Gainesville Chrysler Dodge Jeep RAM - Service Center

They are very knowledgeable about their cars. The service department is always pleasant to work with/talk to. The service department is always pleasant to work with/talk to. More

THIS IS BY FAR THE BEST EXPERIENCE I'VE HAD AT A CAR DEALERSHIP. EVERYONE IN THE SERVICE DEPARTMENT WORKED TOGETHER TO ENSURE THAT ALL MY NEEDS WERE MET AND I WAS COMPLETED IN A TIMELY MANNER... DEALERSHIP. EVERYONE IN THE SERVICE DEPARTMENT WORKED TOGETHER TO ENSURE THAT ALL MY NEEDS WERE MET AND I WAS COMPLETED IN A TIMELY MANNER... More

Diagnosis of the horn issues was correct and the problem solved. Other services were performed as expected and on time. solved. Other services were performed as expected and on time. More

Second time bringing my Jeep in for oil change and warranty work. Been told both times that they won't get to warranty work and need to bring it back in 3 to 4 weeks but keep in mind we probably won't warranty work. Been told both times that they won't get to warranty work and need to bring it back in 3 to 4 weeks but keep in mind we probably won't have the part! It is as if they are avoiding any warranty work. It seems to always be a argument to get anything done. Also the female service writer was talking loudly about customer for all to hear. I am beyond blown away at the rudeness. More

Logan was excellent. They opened up onetime, and received me quickly. He informed as needed for possible work on my vehicle. He also informed me of how many maintenence o They opened up onetime, and received me quickly. He informed as needed for possible work on my vehicle. He also informed me of how many maintenence oil changes were still in my plan. More

I purchased my vehicle from this dealership and service it there for all regular maintenance. They have always taken care of any needed service with great care. it there for all regular maintenance. They have always taken care of any needed service with great care. More

Polite staff, poor service Do you enjoy sitting for long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all of these questions, then Gainesville Dodge is the place for you! My wife made a 0800 appt for basic general maintenance: tire rotation and points inspection. We arrived prior to our appointed time and we’re about the 6-7 customer “in line”. We soon discovered that the “appointment” meant the same as if we just showed up on the door step. We were told we’d be done in 1.5 hours, which seemed like a long time for basic service, but we took in stride. While observing the overall snails’ pace of service, our vehicle sat in the parking lot where we originally parked until 11:15. At last, our vehicle’s “appt” was finally honored and it was taken into the service bay. At roughly 11:45, we were released from our guest lobby incarceration and were on our way. My wife and I are generally patient and understanding people, but we also know when our time is being wasted/not valued. We will never donate our time to Gainesville dodge ever again. The only positive aspect of our experience was the service department staff members we interacted with were polite and professional. We were also told that the vehicle needed a new alternate battery (to control the start stop) and quoted almost $300 for this- the Mopar website charges $120 for this battery, the quote for the battery without the installation was $210- $100 more through the dealership plus the charge to install it- anyone who does any research will stay away from this dealership. More

I do not recommend this service department. I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person worki I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person working on my truck. No one called back called the next day. And was told by Logan he haven’t even diagnosed it yet. So Wednesday 3/2/21 I went and picked it up. Get in my truck to find someone had stolen my husbands rayban sunglasses. The people at the service desk threw the paperwork on the desk and were rude. No customer at all. Will never go back. More

This relates to the service department. If I could give them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an appointment two weeks ago with a full description of the problem I was having. So they should have known I was coming. They should have know what to look at. So I dropped my Jeep off at 7:30 am right when my appointment was scheduled. All through the day no word from them. So I had a coworker drop me off at the dealership around 4:00. When I finally got to speak to the service advisor he informed me that they had not even pulled my Jeep into a service bay. "But it is next in line and we will see what we have to do." They had it for 8 hours and had not even pulled into the bay yet. SO much for making an appointment. Whoever does their scheduling should be fired immediately. And not even a "sorry for the delay". I just help my temper and told them to bring me my Jeep. Now. So their inept handling of my service call has cost them a customer. I will never, ever venture onto their property again. And neither should you. More

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM! PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM! More