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Gallatin Ford

Gallatin, TN

4.7
1,501 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,501 Reviews of Gallatin Ford

December 02, 2024

Noah was great to deal with. Service was fast and excellent. Would highly recommend to others More

by leemmingo02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Dec 02, 2024 -

Gallatin Ford responded

Thank you for choosing Gallatin Ford, we appreciate your positive feedback for Noah!

December 02, 2024

This dealership is under new ownership. There are not many people still there who worked under the precious ownership. Since most of the relationships established over the past 32 years are More

by EBRANDON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, Jessica Raymond
Dec 02, 2024 -

Gallatin Ford responded

Thank you for sharing your thoughts about the changes at Gallatin Ford. We understand that transitions can feel different, and we appreciate your loyalty over the years. Our team is committed to providing excellent service under new ownership, and we're here if there's anything you need!

December 01, 2024

Gallatin Ford worked me in for an oil change and diagnostics in a timely manner. Noah have a time frame to expect on how long I would expect to be there. He kept me updated on the progress and what More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Dec 03, 2024 -

Gallatin Ford responded

Eric, we're delighted to hear that Noah and the Gallatin Ford team provided you with timely service and transparency. We look forward to seeing you again for your routine maintenance!

December 01, 2024

Polite, timely and helpful, first class. Did more than I expected so I was very happy. More

by Mark Haville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Dec 03, 2024 -

Gallatin Ford responded

The team at Gallatin Ford loves seeing great reviews! Thank you, Mark!

November 30, 2024

I’m gonna start with why four stars and not five stars! Earlier this year I brought in a used ford f150 to the service dept to find out what the factory key pad entry code was on the vehicle ! I was gi More

by Bigmac31391
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton Green
Dec 02, 2024 -

Gallatin Ford responded

Thank you for sharing your feedback. We're sorry to hear about the experience with our service department and appreciate your honesty. Your comments are valuable, and we'll use them to improve at Gallatin Ford. We hope you'll give us another chance in the future!

Dec 02, 2024 -

Bigmac31391 responded

Here is my email. Bigmac31391@gmail.com

November 25, 2024

This particular experience was good, the gentleman who helped me was excellent, my experiences in the past have been awful More

by myra.simons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barker
Nov 26, 2024 -

Gallatin Ford responded

I'm glad to hear that your recent experience was positive and that our team member provided excellent service. We strive for consistency, so it's concerning to know about past experiences not meeting expectations. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

November 24, 2024

Best service I’ve ever gotten at this dealership and I’ve been doing business here for over 32 years More

by mlynchboxers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
Nov 26, 2024 -

Gallatin Ford responded

We couldn't ask for a better review of Gallatin Ford. Thanks so much!

November 23, 2024

Javier and the team were very helpful. They worked really hard to get me in the Jeep I always wanted. More

by Candace Brown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Andrade
Nov 25, 2024 -

Gallatin Ford responded

Candace, we're delighted to hear that Javier and the Gallatin Ford team helped you get your dream Jeep! Enjoy every adventure ahead!

November 23, 2024

I had a recall on my Ford Escape. Collin contacted me about it, and said the technicians could come to my house to take care of it. I texted Collin when I was ready to have the work More

by mfielden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Nov 25, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin and the Gallatin Ford team made your recall experience so convenient! It's great to know we could help you avoid any hassle. Thanks for sharing this positive feedback!

November 21, 2024

The staff at this dealership are kind, polite and very helpful. My service appointment was quick and the service personnel very kind and polite. More

by Gmansell5280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Nov 22, 2024 -

Gallatin Ford responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Gallatin Ford provided such helpful and courteous service during your appointment. We look forward to assisting you next time!

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