Future Nissan of Roseville - Service Center

Nick Mcknight was amazing! He kept me informed throughout the entire process, and returned my car to me running great! Thank you Future Nissan! He kept me informed throughout the entire process, and returned my car to me running great! Thank you Future Nissan! More

I am giving them only 1 star because of lots of reasons. When I bought my Nissan Rouge told them there are some break noise coming out after driving 1 week and took it into Roseville center. They checked e When I bought my Nissan Rouge told them there are some break noise coming out after driving 1 week and took it into Roseville center. They checked everything and said would not be anymore because of the issue has been fixed, but the truth is they never fixed it. So after driving few days the same noise came up again, then took it again in the same place service center and the guy came with me to take ride and look at it, he was pretending it nothing but I and my wife could hear everything the break was making noise like an old car but they ignored and reported all well. I did talk to the managers and they were saying we don’t know about service thing only the service department responsible for that so it was the worst customer service experience I faced. I got my car service done 2 weeks ago with the Tire rotation and I drove one week then I face the worst experience with the brakes. No is what one year to complete two to purchase my car and they didn’t fix my brakes yet and I’ve been there in the same service center a few times and didn’t fix my car yet. When I bought this car from the same service center the guy told me if I need to get my car wash or detailing Inside or outside then you can make an appointment to get done any of the Nissan service center in the California today I called them to get the detailing my car and they giving me a worst Customer service and denied to detailing in my car inside. First I Would suggest everyone please do not purchase the car from them go to the other dealership and see how they are providing your customer service, the second thing based on my experience they have worst customer service if you are purchasing from them please get everything in the written from the guy who delivering the services because of later on if you call them for any kind of service or issue they will go through the paperwork and can denied to provide your service. You will waist your money in this dealership. More

The Tech's are knowledgeable. The service department is great. Bill in the parts department is helpful and always has an upbeat attitude 👍. I take my Nissan Truck here and no wh The service department is great. Bill in the parts department is helpful and always has an upbeat attitude 👍. I take my Nissan Truck here and no where else. More

If I could give this dealership a 0 star rating, I would. I never leave reviews but today I could not hold it in any longer, this was the last straw and I want people to know who they are giving their money I never leave reviews but today I could not hold it in any longer, this was the last straw and I want people to know who they are giving their money to. Horrible disgusting and discriminating man by the name of JON PEPPER verbally abused me and raised his voice at me in and outside of the dealership. I came in with the knowledge that I was going to pay $65 for a synthetic oil change which was said to me that it was possible over the phone just 3 hours before I physically came in. JON then started to deny that it was possible for me to get a synthetic oil change for that low of a price, because it originally is around $80. After yelling at me and arguing back and forth for about 10 minutes, he finally said they can do it for $65 because they had the coupon available (which I was saying they had all along and even showed him the online coupon and he kept denying it). After this interaction I was beyond frustrated. Not only was he raising his voice at me with everyone staring at us, I asked for the manager or any supervisor on hand and he denied getting one for me. Employees would walk by and see him arguing with me and would just avoid us without providing any help or comments to relieve this issue. He then proceeded to print out the paper work for oil change but it didn't say anywhere on the paper that I was going to pay for the synthetic. I asked where it said synthetic on the paper to confirm, and he avoided the question by proceeding to say, "I don't have all day, this paperwork is just to confirm the oil change are you going to sign or not". After that I was shocked at how an advisor spoke to me that way. He then proceeded to take a pen and write synthetic on the paper and shoved it in my face and said, "Here! See? It says synthetic. Are you going to sign or not?!" I was beyond shocked and started raising my voice at him asking why he was yelling at me and treating a customer that way. He then got out of his chair, went to get my keys for the car I left for the oil change, and said to me, "We're not going to provide service for you here, get out, you have to leave immediately". I hope Nissan customers take the time out of their day to read this awful and damaging experience and take their business elsewhere. More

Friendly and professional service. I really like how they handled my service today at Roseville handled my service today at Roseville More

My experience at Nissan Roseville, was great. I Recieved excellent customer service by service representative Jeff Jones. l currently have a breathalyzer in my vehicle, Mr Jones professionalism made it less excellent customer service by service representative Jeff Jones. l currently have a breathalyzer in my vehicle, Mr Jones professionalism made it less stressful for me, while getting a routine oil change. He advised me of other necessary repairs my car needed and even cleaned my battery post/ cables and replaced the battery in my car remote. I also want to thank the entire staff there at Roseville Nissan for being so welcoming while I sat and waited with my large dog in the lobby. I was impressed by how fast I was able to get an appointment and the customer service I received, that I will now continue to service my car only at this location. More

The service representative and manager took customer care several steps above expectations this week. They delivered great service in the vehicle, as well as dealing beautifully with a challenging customer. several steps above expectations this week. They delivered great service in the vehicle, as well as dealing beautifully with a challenging customer. More