Becker Buick GMC - Service Center

Had major issue with transmission while the dealer was hacked. The customer service has been nothing less than stellar considering circumstances and parts delay! hacked. The customer service has been nothing less than stellar considering circumstances and parts delay! More

Great service! Very happy with GMC Riverfront Park. Everyone is very friendly and greeted us. Very happy with GMC Riverfront Park. Everyone is very friendly and greeted us. More

Prompt, always informative, understood my urgency and got us in the same week. Awesome service and parts staff. got us in the same week. Awesome service and parts staff. More

We have had a hard time with communication from the service center. We had to call on our own to ask when our car was ready and it was already done, we just hadn’t received a call. If we hadn’t called service center. We had to call on our own to ask when our car was ready and it was already done, we just hadn’t received a call. If we hadn’t called to check we would still be waiting on the car. The staff is friendly and nice but we would appreciate more prompt communication. This also happened with hearing back from the warranty for an issue with our car. We waited over a month to get our shifter fixed on a car we purchased only a few weeks before having the issue. My father in law came in and talked to someone he has worked with (not who was helping us) and we received a call the next day that we could finally get it fixed. We would appreciate better communication and timeliness. We do appreciate the friendly faces of the staff and love our car, just feel we could have received prompter service elsewhere. More

It's the closest dealer for me to use. I wish they would have asked me (as I forgot) or looked up themselves about my reward points as it would have saved me money on my oil change. Why el I wish they would have asked me (as I forgot) or looked up themselves about my reward points as it would have saved me money on my oil change. Why else would I have reward points? More

I come in for oil changes and tire rotation and twice now you don’t rotate the tires. It suppose to be in your deal you don’t rotate the tires. It suppose to be in your deal More

When I have been able to reach you by telephone to set up a service, the experience is very good. The moment I get kicked into your auto messaging system, the experience goes downhill very rapidly. a service, the experience is very good. The moment I get kicked into your auto messaging system, the experience goes downhill very rapidly. More

Everyone is super nice and makes you feel welcome and valuable. My oil change was quick and easy. valuable. My oil change was quick and easy. More

Difficult to make an appointment. Left several messages before actually getting one. I asked for the car to have an oil change and diagnostics on a sound upon starting. The oil change Left several messages before actually getting one. I asked for the car to have an oil change and diagnostics on a sound upon starting. The oil change was done, and diagnostics seemed to indicate a Timing chain replacement was necessary. Was told that they would have an estimate for that service call to me within the next couple of days. Upon leaving the service bay, and driving back to Grand Coulee, several indicator alert lights came on. They had not been on when I brought the car in for service. I called, because it was alarming to me. Did not get reassurance that that would be a normal thing. The following week, after waiting 5 Days, I stopped in at the service center and asked to speak to the service manager. I told him that I felt that The level of customer service had dropped from what it used to be. My husband and I had used Becker Buick for 30 years. I also told him that I had never received a call back regarding the timing chain replacement. He found the service advisor who had taken care of me the week before and got the estimate. I was Godsmack that it was $2300! I have found a GM dealer in Wenatchee Who gave me an estimate of $800 less! I am a widow on a budget, and Feel as though I was being taken advantage of. More

Terrible communication, follow up Terrible. Very confusing and unreliable phone system. Not sure I will return for further service. Very confusing and unreliable phone system. Not sure I will return for further service. More