GMC of Vacaville - Service Center

Worth the read: Review is specifically for their Service Department. I am making this clear because of the service manager. I had the worse ever experience with this dealership. I took my car in for oil cha Department. I am making this clear because of the service manager. I had the worse ever experience with this dealership. I took my car in for oil change and told them I get a sound when I step on my breaks so to check it for me. They called me after an hour to tell me they we’re done with the oil change but I need new brakes and rotors on all four to start with the diagnosis of the noise from braking. I asked him if the rotors were not able to be resurfaced and he said no it was damaged and needed new ones. I was so stressed as I am currently not working and wasn’t expecting that cost. They told me if after changing brakes and rotors and the noise is still happening then they will do further diagnostics. I told them that I will come pick up the car and bring it in the next day. I took it the next day to Le Schwab for second opinion. Note: I didn’t tell them what GMC told me to fix just asked them to check why I was getting noise from braking. The tech came back to tell me it’s possible the Calipers needed to be changed and so I asked him what about my brakes and rotors. He told me my brakes were still good and have about 8mm and my rotors were perfect. I was in shock and didn’t even know what to say. He said “you are welcome to come have a look if you want”. I then said yes and went to look at it. He took the brake pads out and surely enough he was right measuring it. My rotors looked new. I took pictures of the brake pads and rotors so I can go back to GMC and discuss this issue with them. I went there the next day and spoke to the service advisor nicely and showed him the pictures as well. He said that wasn’t acceptable and was going to talk to the service manager about it so the tech would be talk to. I’m my goodness, the manager came out and told me they need to check my car first and that “we own over 20 dealerships and don’t need to take my money over just brakes. He said his technician probably was working on a different car at the same time as mine so rather swapped putting the notes on the other car under my car. He then said he can’t just go with my picture even though you could clearly see my car in it and then said it’s probably 5 mm which requires you to change it. I was flawed at his excuses and told him he should rather be apologetic and that have he read reviews of the dealership. His response is the bad reviews are for the Sales department and not service so he wasn’t concerned and that some of the reviews are not real people who encountered what has been written. I really hope the management or GMC corporation see this review and I know it is long but be careful with this dealership. More

We have taken our GMC truck to the service dept a few times and the experience has always been terrible. If there was any other GMC dealership close we would never go back. Today for instance, my husband times and the experience has always been terrible. If there was any other GMC dealership close we would never go back. Today for instance, my husband has called them twice and been left on hold for 20 minutes, then 25 minutes, then they just hang up! He dropped the truck off on Thursday 7-8 to check some warning lights that came on. They couldn’t find anything wrong and asked to keep it overnight to check when the engine was cold. Today is Monday 7-12 and we can’t get them to answer the phone and they never called on Friday. On a previous visit my husband called about a recall and was advised to bring the truck in the next morning and the work would be done quickly while we waited. When we got there, we were told the replacement part had to be ordered so the work couldn’t be done that day. We live about 25 minutes away from the dealership so that was a complete waste of time. We will probably have to start taking the truck to Roseville when we bought it for any other service, which is over 60 miles away. This is truly the worst service dept, so please don’t waste your time taking your vehicle here. More

Went in bought a used Ford and warranty, 1 year later ford fuel system fail and ruined my motor and the shady warranty doesn’t cover none of it.... There is a lawsuit against Ford for this. My point is ford fuel system fail and ruined my motor and the shady warranty doesn’t cover none of it.... There is a lawsuit against Ford for this. My point is typical dealership that don’t care about customer service or selling a quality product.... 40,000 for truck 30,000 for repairs Thank You Vacaville GMC More

Very unhappy Caddy!!! Very bad work I was charged for work covered under warranty and I still needed work to correct work they did to my car,sad. Very bad work I was charged for work covered under warranty and I still needed work to correct work they did to my car,sad. More

Much Improved. Now Even Better! I wrote a review of this dealership in February of 2017 commenting about the check-in process. The issue has been fixed, AND it had no effect on the o I wrote a review of this dealership in February of 2017 commenting about the check-in process. The issue has been fixed, AND it had no effect on the outstanding service provided here. I highly recommend BUICK/GMC of Vacaville for all General Motors vehicle service. More

Excellent Service for my HHR I read other reviews before deciding to write this one. My experience was much different than many that I read. I did not purchase my vehicle from B I read other reviews before deciding to write this one. My experience was much different than many that I read. I did not purchase my vehicle from Buick GMC of Vacaville. But this dealership will provide service for all GM vehicles including Chevrolet and Cadillac. But when I am in this area of California, and because they provided me with excellent emergency service in the past, I take my HHR to them rather than the local Chevrolet dealership. The Service Advisor check-in personnel and the Shop Technicians are EXCELLENT! They actually talk WITH the customer and not AT or DOWN to the customer! The check-in process can be a bit slow and I would recommend adding a bit of time for the check-in to be completed. This is a computer issue because of a server problem that slows the check-in process immensely. Work performed on my vehicle has been EXCELLENT! The car is clean when delivered back to me, work accomplished is explained, if necessary and any future work that is deemed important is identified and explained. I can't fault Buick GMC of Vacaville for anything dealing with my repair experience except a really slow computer system. Management should look into getting a new system now that the local golf course has been closed! The work performed on my 2011 HHR at Buick GMC of Vacaville has been TOP-NOTCH! That's why I keep coming back! More

never going here One of my close Friends bought a truck from here still under warranty they said they would pick it up and bring a rental til it was fixed never did th One of my close Friends bought a truck from here still under warranty they said they would pick it up and bring a rental til it was fixed never did than get a bad attitude about it! Pretty lame and sucky customer service. Run while u have the chance! More

THEY WOULD NOT HONOR THIER LIFETIME OIL CHANGES I purchased a GMC Truck a few years ago and paid $300 for a lifetime oil change program that said as long as I owned the truck I could come in for a l I purchased a GMC Truck a few years ago and paid $300 for a lifetime oil change program that said as long as I owned the truck I could come in for a lifetime of oil changes as much as 4 times a year. Well I went in recently and the dealership went back on its promise and would not honor this program anymore and would not reimburse me any amount of money. I felt really cheated and lied too. More

R/O open date; 5/15/13 R/O close date: 5/31/13 R/O number: 6020180/2 Cadillac Fleetwood 1971 (75) series Limo. lniemotka@sbcglobal.net 1.Vacuum lines from carburetor to PVC and leveler system n R/O number: 6020180/2 Cadillac Fleetwood 1971 (75) series Limo. lniemotka@sbcglobal.net 1.Vacuum lines from carburetor to PVC and leveler system not clamped after valve cover gasket change . This resulted in engine stalling and had very bad affect on starting and idle. 2. Service reported heater hose leaking and needed to be replaced. Hose was replaced but the new hose was connected to badly worn heater "T" fitting that was actual cause of leakage in the first place. This caused an overheat condition along with Vacuum leak. This Cadillac is a limousine and it cost me $300 in lost customer ,plus great embarrassment to myself and my business image. 3. I will not return to Vacaville Buick GMC, obviously their principal interest is not quality but quantity! More