G Stone Motors

My husband purchased a certified pre-owned F-150 from G Stone about 4 and a half years ago. At the time, we selected a Ford extended warranty and paid well over $2,000 for it. We had NO issues with G Ston Stone about 4 and a half years ago. At the time, we selected a Ford extended warranty and paid well over $2,000 for it. We had NO issues with G Stone until this spring, when we needed to use the warranty. The truck now has 55,000 miles on it and a couple of weeks ago a front wheel bearing went bad. I called G Stone and Trudy told me that the repair would be $900, and I was surprised as it said the bearing should be covered under the warranty. Instead driving a truck with a bad bearing over 30 miles and paying $900 we opted to have the truck repaired closer to home for under $300, after calling Ford and getting a verbal OK to get the work done at a non-Ford dealership and having it covered under warranty. Vince from G Stone was helpful in submitting the warranty claim for us - but it was then DENIED by Ford as they said they had no record of the phone conversation I had with them. Shady, shady, shady! Vince at G Stone asked me to give them a chance when the truck needed it's next repair - so we did. Two weeks later the right rear caliper seized up and so my husband called to make an appointment as the truck was undriveable. He was told they could not get him in for service for 3 weeks and that no loner was available. So we canceled this absolutely useless Ford warranty immediately and are having both rear calipers/pads/rotors replaced closer to home out of pocket. We paid a LOT of money for a warranty that we can't use, and there is no guarantee from G Stone that they will be able to take care of you in an emergency. We will receive a small refund for the months of the warranty that we have canceled, but it will not cover the repair costs, so we are quite upset to say the least. Neither Ford Motor Company, nor G Stone is willing to help their customers get what they paid for in a timely manner, and our Ford dealer closer to home will not service the truck as "you didn't buy it from us" to quote them exactly. Needless to say we are going to be trading this truck in next week and will be going with a brand that stands by their customers. This whole situation is very sad as my husband has been a committed Ford truck owner for over 25 years, and my grandfather was the executive chef for Ford Motor Company at their Detroit headquarters. What an awful way to treat people who pay you 50,000+ for a vehicle. More

These are great people doing a great job! They take care of servicing vehicles in a timely fashion! They take care of servicing vehicles in a timely fashion! More

Mike, Jacobe and Dylan were all fantastic to work with. The truck was ordered exactly as I asked and delivery was smooth! Thank you all for such a great experience! The truck was ordered exactly as I asked and delivery was smooth! Thank you all for such a great experience! More

Everyone was very helpful. We were provided with plenty of information about the nature of the problem and the steps taken to correct. I highly recommend G Stone Motors! We were provided with plenty of information about the nature of the problem and the steps taken to correct. I highly recommend G Stone Motors! More

The founder of GH Stone Motors has said many times: "Treat People like you want to be treated" and that is exactly what we got times: "Treat People like you want to be treated" and that is exactly what we got More

Have worked with G Stone for many years now and have received superb service each and every time. Trudy, the service rep. Is the best in the business. She understands what the customer wants, efficient, received superb service each and every time. Trudy, the service rep. Is the best in the business. She understands what the customer wants, efficient, quick service but more importantly quality service. Highly recommend G Stone for all my auto needs. More

I looked all over for the truck that I wanted. with no luck . So I went to g stones , I said if you can find me the one that I want I'll buy it if not I will wait and order it. A day later Kenned with no luck . So I went to g stones , I said if you can find me the one that I want I'll buy it if not I will wait and order it. A day later Kennedy called and said we found you a truck . She gave me a copy of the window sticker,and it was as if I would of ordered it.i ..love the truck. They were easy to deal with.over all a great experience. More

As always, I had a smooth and wonderful experience with Jason and the Crew at G Stone. Jason and the Crew at G Stone. More

I have purchased many vehicles, but the buying experience I had with GStone was by far the BEST I have had. I had with GStone was by far the BEST I have had. More

Great service! G. Stone’s made the buying process painless. My experience at G. Stone’s far exceeded my expectations! Great reminder to shop local! G. Stone’s made the buying process painless. My experience at G. Stone’s far exceeded my expectations! Great reminder to shop local! More