Galpin Honda

I cannot say enough about the service at Galpin Honda. If I could give all tens, I would. My car shopping experience started when my 1998 Honda Civic needed so many expensive repairs, I just couldn't j If I could give all tens, I would. My car shopping experience started when my 1998 Honda Civic needed so many expensive repairs, I just couldn't justify keeping it. It would have cost me just as much to fix it as it would to buy a new car. For me, this cast doom over my life. I LOVED my car!!! And, I was soooooo sad to have to give it up!!! I still am. :( I was absolutely not prepared to have to buy a new car this year. I had hoped to wait another 50,000 miles with my old car. I'll never know what went wrong with my '98, as I was the 5th owner of that car. I dreaded the car buying process, but felt there was no better place to start than where I was happy in the first place. With Honda. I chose Galpin because all the company vehicles at work are bought and serviced there. The day I got the call about the repairs needed on my '98 (which was in pieces at Galpin), I asked Angela Mancini (service supervisor) to get me an estimated trade-in value. After work that day (Friday), I test drove... 1)a brand new Civic- I didn't like initially 2)a brand new Accord- which I felt was too big of a car for me. 3)a 4 year old Accord- was not an ideal choice, but would be a smaller monthly payment. and spent a couple hours negotiating with Dennis Tae (Sales...or GEM Specialist is his official title) and Janet Colbalt (Dennis' Manager, who I believe specializes in return customers). They were extremely patient with me as I explained my predicament with my '98, my strained finances and the fact that the nature of my job requires me to be laid off 2-4 months per year. I was firm with them that no matter what, I wouldn't buy anything unless I could afford it on unemployment. We ran through a number of scenarios...and many of them more than once I'm sure. None of them felt right. The focus was on buying an Accord because of the great deals Honda was having on them. I just couldn't get over the hugeness, so I told them I needed to think about it over the weekend. I also needed to test drive cars from other brands so I knew why I would ultimately say 'yes' to a Honda once again. We all exchanged contact info and parted ways. Upon doing so, I never felt like they were pressuring me. And I didn't feel like they were irritated with me for taking up so much of their time. I had their undivided attention and they assured me they understood why I had the concerns I had. I carried their compassion with me all weekend. Let me add here that both Dennis and Janet had a good sense of humor...or at least they seemed to get mine. :) As stressful as this whole process can be, they were great at seeing humor in the reality I was about to experience. Our conversation was serious, but light. It was 107 degrees here in Los Angeles on Saturday. My boyfriend and I drove around in his car (with no A/C!!!) testing all the options. I drove 6 more cars across 4 other brands. I text Dennis Tae, who gave me permission to call or text him whenever I needed to. I chatted with him about my findings and he gave feedback to help me compare a Honda with a competitors car that I liked, but wasn't 100% on board with. By the end of Saturday, I was still on the fence. Sunday morning, I decided I needed to go to a different Honda location and test a Civic again. I felt that the reason I didn't initially like it was because I test drove it right after an Accord...which is a completely different kind of car. I liked the size of the Civic so I needed to stay within that range. Plain and simple. The Accord was out. So...Off to the Honda location near me I went. Turns out I was right. Driving the Civic and comparing it to all the other Civic wanna-be cars out there put everything into perspective. I schedule a meeting with Dennis, via text, for Monday. On Monday, Dennis and Janet Colbalt, asked me right off the bat why I came back to Honda. I explained to them my Civic vs. Civic-like cars comparison. I requested to test drive the Civic I wanted to buy...not just any Civic off the lot. They understood completely and assured me that they would rather have me drive MY car to make sure I was completely happy. Dennis even sat in the car with me and explained what every button was for. :) Now I just needed it for the right price. The negotiation process was way easier than I had prepped for. They took into consideration all my concerns from Friday. They didn't miss a step anywhere. They immediately came out with a price that was basically the highest I was willing to pay. I tried going lower, but instead stayed with their price with an accessory thrown in for a fraction of it's original cost. And, on top of all this, Honda was giving me $1000 trade-in value for my '98! I've heard this is rare! That meant I didn't need a down payment...which was PERFECT! I don't have enough money for that anyway! I'm sooo sooo happy that they were able to finagle a way for me to lease an affordable car! With negotiations over, Dennis and Janet explained all the terms of the lease and answered every question I had. I never felt like they were xxxxxxxx or like they were hiding anything. I'm a numbers person, so I calculated everything as they spoke...they waited patiently and explained taxes, fees, payments, and percentages as I needed them too. From them...I was passed along to David Godina (Finance)who had me sign all the paperwork. David was thorough with all his explanations. He even drew charts depicting GAP insurance and diagrams showing what was included in the different maintenance packages. And, when it came down to choosing one of those packages, even he was able to make an option affordable for me. I got an awesome deal and tons of peace-of-mind. I walked outta there feeling like a proud Honda owner...not like I made a huge mistake. I am so grateful for such awesome service. And, now my boyfriends plans to start at Galpin Honda when his car finally dies. I recommend them 200%. ********** More

This dealership was very helpful in assisting me with picking out a new car. They made the process very simple for me and it was much quicker than I had expected. Everyone at this dealership had great cu picking out a new car. They made the process very simple for me and it was much quicker than I had expected. Everyone at this dealership had great customer service and they were all extremely helpful. They made buying a car a very easy and quick process. More

Great experience! Alexander was extremely helpful and friendly. The dealership also provided us with lunch. Best dealership I've been to and best car salesman I've seen. He is honest and genuine. Thank y friendly. The dealership also provided us with lunch. Best dealership I've been to and best car salesman I've seen. He is honest and genuine. Thank you! More

As soon as I walked into the dealer, I was given a warm welcome. Salesperson, Luis Aguirre immediately assisted me. He was very friendly and he gave me the confidence I needed to ask all the questions I ha welcome. Salesperson, Luis Aguirre immediately assisted me. He was very friendly and he gave me the confidence I needed to ask all the questions I had about buying a new car. I had questions about how buying a new car or leasing a car would benefit me, I had questions about how these new cars will save me money on gas, etc. He answered them all and explained them so well and in detail. Considering my credit and my position in the workfield, I needed to get a car for lease. Luis did everything possible to get me the right price that I was looking for. They have an outstanding customer service! More

I cannot say enough about Galpin Honda in Mission Hills. This is my second purchase at Galpin Honda this year. I was interested in buying either a Civic or an Accord but I was not sure. Dennis Tae was my This is my second purchase at Galpin Honda this year. I was interested in buying either a Civic or an Accord but I was not sure. Dennis Tae was my salesman and what a salesman, he is very knowledgeable about the cars he is selling. He helped me select a vehicle to suit my needs. He patiently explained all the features on both cars and I drove both cars. During the test drive, he answered more questions but in the end I liked the Accord coupe which I bought. I highly recommend Dennis Tae and the Galpin Honda team if you are in the market for a new car. More

I walked into Galpin Honda to get my friend's car serviced and saw their Labor Day special. Met with Walied to check out the used cars they had and fell for a 2010 Honda Civic. Took it out for a spin serviced and saw their Labor Day special. Met with Walied to check out the used cars they had and fell for a 2010 Honda Civic. Took it out for a spin and found the car to be in excellent condition. Came back the next day, bargained over the price and bought it for a really great price. Have had the car for nearly 2 weeks now and its been running real smooth. Really happy with the dealership and especially with Walied who helped me get a great deal on this car. Hope to come back for my next car. Moiz More

Buying a car through a dealership has always been a dreaded part of my life. I have always procrastinated going, Each & Every Time, till it was the last minute, &/or, I had no other choices… But all dreaded part of my life. I have always procrastinated going, Each & Every Time, till it was the last minute, &/or, I had no other choices… But all that has changed because this time I got very lucky when meeting Chris Sandoval at Galpin Honda. He treated me without pressure, without blindness of myself, & without the selfish desire for only a sale. He let me easily take my time in looking, gave me time to ask questions, & abled me to go home and decide freely, on making my purchase of a NEW CAR for the first time of my life. (I’m 56, by the way) I came back without any doubt or fear, & finalize getting a car with all my personal desires and needs. With Chris having his hands full with customers ahead of me, Chris had Matt Jones help me out and continue with all needed procedures. Matt started up where Chris left off, with the same care and concerns, making everything continue with ease. (Just so you know…Chris did keep checking in and was helping out, throughout the whole procedure also...) In the end, I drove away without any doubts, in my First New Car, Happy, I made the choice to go to Galpin Honda… AND, I finally can set my fears aside and walk into this dealership without any hesitations in the future…!!! More

I contacted them through the Internet for a quote. They responded right away, and helped my daughter get approved for the Honda new graduate program. They were very nice and helpful. responded right away, and helped my daughter get approved for the Honda new graduate program. They were very nice and helpful. More

My husband and I give the dealership and Brooklyn a 5 and still feel brand the others deserve a higher rating. He was very friendly, welcomimg helpful, considerate and humorous. He made our process smooth a still feel brand the others deserve a higher rating. He was very friendly, welcomimg helpful, considerate and humorous. He made our process smooth and easy. We will defiantly be back ! More

Working with Junior Morales and the rest of the staff at Galpin Mission Hills was a positive experience from the first call I made right through the purchase of the vehicle. Junior was friendly, helpful an Galpin Mission Hills was a positive experience from the first call I made right through the purchase of the vehicle. Junior was friendly, helpful and efficient. He was not pushy or overbearing. Sam was thourough with the paperwork and the nice man who showed me the car details before we left, Glenn, was very helpful and pleasant. I had a problem with my key the next day and it was delt with promptly and courteously. This group has a fine way of doing business and I would happily go there again. More