Gainesville Chrysler Dodge Jeep RAM

Great and friendly service, nothing but good things to say! Will be returning for any other repairs I need in the future say! Will be returning for any other repairs I need in the future More

Communication about my vehicle was pretty much nonexistent. I dropped it off for an oil change and to look at turn signal malfunctioning, and it took two days. nonexistent. I dropped it off for an oil change and to look at turn signal malfunctioning, and it took two days. More

Easy to schedule, honest, quick, and professional! I would recommend Gainesville Chrysler Dodge Jeep RAM to my friends. I would recommend Gainesville Chrysler Dodge Jeep RAM to my friends. More

This dealership is efficient, knowledgeable, helpful, and quick to service. Every experience I've had here had always been about reproach. The salesmen are always able to answer any questions I've had while quick to service. Every experience I've had here had always been about reproach. The salesmen are always able to answer any questions I've had while securing me the best deal and vehicle of my choice. The technicians and waiting area are comfortable, helpful, and respectful of my time. More

My repair under warranty took 3 weeks, even though the correct diagnosis of "electronic throttle control" was immediately available through RamConnect. I was told that the technicians were unable to find correct diagnosis of "electronic throttle control" was immediately available through RamConnect. I was told that the technicians were unable to find the cause of the problem. When it was finally fixed (electronic throttle control!) and I questioned the service counter why they ignored the initial diagnosis, I was told that it took so long because they needed to verify that the diagnosis was correct. I was not offered a loaner or reimbursement of rental car expenses. Chrysler in the end did refund part of my rental car bill. I have driven a Dodge Ram since 1995, and this was the worst customer experience I have eer had. More

Shelby was so knowledgeable, friendly and helpful. She was very transparent about the financials, and she genuinely wanted to get me in the right car for my family. Excellent buying experience! She was very transparent about the financials, and she genuinely wanted to get me in the right car for my family. Excellent buying experience! More

this is our 4th truck with Jim. He provides excellent service and is always available for us. He provides excellent service and is always available for us. More

Untrustworthy,unresponsive, long far off maintenance appointment dates thats likely inconvenient to one vehicle families like mine. They don't cater to the customers Customers have to cater to them Full appointment dates thats likely inconvenient to one vehicle families like mine. They don't cater to the customers Customers have to cater to them Full nonaccountability after the sale. Breaking verbal promises to fix used car issues before,and during the sale. No can do after a few months of miscommunication on ordered delayed parts and understaffed issues. Afterwhile the amnesia seeps under the front glass doors of the dealership and noone knows what the trusting customer and buyer that thought to have purchased a certified maintenance checked ready to ride off the lot used vehicles. BUT NOPE! Jokes on me i guess! I hope no other buyer/customer of Gainesville dodge Chrysler and jeep of Gainesville feel like a butt of a joke like I still do with a lemon of truck to fix now!!! More

Donald was a a great representative. I appreciate him and his communication skills!!! There was miscommunication when it came to other team members though. I appreciate him and his communication skills!!! There was miscommunication when it came to other team members though. More

**UPDATED** Starts off promising with sales then the Finance Manager plays a shell game so you don’t notice until after the fact that they extended your payments without your knowledge or approval. On t Finance Manager plays a shell game so you don’t notice until after the fact that they extended your payments without your knowledge or approval. On top of that, they gave me an out the door price and didn’t even honor it. ***The new Managment must be in charge. I am glad to say that they have stepped up and resolved this problem. So, kudos to Stetson Clark for a great sales experience and the Management team for correcting the errors of the finance manager. I have worked in the Automotive Repair business for almost 40 years, I can say that I have never had to worry about the "bottom line". I have always taken care of my customer by doing what is best for them and in-turn my customers always took care of me and my team by coming back. I will consider this dealer again when I am in the market for a truck. But I will be extra vigilant when it comes to the paperwork. More