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Becker Buick GMC - Service Center

Spokane, WA

4.4
464 Reviews

464 Reviews of Becker Buick GMC - Service Center

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June 22, 2024

Not familiar with new ownership. My regular service advisor Eric Collier is better than Exceptional! More

by lance.jordan7leo69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 21, 2024

Service department juggled to get me in on short notice. Completed all maintenance, fluids topped and tires rotated promptly. More

by SHUMANSTEVE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey, Yama Propal
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing GMC of Riverfront Park and we hope to see you again soon!

June 21, 2024

Somehow somewhere my warranty for life got canceled due to some bookkeeping air and I'm not happy More

by RIDERLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yama Propal
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, GMC of Riverfront Park (509) 209-9966

Jul 01, 2024 -

RIDERLARRY responded

Somehow the warranty for life got disapproved due to a lack of oil changed it I don't believe I missed and if I can't get the warranty for Life reinstated I will no longer need your services because I work in the industry and I can do it for cost and I will probably never come back

Jul 01, 2024 -

RIDERLARRY responded

Since I spent a lot of money with you getting the services done to keep the warranty for life in the fact where I could do it for cost myself the only reason I kept coming back is to keep the warranty for Life valid thank you

Jul 01, 2024 -

RIDERLARRY responded

I would enjoy speaking to a live person about this issue not sending text messages back and forth through emails my phone number is 509-939-6645 please respond

June 20, 2024

Horrible name, but seems like the same. Great service which is what I'm more interested in More

by MIKEKWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 19, 2024

Receptionist needs training in customer service…… service writer (female) failed to notify me when service was done. Said she did, but not true…. Considering camp for my next service….. More

by raypendell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yama Propal
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (509) 209-9966 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 19, 2024

Austin, the service manager, is a solid, straight up guy! Top notch in every way! More

by MARRIEDMUDDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Steve,
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thanks for highlighting our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

June 18, 2024

Hailey, is very efficient, knowledgeable, friendly, and understanding. She made a difficult situation easy to understand. She is an asset o your team. More

by TVALDEZ1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for your kind review; we are happy to pass along your comments to the team here at GMC of Riverfront Park! We hope to see you soon!

June 16, 2024

Goes above and beyond for you every chance they get without a doubt for sure! More

by ARJFAMILY.RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yama Propal
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

We're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

June 15, 2024

They Made appointment for recall service and then did not have part from GMC. They had it on order. May take 1 to 3 months. Wasted my time and gas money!!! More

by LDHDIVE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (509) 209-9966.

June 15, 2024

Eric and team always treat me well. Eric and team always treat me well. Thanks. More

by DENNIS.VERMILLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jun 27, 2024 -

GMC of Riverfront Park responded

Dennis, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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