Galles Chevrolet

Staff was exceptional My experience with Christina at Galles Chevrolet was a breath of fresh air. Christina was able to establish the right connection with the right sales My experience with Christina at Galles Chevrolet was a breath of fresh air. Christina was able to establish the right connection with the right sales person for me. I am 62, I've lost count of how many vehicles purchased and financed the last 38 years. Galles is blessed to have this professional person on their team. Christina is a valuable asset to Galles Chevrolet in Albuquerque, Honesty is important to me. This young lady has high morals. Hopefully Galles can see the value in her knowledge and professionalism. Kind Regards Pete Lopez More

Very nice experience My wife and I had a very nice experience at Galle's Chevy in Albuquerque. Christine Lanham is the most friendliest person we have ever met at a dealer My wife and I had a very nice experience at Galle's Chevy in Albuquerque. Christine Lanham is the most friendliest person we have ever met at a dealership. She was patient and supportive. Gene Kelly Salazar was equally as patient and was very informed on the truck we were looking to purchase. He took his time in answering all our questions and did not act like any salesman we have ever dealt with. It was truly a good experience. Both Christine and Gene were true professionals that's Galle's should take pride in. Satisfied customer. Dave More

A Quick, Easy and Super Friendly Services! I went in about 1 week ago with an idea of what I wanted to purchase. I was nervous because I have never purchased a Chevy and this was my first time. I went in about 1 week ago with an idea of what I wanted to purchase. I was nervous because I have never purchased a Chevy and this was my first time. Let me tell you that the experience was AMAZING! I first started online and worked with Christina with a simple appointment made of there website. She was able to set me up with my sales representative, Victor Peralta, and man what a great visit. Both of them very friendly and open to listening on why I wanted to trade and what I wanted to get and why. I was super happy with test driving the two trucks I liked and of those two, drove off with my new 2016 Silverado! I recommend anybody to go here and experience a car purchase with Galles! I will be referring all my friends and family to these guys! Thank You Chirstina and Victor! More

Fantastic customer service, easy purchase and fair price. Great experience at Gallas Chevrolet! Tim Harris and Felicia Ulibari made us feel like we were the only ones purchasing a car today. We had plans t Great experience at Gallas Chevrolet! Tim Harris and Felicia Ulibari made us feel like we were the only ones purchasing a car today. We had plans to go see other Chevy dealers and other makes in the same category but Tim and Felicia gave us an offer we could not refuse. We will definitely send friends and family to Tim and Felicia. More

Great Car Buying Experience This was a very pleasant car buying experience. Our first point of contact was Christina Lanham, Internet Manager. She was very courteous and profess This was a very pleasant car buying experience. Our first point of contact was Christina Lanham, Internet Manager. She was very courteous and professional and promptly referred us to a sales consultant, Kris McCamey. Kris afforded much time and effort to finding us exactly the vehicle we wanted. With the help of the sales manager, Darren Russell, he was able to accomplish a dealer trade for our vehicle, which was exactly what we wanted in every aspect. We highly recommend this dealership and specifically the individuals mentioned in this review. More

One word Awesome This has been the best experience in buying a car I've ever had. From the moment I walked in and met Christina she took very good care of me then intr This has been the best experience in buying a car I've ever had. From the moment I walked in and met Christina she took very good care of me then introduced me to Shaun my salesman and he took very good care of me and was very professional and was very pleasant to work with. Then Codi did the final signing all the paper work telling about all the options I could purchase. I only purchased GAP. She is excellent at her job. From start to finish 2 1/2 hours. Afterwards Shaun showed me all about my new Camaro!! More

I received excellent help from Leonard Garcia I needed a repair on my Tahoe and Leonard Garcia was very very helpful in getting the job well done and fast. Thank you Galles. Bruce I needed a repair on my Tahoe and Leonard Garcia was very very helpful in getting the job well done and fast. Thank you Galles. Bruce More

Excellent Customer Service I was a first time buyer when I purchased my vehicle from Galles Chevrelot and it's one of the best choices I have made. As soon as you drive up you a I was a first time buyer when I purchased my vehicle from Galles Chevrelot and it's one of the best choices I have made. As soon as you drive up you are greeted by friendly people and people that will go above and beyond to get you what you want and need. My salesperson was Shawn and he is very friendly, he helped me understand everything I had questions on. It was an amazing experience and I would definitely recommend my family and friends to Galles Chevrolet and have them ask for Shawn because not only is he a great as a salesperson but he's honest with you and goes above and beyond! More

Don't waste your time going, do your research first!!! I was looking for a small car and looked on a few websites here in town. I was looking for a new economical car that was good on gas. I ended up getti I was looking for a small car and looked on a few websites here in town. I was looking for a new economical car that was good on gas. I ended up getting calls from Chevrolet dealerships around town asking me about my car shopping. They all have nothing nice to say about each other by the way. I got a few calls from Galles. They were persistent and borderline harassing. They called me, texted and emailed me everyday. They were nice at first, I spoke with a lady, her name was Leesha. I asked her a few questions on the Cruze. Then she asked when I can come in to see the car, then told me about a sales event and how they are different than any other dealership. I don't remember telling her I was going to come in, but I did have intentions to stop by in the following days. I get another call from a saleswomen named Jessica. SHE WAS RUDE!!! Demanded to know where I was, how far I am and when I should be there. The experience reminded me of a telemarketer or bill collector constantly call me. After I told her I was going to be come in for the weekend, she became bearable. I asked her about some sales specials for the cruze. She gave me the wrong rebates and flat out lied just to get me in the store!!! HOW LOW CAN YOU GET TO LIE JUST SO PEOPLE CAN WALK AROUND YOUR LOT??? The sales men seemed lost in there own world walking around talking with each other. I never got to meet any of the two ladies I spoke with, it turns out, they aren't salesmen and just call center reps! Their sole-purpose was to get me in the door. SAVE YOURSELF TIME AND ENERGY!!! I ended up buying a Cruze, but from Reliable. More

Terrible I am writing this review to assist other customers and hopefully preventing them from such a tedious and frustrating experience. First of all, this is I am writing this review to assist other customers and hopefully preventing them from such a tedious and frustrating experience. First of all, this is my second experience with GALLES. Approximately 2 years ago I contacted GALLES Chevrolet online and scheduled an appointment to test drive a 2014 Chevrolet Silverado 4x4 LTZ Crew cab pickup. Later after a 45 minute wait, I was met by a young man, cannot remember his name, and was allowed to take the vehicle for a test drive. I liked the vehicle and was interested in purchasing it and informed the young man. The young man condescendingly said "you know the vehicle is $50,000?" And I informed him that I was aware of that and was financially equipped to proceed with the purchase. I filled out paperwork and he asked that I send him the VIN and pics of my trade in to help assist with moving forward with the purchase. I sent him the VIN and pics of the vehicle as soon as I returned to my home. After several attempts to get feedback or a returned call from the young man, I decided to move on to a dealership who wanted my business. Within the next few weeks, I showed up to Reliable Chevrolet and purchased a beautiful new 2014 Chevy Silverado 4x4 ltz crew cab pickup within 4 hours of arriving without an appointment. The staff was friendly and the financial manager was very accommodating. I later received a call from Mrs. Galles who called as a courtesy to check on my service. I informed her of my unfortunate experience with her business and she was very apologetic and asked that I consider her dealership in the future. On September 9th, I decided to give Galles Chevrolet another chance, as I needed to get the parking sensor looked at for service and was interested in purchasing a new vehicle for my wife. I scheduled an appointment online as I live 180 miles from Albuquerque and received a call back advising that they could not accommodate the time I had requested and was told that I could take my vehicle in earlier. I had plans to attend a business meeting and asked if I could receive a shuttle ride or a loaner car so that I could drop my vehicle off then attend my meeting. I was told promptly that they do not offer courtesy rides nor do the have loaner vehicles. If I wanted to take my vehicle I had to make other arrangements or reschedule. That should have been my first clue that customer service continues to be subpar at Galles Chevrolet. Upon my arrival I was greeted by Leonard Garcia who sat in my vehicle and rudely said "you know your warranty expired after 36000 miles." I advised him that I had purchased an extended bumper to bumper warranty. He then said with a smirk, " it costs "$108 to run the diagnostics and if the warranty doesn't cover it you have to pay it." Again I smiled and said yes, I understand that I am responsible for payment if my warranty doesn't cover the cost. I then noticed a gooseneck hitch I was considering purchasing and asked for a price. I was dismissed and asked a second person. He said "I think it's about $700 or $900 then walked away. I left my vehicle and received a call that the part needed, had to be ordered from Denver and would be in the next day. I reminded him that I was from out of town and said that I needed to pick up my vehicle until they could get the part tomorrow. He said that the sensor module was under the seat and the seat was removed and they had to keep it until the next day. Again no accommodations for shuttle or rental car. He said the vehicle would be ready by the next day at 2pm. I returned to pick up my vehicle the next day at 330pm and the vehicle was not ready. Leonard was not in so I was directed to Christopher Ortega. He informed me that the new part did not correct the problem and it was in fact a sensor that was malfunctioning. They could not replace it without the warranty representatives authorization and once it is approved, it would take time to complete. He could not give me an estimated time of completion. I am beyond frustrated by this point and received no consolation for my troubles. I finally picked up my vehicle at 530pm and received no acknowledgement of my inconvenience and frustration other than a bill for $100. I do not usually complain or waste time completing a review, but I thought it was important for others considering using Galles for business" I feel concern for others who cannot express their discontent for the poor service and unprofessional staff like our children, grandparents and grandchildren. It is important that they don't get exploited. I hope the owners take a long hard look at customer service and understand how much business they have probably lost to dealerships who truly care! All the commercials and bulletin boards are futile when the service is so bad! More