Gallery Ford of Pekin

Great service department. Quick and explained everything got my vehicle in on my working time Quick and explained everything got my vehicle in on my working time More

Even though I was burned by their sales department a few months back, their service department is still good. Went in for basic maintenance, good work and excellent communication. months back, their service department is still good. Went in for basic maintenance, good work and excellent communication. More

When I picked up my car after a door latch was replaced. I was told two different stories at the service desk. First I was told that only the one side door latch was replaced. Then Another person at the des I was told two different stories at the service desk. First I was told that only the one side door latch was replaced. Then Another person at the desk told me that all four latches had been replaced due to a recall by Ford Co. The paper work shows only one was replaced. Therefore, I am not certain if the safety recall was actually done or not. If we have another latch fail, I will be able to determine if the recall work was actually completed. More

Had brake repairs completed on my truck. I dealt with Scott Johnson at the dealership and he was great. He went out of his way to ensure I was satisfied with the repair service. I dealt with Scott Johnson at the dealership and he was great. He went out of his way to ensure I was satisfied with the repair service. More

Overall, the dealership and service techs are good to work with. However, they are extremely pricey. Quoted me $12k to replace a transmission on a 2019 escape. I understand it’s a work heavy replacement, work with. However, they are extremely pricey. Quoted me $12k to replace a transmission on a 2019 escape. I understand it’s a work heavy replacement, but I wasn’t given any alternatives options and other places quoted me half that amount for the same work. They also took advantage of my car situation and tried to put me in a NEW vehicle when I didn’t want that. More

Donnie was my salesman. He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New C He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New Car. He was a gentleman and very intelligent about the cars I was looking at. Even after the sale I had questions about how to set some settings in the car and he was able to show me everything I needed to know. Thanx Donnie More

The service dept rocks! !!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. !!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. Great job service team and the mechanics that completed the tasks. Very much appreciated!!!! Andy j More

Courteous, quick service, knowledgeable about what needed to be done ,very clean dealership and bathroom facilities..excellent customer service with no hassles. to be done ,very clean dealership and bathroom facilities..excellent customer service with no hassles. More

Had not used the pickup and deliver option before. I called, to set it up. They text me on the day and picked my car up. I was called to let me know what was needed. My car was returned and I paid I called, to set it up. They text me on the day and picked my car up. I was called to let me know what was needed. My car was returned and I paid for the service. I was more than pleased with the service provided. The staff was helpful and friendly! Thank you Gallery Ford. More

Very positive atmosphere and people. They do a great job and don’t try to sell me something I don’t need. They do a great job and don’t try to sell me something I don’t need. More