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Galeana Chrysler Dodge Jeep Fiat

Fort Myers, FL

3.0
504 Reviews

14375 S Tamiami Trail

Fort Myers, FL

33912

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504 Reviews of Galeana Chrysler Dodge Jeep Fiat

September 11, 2023

The new Service Manager is horrible. Run away from this dealership, do not buy from them. A large part of the dealership experience is the service department. THEY WILL NOT HONOR THEI More

by chapmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New Service Manager as of 4 months ago
Sep 12, 2023 -

Galeana Chrysler Dodge Jeep Fiat responded

Chapmans, Please reach out to our Customer Service Manager at 239-481-2600 Ext. 1076

Sep 12, 2023 -

chapmans responded

No. I already sent an email to the General Manager and my Sales person from which I bought the vehicle, along with the generic Service Department email address. I RECEVIED NO RESPONSE. I have already cancelled my remaining service contract (did same day I received poor service from the Service Manager). I cannot think of a single thing a CSManager can do now. Furthermore, this is another prime example of where you are trying to direct your former customer to do something, instead of your organization taking the iniative to reach out directly. Another true example of poor customer service!

September 07, 2023

I recently had some challenges with my Chrysler Pacifica, and I must admit, I was quite frustrated. However, I want to take a moment to commend the exceptional service I received from Kristi and Shelly at Ga More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristi
Sep 12, 2023 -

Galeana Chrysler Dodge Jeep Fiat responded

Thanks for the shout out. We try to respond as quickly as possible to address any issues that might arise with a customer. Thanks again.

September 06, 2023

I recently had my 2018 Chrysler Pacifica Limited's engine replaced at Galeana Chrysler in Cape Coral, FL. The work was completed on 08/28/2023, after over two months in service. My service advisor was Jason More

by Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristi, Shelley Cleveland
Sep 12, 2023 -

Galeana Chrysler Dodge Jeep Fiat responded

This issue was resolved.

May 07, 2023

Went to buy a Jeep Renegade latitude and ended up getting a much better Renegade Trail Hawk thanks to my excellent sales consultant Joseph Aviles. Had to drive from Naples so Joseph took care of a lot of det More

by jlbjr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Aviles
April 22, 2023

Tim was amazing! When we arrived at the dealership, he made buying a new car the most comfortable experience ever. He went above and beyond for us every step of the w More

by Dwilliams54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Zubrycky
March 28, 2023

Jim V was extremely helpful and was great to work with. They are great to work with. More

by Lin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim V, Ross Rao
December 26, 2022

Brought my Challenger there because I bought the tire program when I bought my 2021 Challenger there. I said my driver side rear tire had a slow leak. They completed the service - I thought. I went home. More

by connieslpc
Purchase Time
Recommend Dealer
No
Employees Worked With
Chris Lopez, Albert Gesualdi
December 03, 2022

Service Department is awful. It’s have purchased my last 3 vehicles here but NEVER again. I brought in my jeep wrangler because it has the infamous death wobble. This is a wel More

by Ldydi67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason in service
November 19, 2022

Buying a car, fine. But if you need service, horrid. Everything takes forever. No updates. Rude service advisers. Spend your money elsewhere More

by Brandy wine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
August 21, 2022

We have an excellent salesman ,, his name was Jim ,,,,, He went above and beyond to make his customer happy which was us and thank you very much More

by Kentgarrett1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
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