

- ANATOLII

WORST EXPERIENCE EVER! YOU PAY FOR NON-EXISTING SERVICE! They deserve zero rating! Customer service is absolutely horrible. Staff is rude ! I brought my car for an oil change and fluids to be added! You know what? They didn’t even touch any of reservoirs! Took the money and simply kept my car on they location for 6 hours instead of providing the service I paid for! Helpless representatives! Disrespectful manager! Whoever is still going to use Future Ford - double check if they actually did the job! You never know if they did pour the new oil !!!

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Employees Worked With

Nick Dahlman

September 04, 2021

"Stay away from these scammers! Rip off!!!HORRIBLE..."

- bilinets.kateryna

Stay away from these scammers! Rip off!!! HORRIBLE EXPERIENCE at Future Ford of Sacramento! They took the money, did absolutely nothing and yelled at me when I brought this question up. I brought my hybrid for an oil change. Also I ordered ALL FLUIDS to be checked and refilled. Nick Dahlman, a service representative, told me that it’ll take a couple hours but actually it took over 6 hours. When I received my car I checked if the fluids are at OK level and...you know what?...reservoirs were dry! The antifreeze was lower than min level!!! (The same way it was when I gave my car for service). I started complaining but Nick was nowhere to be found and no other rep was willing to work with me ! I waited for an hour to get to talk to him! When I asked again if ALL FLUIDS were added he confirmed twice that YES and showed me paperwork. Then I pointed to the level in reservoir...He said:”Just drive it for an hour and it will rise!” ..seriously?! I said that I want to get the job done as it’s not safe and who will be responsible if my pumps break afterwards ? Asked for a tech..another hour...he poured something..then he understood that it’s a wrong liquid..went to get a new one..poured something else to previous liquid(different color)!!! Finally I asked for manager! Manager came over. I asked why do I have to face these issues,why people lie and neglect their work?!?! He yelled with attitude :”What can I do? What do you want from me now? You got your fluid! Goodbye!” Overall horrible service! I do not recommend this place to anyone. They get the money- don’t do anything- then yell at you if you point out the mistake! I hope the supervisor will take this review in consideration!

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Employees Worked With

Nick Dahlman

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Photos & Amenities

  • Cable TV
  • After Hours Drop-Off
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Express Service
  • Drive-In Service
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
  • Quick Lube
  • Authorized Parts Store