Gale Toyota

I just bought a 2010 certified used Scion XD from Gale Toyota. My positive past experience, particularly with the service staff, is what brought me back after my first purchase, a new 2004 Scion xA. Shaun Toyota. My positive past experience, particularly with the service staff, is what brought me back after my first purchase, a new 2004 Scion xA. Shaun Stevens, the sales representative with whom I dealt, was accommodating and personable, and was professional throughout my entire experience. He had the answers to all my questions, and was obviously well-versed in Scion knowledge. Dominic, who completed the sale, was great, and the transaction couldn't have been smoother. When it's time for service, I know without a doubt that Rich, Roger, Mary Jane, and the rest of the service staff will give me and my "new' car the same wonderful attention and service that they've been providing for the eight years I've been coming to them. More

I had emailed about a suv off Gayle's website,was told I had emailed about a suv off Gayle's website,was told yes it was available would I care for a test drive etc..I sent an email stating I would be in I had emailed about a suv off Gayle's website,was told yes it was available would I care for a test drive etc..I sent an email stating I would be in the area and was there any way we could cut the cost down...I didn't give a particular figure.(This dealer has high doc fees)When I was in the area and called make sure the hybrid was on the lot,so as not to waste time. However I was asked if I was from VT....then told the vehicle was sold last night. I purchased myself a very nice loaded hybrid suv a another dealer who actually wanted to make a sale. More

I believe that I got an excellent deal on the purchase of two used vehicles from this dealership. The internet sales staff, Shaun & Scott, were top notched, knowledgeable and actually friendly. For the firs two used vehicles from this dealership. The internet sales staff, Shaun & Scott, were top notched, knowledgeable and actually friendly. For the first time in my life, and I have purchased quite a few vehicles, I did not walk away with an uneasy feeling or second guessing myself. I recommend this dealer to anyone in the market for a good used vehicle. More

I recenly had the misfotune of an accident with my 2008 Avalon. After seaching extensively I found one at Gale Toyota. My lucky day. The price was fair, the carfax placed in front of me without asking and Avalon. After seaching extensively I found one at Gale Toyota. My lucky day. The price was fair, the carfax placed in front of me without asking and the process of replacing my car with another of its like couldn't have been easier. The people at Gale did eveything to make that happen. A quick illustration. Upon getting my car home I found that one of the 2 keyless remotes didn't work. When Gale couldn't quickly repair it, they simply gave me a new one. These are not inexpensive items. I am a very p[leased customer. More

I just purchased a 2010 Prius from Gale Toyota after my 2007 Prius was totaled by the November snow storm. The Gale Toyota staff is very customer focused. All of my questions and concerns were answered, t 2007 Prius was totaled by the November snow storm. The Gale Toyota staff is very customer focused. All of my questions and concerns were answered, the process is transparent and direct and the purchase transaction was done quickly and efficiently. I was very pleased with my experience at Gale Toyota, love the Prius I purchased and intend to have it serviced there as well. More

My husband bought me a car for our anniversary this past August 2011. To begin with everything went great. My husband made it very clear that we needed a car that was safe for our 2 young children to be in. August 2011. To begin with everything went great. My husband made it very clear that we needed a car that was safe for our 2 young children to be in. A week after having the car, my husband put the car up on the lift (he is a mechanic) to find multiple things wrong with it. The rear wheel cylinders were both broken, not to mention the brake lines were all rotted out and could have gone at any minute (with my kids in the car) he also checked the oil sticker which said it was up to date, but when he checked it, he said it was the blackest oil he had ever seen, so basically the oil sticker had been changed but not the oil or the filter. He called Gale Toyota who said to bring it down and they would fix what was wrong with it, however we were leaving for Pennsylvania in the morning and were expecting to have a CERTIFIED car to get there in, not to mention, he didn't want these people working on the car since they obviously didn't know what they were doing, and I wanted my children in a car that I knew was safe... so John the sales manager told us that if we fixed the car that night he would pay for the parts and my husbands' hourly labor charge which worked out to be a total of a little over $200.00. John said he would send the check...that was back in August and it is now the end of December. We called a couple times and got the run around until we just decided, well they weren't going to give us our money. Now a couple days ago we get a letter in the mail saying that our registration had been canceled because of $80 in taxes that were due...which didn't make sense because we have not even had the car that long, so once again my husband called to see what was going on, if there was a lien on the previous owner, John said it didn't make sense and that he would look into it and to fax him the information. Today my husband called again because they still wouldn't get back to us and now they are trying to tell us that it is our responsibility to take care of it because when they registered our car it was only a 60 day registration!!!!!!! Now does anyone want to tell us how you get a 60 registration with hard plates that lasts almost 4 months??? And why did we only get 60 days? Why didn't they feel the need to mention to us that we would have to reregister in 2 months? So now we have to pay this money on top of my husband needs a day off of work to go to the DMV and pay another $93 to register the car AGAIN...this "certified" car that already needs a new front axel...this certified car that could have killed my kids and someone else's...I wouldn't have given such a big down payment if I knew I would need that money to fix all of Gale's screw ups. I will NEVER buy another car from them and I will NEVER recommend them but I will definately warn everyone else about how they have been with us. I am absolutely disgusted that people in business can behave this way and still sell cars to families. More

I brought my truck in for an oil change and to check tire pressure and fix the light that was out in my dash. I was told by 2 people it would be 45 mins. I waited 1 hour and 45 mins (and the only thing they pressure and fix the light that was out in my dash. I was told by 2 people it would be 45 mins. I waited 1 hour and 45 mins (and the only thing they did was change my oil! I was told I needed to make another appointment for the light on my dash). I explained to the older woman at the service desk (Maryann?) that I had somewhere to be and that I would have liked someone to have been up front with me about the time involved. I even said, "I know this isn't your fault, but I've been here an hour and 45 minutes..." which is an opener for an apology. She seemed disinterested and detached, handed me my paperwork and told me I needed my brakes looked at (incidentally, I never asked them to look at my brakes!) This is horrible customer service! A sincere apology would have remedied the entire situation but it was never given. I will absolutely NOT return to Gale Toyota. I can go to Sears and get an oil change in 25 minutes. For any additional work Sears always lets you know exactly how long you will be waiting and, should you choose to leave, communicates via phone to let you know how things are going. Perhaps most important, their staff is friendly and is quick to take ownership should anything unexpected occur. I work with the public as well and this is just poor customer service. Very disappointing. More

This is the second vehicle I have purchased at Gale Toyota. Both were good experiences. The salesman I worked with, Shaun Stevens, was knowledgeable, accommodating, reasonable and easy to work with. At Toyota. Both were good experiences. The salesman I worked with, Shaun Stevens, was knowledgeable, accommodating, reasonable and easy to work with. At no point did I feel pressured during the sale. I was purchasing a used Highlander and we negotiated the cars price over email as opposed to in-person which I preferred. When picking up the car I found all the figures exactly as I was expecting which is a huge deal for me. The process of picking up the car took about an hour of my time which was what I was told to expect and there were no hiccups. I would recommend this dealer and especially Shaun Stevens. More

I was looking to lease a new car and had tried different ones but fell in love with the Corolla. I was referred to Gale Toyota from another very satisfied customer that had bought a used Camry there so I e ones but fell in love with the Corolla. I was referred to Gale Toyota from another very satisfied customer that had bought a used Camry there so I emailed them and Shaun had replied and told me to come in and get a trade in value on my car and to speak to him or Scott. I went back and forth on this for a few weeks and went in and filled out paperwork with Shaun and then the day I picked up the car I dealt with Scott and then later John. All three young men were very professional and helpful to me. They explained everything and they were not pushy at all. They seemed to really understand how much I could afford each month and worked with me on it. I would highly recommend this dealership to anyone, whether for a new or a used car. I just love my car. Drives wonderfully and what great gas mileage. I plan on buying it at the end of the lease. I thought I would miss my 2001 Ford Taurus as I had had it for 9 years but I don't miss it at all. I just love my Corolla and I am just thrilled with the service I got at Gale Toyota. Sincerely, Heidi Corrigan More

I scheduled my routine maintenance online where it said they offered a shuttle service for the local area. When I got there, I found out that this was not the case. Next time, I'm going to try the dealer they offered a shuttle service for the local area. When I got there, I found out that this was not the case. Next time, I'm going to try the dealer in West Springfield, MA. A co-worker of mine was happy with their service, and reports that they do provide a shuttle service so I can get to work while they work on the car. More