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Gale Toyota

3.4

45 Lifetime Reviews

50 Palomba Dr, Enfield, Connecticut 06082
Call (800) 649-8454

Top Reviewed Employees

Scott Bracci , Internet Manager , Gale Toyota

Scott Bracci

Internet Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Mike Green, Sales Manager, Gale Toyota

Mike Green

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

September 19, 2017

"Not totally honest on a new car deal"

- PRC

I closed a deal for a 2018 Avalon Limited but they came back and said they would not do the door edge guards that were previously agreed on. I told the sales person that this was nickel and dime tactics and I would take my business elsewhere. Within 30 seconds they said OK that would do the Toyota door edge guards. So what went wrong, they had a company come in and put on the body side molding and the door edge guards. When I picked up the car they showed me the door edge guards that were a clear plastic strips running down the edge of each door. Within a week one of them started coming off the door so I went on Toyota's web site and found that these were not Toyota's edge guards. They should been Toyota's metal color coordinated edge guards but instead they were CHEAP plastic film strips that were put on most likely for free or no more that a couple of dollars their cost. A pretty crappy tacit for a car costing over $40,000. I sent them the below email (I removed the salesman name): "Salesman, after one the door edge guards started peeling off I went on line to look at the official Toyota edge guards. Guess what I found out, the stuff you guys put on my car was not the real Toyota edge guards, rather some cheap clear thin plastic crap. Very disappointed that Gale Toyota would pull such a stunt and try to beat a customer out of a $75.00 your cost item! This is what it should have been: • Thermoplastic-coated stainless steel is precisely matched to the exterior finish • Compression-fitted to door edge contours • Blend seamlessly to complement exterior styling I am think about going straight to Toyota and complain, this is the ninth Toyota I have purchased, the third from Gale and it will be the last I buy from Gale. By the way Salesman, you knew those were not the real door edge guards (at least you should have), why did you let them pull that crap on one of your repeat customers?" I did get a call from the salesman the following day and he tried to defend their actions saying the ones they put on should not have been peeling of and maybe it was because it was a humid day when they put them on. They also offered to get the real Toyota ones in and get them installed. I reiterated they had tried to cheat the customer and not to try to defend the actions they took. I also declined their offer to attempt to correct the situation since I never intend to do any further business with them.

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Employees Worked With

Not naming any names

August 05, 2017

"Very nice sales man"

- MARLENE LAMB

I want to give my sales man a big thank you from the time I walked till we drove away with our gmc truck he was the sweetest guy his name was Bob kittle helped my husband and I Thank so much ...

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Employees Worked With

Bob kitle

April 18, 2017

"Beware of signing finance papers "

- God bless America

Horrible dishonest sales team, they distracted you with many good things so you can sign your financing papers and nail you with a high interest rate no name bank. When you started to question about it, they blame you for signing the papers and gave you a nasty attitude. Please don't waste your hard working money on this dealership

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Employees Worked With

Mike Green
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sales manager

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Television
  • Vending Machines
Gale Toyota, Enfield, CT, 06082