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Gallery Ford of Pekin
Pekin, IL
64 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 64 reviews
December 19, 2025
I went on for an oil change and had 3 coupons I asked 3 different people how much oil changes were and gave the guy a coupon and when they said o was done it came up to almost 300 I was irate I said for an different people how much oil changes were and gave the guy a coupon and when they said o was done it came up to almost 300 I was irate I said for an oil change no one told me what each coupon was for I assumed they were all oil change coupons I was beyond xxxxxx needless to say I will never go to that place again More
by tonyamcclain895
Employees Worked With
Austin Mettam
December 05, 2025
Quick service with appointment time and duration of service! Appreciate everyone’s input and friendliness!!TY service! Appreciate everyone’s input and friendliness!!TY More
by bgcda9018@yahoo.com
Employees Worked With
All service desk employees when checking in & out… not for sure what their names are ! , Brandon Lee
September 26, 2025
Bought a car Aug 22nd, within one week I get a call that there is a recall so we made a appointment for the repair, took the car in to get fixed and when I picked it up they said they didn't fix it because there is a recall so we made a appointment for the repair, took the car in to get fixed and when I picked it up they said they didn't fix it because they had to order the parts. After picking it up while driving I noticed a knocking noise coming through the driver side floor board so I called them back and got yet another appointment on the books. After they looked at it they informed me it was going to cost almost 5 thousand dollar to get fixed. I haven't even made the 1st payment yet. They sold me a car that needs work and they are not willing to make it good and of course it's not covered under any warranty. I was told only one person can make the call to make it right and they refuse to do that. I contacted Ford Motors and they even called the dealership to try to get it taken care of without me having to pay out of pocket and they where also told no, not even a discounted price since they sold it to me like this. Ford Motors doesn't even stand behind thier products. I was told my only options is a buy back which isn't even a guarantee and they only give what THEY feel you car is worth not your loan payoff or do a even trade with Gallery Ford. My family has been purchasing vehicles from this dealership for probably more than 30 years. Velde Ford was one of the best dealerships in town and the surrounding area I don't know what happened when Velde sold but it went to crap and the new owner and management do not care about their customers. My family will not be using this dealership anymore and we will be finding a new Ford dealership to shop at from here on out. DO NOT RECOMMED THIS DEALERSHIP!! More
by Trayfish75
Employees Worked With
I dont know
August 16, 2025
Even though I was burned by their sales department a few months back, their service department is still good. Went in for basic maintenance, good work and excellent communication. months back, their service department is still good. Went in for basic maintenance, good work and excellent communication. More
by phquine80
Employees Worked With
Brandon Lee
August 01, 2025
When I picked up my car after a door latch was replaced. I was told two different stories at the service desk. First I was told that only the one side door latch was replaced. Then Another person at the des I was told two different stories at the service desk. First I was told that only the one side door latch was replaced. Then Another person at the desk told me that all four latches had been replaced due to a recall by Ford Co. The paper work shows only one was replaced. Therefore, I am not certain if the safety recall was actually done or not. If we have another latch fail, I will be able to determine if the recall work was actually completed. More
by brienend
Employees Worked With
Don't know her name., Brandon Lee
June 22, 2025
Had brake repairs completed on my truck. I dealt with Scott Johnson at the dealership and he was great. He went out of his way to ensure I was satisfied with the repair service. I dealt with Scott Johnson at the dealership and he was great. He went out of his way to ensure I was satisfied with the repair service. More
by Tracy Denning
Employees Worked With
Scott Johnson
May 15, 2025
Overall, the dealership and service techs are good to work with. However, they are extremely pricey. Quoted me $12k to replace a transmission on a 2019 escape. I understand it’s a work heavy replacement, work with. However, they are extremely pricey. Quoted me $12k to replace a transmission on a 2019 escape. I understand it’s a work heavy replacement, but I wasn’t given any alternatives options and other places quoted me half that amount for the same work. They also took advantage of my car situation and tried to put me in a NEW vehicle when I didn’t want that. More
by jjarigese2014
Employees Worked With
Brandon Lee
April 09, 2025
Donnie was my salesman. He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New C He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New Car. He was a gentleman and very intelligent about the cars I was looking at. Even after the sale I had questions about how to set some settings in the car and he was able to show me everything I needed to know. Thanx Donnie More
by Barefootinblonde
Employees Worked With
Donnie Hidden
April 05, 2025
The service dept rocks! !!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. !!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. Great job service team and the mechanics that completed the tasks. Very much appreciated!!!! Andy j More
by 62ajochums
Employees Worked With
Tech A53, Brandon Lee
