Gallatin Honda

In late June 2021, I inquired about a 2021 Honda Insight, which had a sticker price of $26,610.00. I requested an itemized out-the-door quote, which REED denied my request, and stated quotes are reserved for which had a sticker price of $26,610.00. I requested an itemized out-the-door quote, which REED denied my request, and stated quotes are reserved for “actual” customers. I was confounded, as I was unsure how he arrived at the conclusion that I did not qualify as an actual customer, despite negating to inquire about my education or income. This statement further proved he was condescending and discriminatory, as prior to buying any car, consumers typically are provided a quote from reputable dealerships. I planned to purchase the day of visit, however REED obviously believed that I was incapable of making this purchase and didn’t want my business. Shockingly, REED provided a handwritten quote of $30,472.00 below, providing no explanation of what this total comprised. REED attempted to insult my intelligence. As a woman of color, I am skeptical of REED’s morals and values. Moreover, the salesperson, whom exemplified great customer service, found his behavior reprehensible as well. Reed denied my request of speaking to him directly to gain further clarification, and communication was funneled through salesperson. In final, I purchased a brand new vehicle from a competitor dealership, whom treated me with respect, courtesy, and transparency. More

Took my new civic in for first oil change — easy to make appointment & drop off — very clean & new service area. Only issue was difficult to contact service department later for status, but it was ready wh appointment & drop off — very clean & new service area. Only issue was difficult to contact service department later for status, but it was ready when promised More

The entire team was professional, responsive, product knowledgeable and easy to conduct business with. Most pain free trade ever. “Well done Gallatin Honda, great job!” knowledgeable and easy to conduct business with. Most pain free trade ever. “Well done Gallatin Honda, great job!” More

Very professional, knowledgeable and friendly. They know what they are doing and keep you informed. Bubba and Clark are great . Always accommodating and easy to work with what they are doing and keep you informed. Bubba and Clark are great . Always accommodating and easy to work with More

Love this dealership! Both service and sales departments are great! Everyone so friendly and courteous and very good location. Only take my car to this location departments are great! Everyone so friendly and courteous and very good location. Only take my car to this location More

David was just wonderful! I had the pleasure of working with him the last two times I visited the dealership for car services. He was very knowledgeable and extremely helpful with what we thought was a ti with him the last two times I visited the dealership for car services. He was very knowledgeable and extremely helpful with what we thought was a tire issue. We were extremely satisfied with his and the technician’s recommendations. Our family definitely appreciated his kindness and attention to detail!!! More

They were wonderful! They worked with me. Olivian was the greatest! They were very understanding! I only came in to look, and ended up buying that day! greatest! They were very understanding! I only came in to look, and ended up buying that day! More

Best car buying experience ever! Very professional. Very respectful. Very courteous. And very responsive. Overall an A+ experience! Thanks to all, especially Olivian. The “new car school” was awesome! respectful. Very courteous. And very responsive. Overall an A+ experience! Thanks to all, especially Olivian. The “new car school” was awesome! More

I came in on a Saturday they greeted me quickly I told them what I needed and they took care of me quickly I do like the quick service them what I needed and they took care of me quickly I do like the quick service More

My 86 year old mother had her car in this dealership for a simply oil change. This was the worst experience ever. After she sat in the lobby for over 1 hour waiting on someone to check her in to be told th a simply oil change. This was the worst experience ever. After she sat in the lobby for over 1 hour waiting on someone to check her in to be told they did not have an opening to get her car in that day. She went to find someone to speak to and ran into the Mgr Mark and he said he would handle it but acted very put out by even being bothering by a question and said it was not his job to make appointments for customers oil changes. After another 2 hours she waited and he never came back to give her an answer. You would think the Mgr of the dealership would at least come back and give her an answer. I have called several times to speak with Mark and he will not return my calls. I’m sure this is a great dealership but the Mgr does not care at all about customers. My mother ended up leaving after 3 hours of waiting with no oil change. More