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Gallatin Ford

Gallatin, TN

4.6
1,315 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,315 Reviews of Gallatin Ford

July 21, 2020

Extremely Poor Service department Service never returned a single phone call. The only way I got a response was to drop in and ask the same questions I left on the voice mails. Made 3 More

by don.ward
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TJ, Cody and Jeff.
Jul 21, 2020 -

Gallatin Ford responded

Hi Don. We apologize for the lack of communication. We strive to always give 5-star service to all of our customers, but we missed the mark in your case. The main issue comes down to the fact that your vehicle is around 1,500 lbs over limit, being that it is one of the largest F-series trucks. Our Fixed Operations Manager Robert Fleites would like to speak with you. Could you reach out to him directly at ‭(321) 403-7687‬? Thank you.

Jul 21, 2020 -

don.ward responded

Nice response Mr. Anonymous, It is obvious that you are not with Miracle Ford since you are responding to my review at 12:24 your time and it is only 11:54 my time. If Mr. Fleites would like to talk to me he can call me. TJ and Cody both have my phone number. I have wasted enough time with them.

Jul 21, 2020 -

Gallatin Ford responded

Hi Don, I'm sorry but that is not the case. I work directly with Miracle Ford and live right here in Nashville. I don't know why the response time is different, but I can assure you that it is wrong. It actually shows that you responded at 1:00 PM, which also isn't the case. I will let Robert know that he can try to contact you, but he mentioned that your vehicle was under the company name.

July 19, 2020

Cameron was the reason I moved forward with my new purchase. Friendly, helped me move all my stuff to my car, set up my sync! More

by LRed300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Cameron Hall
Aug 01, 2020 -

Gallatin Ford responded

Thank you! We appreciate your business and for taking the time to leave a review!

July 17, 2020

Cam was super sweet and very helpful! He took the time to get to know us! He answered any question we had. He went above and beyond to get us into the SUV of our dreams and made sure everything worked out in More

by haleyrichardson
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Jul 18, 2020 -

Gallatin Ford responded

Thank you Haley! So glad that Cam was able to get you into that amazing SUV of your dreams. We appreciate you taking the time to leave a review!

July 16, 2020

Everyone was super nice to me and made sure that I was taken care of! Whenever I went to leave they made sure that I was comfortable and safe in my new vehicle! And they let me hit the gong:) More

by Jorja
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Jul 16, 2020 -

Gallatin Ford responded

So glad to hear Jorja! Thank you for taking the time to leave a review. Welcome to the Miracle Family!

July 07, 2020

Cam was great to work with. We drove two cars and he asked if we wanted to drive more but we were satisfied with the Edge More

by chrisoneill
Recommend Dealer
Yes
Employees Worked With
Cameron Hall
Jul 07, 2020 -

Gallatin Ford responded

So glad that Cam and team were able to get you all taken care of! Proud to have you as part of the Miracle Family!

July 02, 2020

Cameron is an amazing person to help you find your next car. I didn’t have the best experiences with searching for cars with letting someone know what I was looking and then getting pushed for something si More

by mgoodrum4
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Cameron Hall
Jul 03, 2020 -

Gallatin Ford responded

Thank you for the feedback. So glad that Cameron was able to take care of you.

June 25, 2020

We bought my truck from Patrick a few months ago and let’s just say he’s awesome and so I’m my truck. We love our new truck and will definitely use Patrick again More

by garrettalexander31
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Patrick "Pat" Felton
Jun 29, 2020 -

Gallatin Ford responded

Thank you for taking the time to leave a review! Welcome to the Miracle Family!

June 24, 2020

Where did the Service go? This pain's me to write a bad review. We just got our vehicle serviced today with an oil change and it took over 3 hours. It appeared when I would ask More

by Knowbul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The woman working in the service department
Jun 24, 2020 -

Gallatin Ford responded

We apologize. We strive to give every customer a 5-star worthy experience, but we recognize that we missed the mark in your situation. We are working very hard on making our service lane faster. We do offer pickup and dropoff services if that would be better for you in the future. Please feel free to reach out to our Fixed Operations Manager Robert Fleites to discuss this further.

June 22, 2020

I just want to say the experience with Miracle was amazing and so easy. The whole staff was so inviting!! I’d like to thank Jeff Dooley, Jim Morgan and John Booker!! What a great team and so kind. Thi More

by Alaina Boyer
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Lindsay Butler, John Booker, Jeff Dooley
Jul 01, 2020 -

Gallatin Ford responded

Thank you so much for taking the time to leave a review Alaina! We appreciate you, and are proud to have you as part of the Miracle Family!

June 19, 2020

Cam was helpful and help me find the car that suited my needs. He was patient and listen to me. He definitely would earn my business again. More

by jonylovett1987
Recommend Dealer
Yes
Employees Worked With
Ken "KJ" Johnson, Cameron Hall
Jun 19, 2020 -

Gallatin Ford responded

Thank you! Welcome to the Miracle Family!

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