GMC Cadillac Fort Walton Beach - Service Center

This dealership was deceiving about a warranty I bought, it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job it was not properly explained, I would never bought a warranty like the one sold me because I was misled, the service department did an excellent job, especially the service manager Josh, but I probably won’t buy another car because of the deception. More

Our terrible service started last year when we started looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around looking for a new truck & SUV. It was miserable from the get go. We walked in knowing exactly what wanted, knowing it was going to set us back around $130k. Our salesman continually tried to talk us out of the vehicles we chose because "there was no way they could get in our price range". When we finally sat down to look over numbers, the sale rep brought us the wrong pricing sheet. Innocent mistake.. until it happened again (we were looking for an AT4 and they kept showing us Cadillacs). Again we went back and forth about the price and the sales rep kept giving us a number $15k over what was advertised, telling us there was no wiggle room. After his third cigarette break, we gave up and left. Side note, went to Pensacola GMC the next day and got the EXACT truck we wanted, at our price point, with an amazing sales rep! We chalked this up to one bad experience and decided to use FWB GMC for their service department since it's much closer - bad decision. On Monday we made an appointment for an oil change and 15k mile inspection, which based on the manual and GMCs recommended service sheet we used to cost around $200. Today we dropped the vehicle off and were told it would be ready around noon, perfect! Around 10 a.m. they called and said the truck was already done and the total was $477. Quite the surprise. Mind you, there was no discussion when we dropped the truck off about anything other than oil change, filter change, and tires rotated. When we got to the shop, the service rep didn't discuss what was done, instead just started walking towards the checkout area. I said that we wanted to discuss what was done and the price and that I didn't want to be in front of other customers. We went back in the office and started explaining what was done. When we brought up that the work done was not discussed with us, he immediately turned it on my husband, stating that he rushed out this morning and didn't give him the chance. BS .. also we were on the way to the hospital and we're dealing with personal issues, but sure... blame it on us. On our way to the dealership we called Pensacola GMC & Crestview GMC (thank you Erica & Nathan!!) and asked them about their 15k mile inspection and if the "premium fuel induction service" was standard at 15k miles. Both of them said no, emphatically. When we explained this to Andrew, he said "well it's part of our service every 15k miles". Smells like a rip off to me, because no car needs that service that frequently. I got extremely heated with this man after he blamed it on us again & I left. My husband ended up getting it taken off our bill and we ended up paying what we planned, but my goodness the undue stress!! We will never use this GMC again, regardless of the proximity to our house. I'd rather drive an hour than ever deal with these people again. I wish we had listened when people said they had a reputation for ripping people off, but we gave them the benefit of the doubt. Hope this helps someone not make the same mistake we did. More

Two of the worst experiences ever when bringing a vehicle in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement in for service. Staff unaware of what is going on. Handed the wrong paperwork for signature. I was going in for 60,000 mile service and a replacement part and repair of a tire sensor.Asked for a quote for the tire sensor repair and was not given one until after the other work was done and I had an invoice to check out. Now instead of one tire sensor not working all four are not working and I was told that is normal. Charged me an hour and a half labor to program 2 key fobs I was told originally that the key fobs and replacement parts could be done the same day however that was not possible so I had to make a second trip.I was told the servicing would take three hours instead it took over five and all four sensors were broken when I left. Extremely disappointing More

First I came in for an oil change. I found I gad 3 recalls. Waited 30 minutes after service. Truck floor was dirty. Not Impressed. recalls. Waited 30 minutes after service. Truck floor was dirty. Not Impressed. More

Known Issues prior to sale I purchased a 2016 GMC Canyon (the most expensive vehicle I have ever purchased) only to learn shortly afterwards there were transmission issues. The I purchased a 2016 GMC Canyon (the most expensive vehicle I have ever purchased) only to learn shortly afterwards there were transmission issues. These issues had been documented with GMC by many others and the dealer knew about these complaints but did not divulged that to me prior to sale. I took the truck in three times to get the transmission problems corrected but they were unable. Fort Walton Beach GMC stated that GMC did not have a fix but was working on it. I contacted GMC but they refused to do anything as Fort Walton Beach GMC did not report any issues with my transmission. (Carcomplaint.com shows many complaints). So, now I'm stuck with an expensive defective truck. Sadly, I won't buy another GMC nor will I ever do business with Fort Walton Beach GMC. More