Gainesville Chrysler Dodge Jeep RAM - Service Center

I had routine maintenance done on my 2023 Pacifica Hybrid on 4/1/25. Jaime was very helpful, professional and courteous. You are lucky to have someone like her in your service department. on 4/1/25. Jaime was very helpful, professional and courteous. You are lucky to have someone like her in your service department. More

The dealership was very polite attentive and informative as always. I appreciate their timely manner of taking care of my service needs as always. I appreciate their timely manner of taking care of my service needs More

Great service center. Easy scheduling and minimal wait time for oil/filter service.. Scot is great to work with. Easy scheduling and minimal wait time for oil/filter service.. Scot is great to work with. More

Diagnosed and resolved and back to me within about 72hrs. I will return whenever my Pacifica needs work done! I will return whenever my Pacifica needs work done! More

I had a very good experience with the Gainesville dealership. They spent the better part of a week tracking down the vehicle that I wanted. dealership. They spent the better part of a week tracking down the vehicle that I wanted. More

Jamie was very knowledgeable. Service on my Jeep was done well and took less time than estimated. I was kept up to date on progress. Nice to do business with. Service on my Jeep was done well and took less time than estimated. I was kept up to date on progress. Nice to do business with. More

Just an absurd experience. Totally inconvenient and a waste of my time. I scheduled an appointment on their website scheduler and nowhere does it say that the wait time for dia Totally inconvenient and a waste of my time. I scheduled an appointment on their website scheduler and nowhere does it say that the wait time for diagnostics is 3-5 days! Never heard of such a thing. What makes it even better is they have no loaner cars. Who can go without a car for 3-5 days!!?? I just left after I was told this and went to PEPBOYS where they did a diagnostic test within an hour. I’ll never come back to this dealer. More

Had great service from Jaime and crew. Everything went smoothly and was done on time. Everything went smoothly and was done on time. More

The customer is definitely not the first priority. Held my vehicle for over two weeks. Ordered the wrong part, no apology or rectification of the issue. No offer of a loaner vehicle. Held my vehicle for over two weeks. Ordered the wrong part, no apology or rectification of the issue. No offer of a loaner vehicle. More

Ogla was absolutely amazing. Very pleasant and kept me informed all along the process. I truly enjoyed interacting with her Very pleasant and kept me informed all along the process. I truly enjoyed interacting with her More