Becker Buick GMC - Service Center

Called for a service appointment and was able to get in on a Saturday morning which was a great option for us due to other commitments. on a Saturday morning which was a great option for us due to other commitments. More

The staff was friendly when I dropped my truck off. Communication was good, Repairs work was quick. I was contacted forty five minutes before My truck was ready for pick up. check out was ok, several P Communication was good, Repairs work was quick. I was contacted forty five minutes before My truck was ready for pick up. check out was ok, several People at the desk. Only a couple things could be improved. When i was contacted for pick up the caller did not have the cost total for me, he did call back15 minutes later. No one really acknowledged me when I walked in for several minutes and the mechanic left greasy fingerprints on my front fender and the door handle. I was surprised my truck wasn't cleaned. More

Was quick and let me know what was a what was not needed. Very professional. Very professional. More

They did a fine job is finding and fixing the situation and I will use them again and I will use them again More

Devastation! Not same dealership., takes too long to get parts and or appointments. Don’t buy warranty! Can’t use it Not same dealership., takes too long to get parts and or appointments. Don’t buy warranty! Can’t use it More

The only thing I would suggest is having a better system for the shuttle. I specifically called the morning before my appt. at 1 and asked if I would be able to get a ride to another appointment less than for the shuttle. I specifically called the morning before my appt. at 1 and asked if I would be able to get a ride to another appointment less than 2 miles away. They said I should be there around 12:30 and the drivers are available during lunch hour. When I arrived at 12:30 they said the shuttle was taking someone to another town which was at least a 45 min drive round trip. They did find someone to take me in my own car to my appt., which I appreciate, but I had to beg with them because I don't live in Spokane so didn't have someone else to pick me up. It would be easier for me to have my oil changed in the town I live in with an independent mechanic, but I have tried to continue to give Riverfront Buick my business. Had I known it would be a problem to use the shuttle, I would have scheduled my appointment for another time. I would suggest they implement a limit to how many miles they shuttle people to keep the time down. If not then set up an appointment system to use the shuttle. More

Very courteous and efficient service. Got the job done under the est time. Go there! Got the job done under the est time. Go there! More

Staff was friendly and knowledgeable the work so far has been great. If I had to say something I would say work on better communication. Otherwise I will go back again been great. If I had to say something I would say work on better communication. Otherwise I will go back again More

The service department listens to customers explaining what needs to be done or checked understanding what needs to be done or checked understanding More

Even though ownership has changed I feel that the people still working is still giving me the quality business that I had when it was Becker GMC. still working is still giving me the quality business that I had when it was Becker GMC. More