Galaxy Toyota Scion - Service Center

April 19, 2011 I came to the dealership on April 16th April 19, 2011 I came to the dealership on April 16th because my 2007 Prius coded on Route 35 and I wanted the Toyota mechanics to fix it. While w April 19, 2011 I came to the dealership on April 16th because my 2007 Prius coded on Route 35 and I wanted the Toyota mechanics to fix it. While waiting for the diagnosis, I meandered into the new car showroom to see the new 2011 Prius, but there weren't any on the showroom floor. Mike DePonte asked me if he could help and I said "what no Prius'in the showroom"? He told me that they just sold the one on the floor but that there were more in the lot. He asked me if I was in the market for one. I asked him if he could perform a miracle. He asked why and I told him that my credit score was low. He asked me if I made all of the Toyota payments on time. I told him that even when I was unemployed for a whole year I made my payments on time. He then asked me if I had any down payment funds and I told him yes. I had a seat at his desk. He went into to see the Manager and in less than 5 minutes came out and told me that I would be going home in a brand new Prius today. Well, I nearly died. I was so happy, I can't begin to tell you. Words cannot express how ecstatic I was. He told me that the entire computer system on my 2007 Prius died and that it would cost $2,000.00 to fix. So when he told me I was going to get a new Prius he literally pulled me right out of the frying pan because I would have had to pay the price. I drive to work every day. After I signed all of the papers, he brought me into Bernie your Finance Director who explained the Gap and Service Protection Insurance. I want you to know that out of all the times I purchased a car, this experience, by far, was the absolute best. I drove home that day with a winter gray, 2011 Prius.I have given your dealership the highest recommendation possible because of the swift, professional, friendly and absolutely stress-free experience I had. I even had to thank the General Manager for his approval. I want you to know that even before I ever bought my first Toyota, I vowed never to buy an American car again because something always breaks on them within the first year (like the transmission). Whatever Galaxy Toyota does, never ever let talent like Mike DePonte get away from you. He is the best! More

Dealership enjoyingly friendly, honest, encouraging, answered all my questions which were many. Worked with me. Went in for an oil change came out with 2 new Corollas after making inquiries on trade in answered all my questions which were many. Worked with me. Went in for an oil change came out with 2 new Corollas after making inquiries on trade in and and purchasing. No pressure from sales rep and treated professionally.I haved owned Toyotas before and have been very satisfied overall. More

Not one aspect of my service went well. The work took longer than scheduled. I was billed for labor on a recall. My loaner car reservation was lost. The vehicle was in returned to me in worse condition t longer than scheduled. I was billed for labor on a recall. My loaner car reservation was lost. The vehicle was in returned to me in worse condition than I gave it to them, covered with undercoating over spray on all sides but one. More

Always helpful. Informative. Always call you with information about your car before anything is done. Reliable. I feel comfortable that when they say my daughter's safety checks on her car are all o information about your car before anything is done. Reliable. I feel comfortable that when they say my daughter's safety checks on her car are all ok or something is fixed, that it is done correctly and completely. More