Gallatin Chrysler Dodge Jeep Ram | Page 37

Miracle CDJR was fantastic. They were by far the easiest and best car buying experience I’ve ever had! They were by far the easiest and best car buying experience I’ve ever had! More

My experience with Jeep Miracle exceeded my expectations. My new vehicle broke down while I was visiting Tennessee from my homestate MI. Brandy and Mario went above and beyond to make this a smooth and quick My new vehicle broke down while I was visiting Tennessee from my homestate MI. Brandy and Mario went above and beyond to make this a smooth and quick ordeal for me. I had never dealt with this issue before, especially with a new vehicle. For the amount of work that had to be done with my truck, Jeep Miracle expedited the parts and service work and had my truck back to me in MI within a short timespan. I work as an insurance agent in MI and I will be recommending my hundreds of customers to Jeep for any future purchases and will advise them of the great job they did. Thanks again to Brandy, Mario, and the team at Jeep Miracle!!!! You guys rock!!!! God Bless More

This place lacks communication and doesn't do right by their customers. I bought a 2016 Hyundai Sonota with about 60K miles on it. When driving off, down the interstate, it came to my attention the back p their customers. I bought a 2016 Hyundai Sonota with about 60K miles on it. When driving off, down the interstate, it came to my attention the back passenger window rolled down, but not up unless directly from the door.. no biggie. We called, they said to mention it on our 1st service appt. So come about 6K miles later, we take the car in for service, tell them about the window and also about a check engine light that was popping up a code for a sensor. The Mechanic, MARIO, came and showed us the broken sensor and said he couldn't fix it that day and they didn't have any loaner cars. Mind you, this sensor was affecting the transmission, ECU, and a lot of other things. We told them this was happening and we were afraid it would mess more stuff up driving it broken. The Mechanic proceeded to tell us to find it ourselves and fix it. My husband asked wouldn't that void the warranty - MARIO proceeded to chuckle and say well.. if you don't tell them, they won't know... Needless to say, we did NOT fix this sensor. The Hyundai dealerships were so backed up we couldn't get in for 2-3 months. Finally, my husband called and name dropped - Low and Behold - They came, picked my car up and dropped off a loaner. They replaced the sensor and to no surprise, it had actually caused a chain reaction - they sent it to the hyundai dealership. Once they fixed something, they figured out something else in the chain was broken too - Now it has come to the Wiring Harness that is about $4k to fix - The warranty said no, even though we have paid for the HIGHEST warranty you can get and this ALLL started with a Sensor that was BROKEN that the Mechanic said to drive with it BROKEN until WE fix it or until we get in with the dealership. We told them this was going to cause bigger issues and now I've been in a loaner for over 6 months, paying almost $650, for a car I don't even have... Every time my husband calls, he's promised a call back - He NEVER receives one. HE has to try and Chase THEM down so he can figure out what they are or will do for us. At this point, I have lost faith in EVERY one there - I even had (supposedly) the head guy there, Ben Harvey, call me and reassure me they'd take care of us - Now we're over 6 months later, I've never heard from him again and now we're at a stand still with this car. I will NEVER recommend ANY one to buy from this place. If they had done the RIGHT thing to begin with, we wouldn't be having all these issues. I didn't have that car much past it's 1st servicing and have been paying for it ever since and they don't seem to care ONE LITTLE BIT and this just is NOT right. Not good customer service or support AT ALL. So WARNING to Every One - DO NOT BUY FROM HERE. More

Chris Guenther made the deal really easy. We were in and out. Everyone was extremely fast and accommodating. We will use them again. We were in and out. Everyone was extremely fast and accommodating. We will use them again. More

Chris Guenther was a great salesman! It was a great experience and stress free. If you’re looking for a great car buying experience, Miracle Dodge Ram Jeep dealership is where it’s at an It was a great experience and stress free. If you’re looking for a great car buying experience, Miracle Dodge Ram Jeep dealership is where it’s at and Chris is the guy to go to! More

Overall great experience. Rob Velez did a great job and was down to earth and non pushy. Rob Velez did a great job and was down to earth and non pushy. More

Went there to buy a vehicle. Enjoyed working with Rob Hubbard, he made me feel like a friend or member of the family. Enjoyed working with Rob Hubbard, he made me feel like a friend or member of the family. More

My experience with the dealership was very professional, all the way through the buying process. Cody kept in touch with me the whole time. I appreciate being kept in the loop. all the way through the buying process. Cody kept in touch with me the whole time. I appreciate being kept in the loop. More

Outstanding service from Chad Rivas! Very easy to work with, attentive, patient and provided all Jeep order updates on a timely basis. Easy to work with during the pickup day as well, an Very easy to work with, attentive, patient and provided all Jeep order updates on a timely basis. Easy to work with during the pickup day as well, and provided terrific training. No surprises when I picked up the Jeep as everything I ordered was correct. Greatly appreciate all he did, as well as the dealership team to provide us an opportunity to purchase our first Jeep Wrangler at a price we could not find in our local area, as well as make our first vehicle ordering process as painless as possible. More

My experience with Miracle was great, awesome people and great deals. They didn’t disappoint great deals. They didn’t disappoint More