Gallery Ford of Pekin

Took my edge in for a transmission filter and fluid change. Made appointment week ahead. Got there at 8am and at 11am was told they didn't have filter. Was told it would be 1pm for filter. Was taken ho change. Made appointment week ahead. Got there at 8am and at 11am was told they didn't have filter. Was told it would be 1pm for filter. Was taken home to Manito to wait. At 4pm still nothing done. Was told the transmission would have to come out of vehicle to change filter. Guess we didn't know this ahead of time and also didn't know we didn't have a filter either. Got the edge and came home. All day and nothing done. Won't be back for anything. I'm done with this dealership. More

Easy communication and good interaction with service department. Fast service, good conclusion. Only downside is price a little high, but I guess that’s expected in this economy. department. Fast service, good conclusion. Only downside is price a little high, but I guess that’s expected in this economy. More

Polite employees, not great at communication when unknown changes arise, high priced, final price not what the quoted price was which is irritating courtesy pick up and drop off was awesome changes arise, high priced, final price not what the quoted price was which is irritating courtesy pick up and drop off was awesome More

Friendly and knowledgeable staff. Fast service! Takes excellent care of you and your vehicle. Thanks!! Fast service! Takes excellent care of you and your vehicle. Thanks!! More

The staff is very friendly and efficient. They make sure that they understand your concerns with your vehicle and keep you informed of their finding and repair progress. They review the veh They make sure that they understand your concerns with your vehicle and keep you informed of their finding and repair progress. They review the vehicle inspection report and recommendation for additional services if there are any as well as the overall condition of the vehicle. More

The mobile service feature was very convenient and the mechanic was polite, helpful, and professional. mechanic was polite, helpful, and professional. More

Phone lines were down for a while so I had to submit a call request to the service department on their website. The SALES department called me twice in two days trying to sell me a car. Ridiculous. I just call request to the service department on their website. The SALES department called me twice in two days trying to sell me a car. Ridiculous. I just wanted an update on when a repair would be done on my car More

I felt very welcome in this dealerships friendly atmosphere. Lucas wood was a thoughtful salesman who fought for my wants and needs. I never expected to get a brand new ford, but gallery ford made i atmosphere. Lucas wood was a thoughtful salesman who fought for my wants and needs. I never expected to get a brand new ford, but gallery ford made it happen. More

Had t a good experience at this dealership everything went fine no problems going back on Monday went fine no problems going back on Monday More