Galpin Volkswagen

Heaven Pinontoan and Albert were a great at helping me purchase my first car/Jetta. Couldn’t thank them and the Volkswagen team enough.thank you purchase my first car/Jetta. Couldn’t thank them and the Volkswagen team enough.thank you More

Heaven has been taking care of our lease for the last 6 years. She works hard to give us the best deals in the market. years. She works hard to give us the best deals in the market. More

If I could give them a 0 start rating I would. The absolute worst customer service I have ever experienced. Took my car in for servicing and Aaron from the start did not address my concerns. He is the absolute worst customer service I have ever experienced. Took my car in for servicing and Aaron from the start did not address my concerns. He is the most incompetent, unprofessional advisor I have ever dealt with and looking at some of these reviews I see I'm not the only one who has experienced this. Their manager William and another rep made a very pitiful attempt to rectify the situation. I emailed them and returned their one phone call and have not heard from them since. COMPLETE GARBAGE. The service there was so BAD there, that the very next day after I retrieved my car I went and bought a new vehicle at Cerritos Infiniti. The customer service there was awesome and Joe the manager was the ultimate professional. Best car buying experience of my life and I have recommended friends and family to them since. If you are satisfied with CRAPPY CUSTOMER SERVICE AND PEOPLE WHO TREAT YOU AS JUST ANOTHER NUMBER PLEASE GO TO GALPIN VW. Otherwise if you value customer customer service and enjoy hassle free dealer experiences -Cerritos Infiniti is where it's at . More

Heaven is awesome I highly recommend her to friends and family. She is the best customer service is exceptional. I have never met anyone like her. You rock lady! family. She is the best customer service is exceptional. I have never met anyone like her. You rock lady! More

Haven is wonderful and thanks to her we are doing business with Galpin without her and the staff here they are doing their best job to help us business with Galpin without her and the staff here they are doing their best job to help us More

Heaven was so helpful in helping me get my first car and helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. helping me drive off with a great deal! Thank you so much for all your help and making this process less frightening. More

Heaven is one of best salespersons I have the privilege to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. to meet. She is professional, amiable and easy to talk to. She smiles all the time, that makes a lot of difference. Keep it up, Heaven💕. More

My sales representative at Galpin Volkswagen, Heaven Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease op Pinontoan, did a great job helping me get a new jetta. From start to finish she took care of allmy concerns and I felt confident signing the lease option she presented. She answered all my questions and went over my expectation.Finance Raffi Donoyan worked on keeping it affordable and explained all terms of my lease. I appreciate thier assistance and the Galpin VW dealership's work. More

It was a very good experience to be helped by Heaven, she is very friendly and professional. I'm defenetely coming back with her. Thank You is very friendly and professional. I'm defenetely coming back with her. Thank You More

EXCELLENT and OUTSTANDING service provided by Heaven! I will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire will bring ALL my business to her. She is knowledgeable, professional and trustworthy. I am overjoyed with my brand new 2020 Jetta Lease. The entire experience from the initial phone call to the driving off was superb. I will recommend all my family and friends to her because I am confident she will take care of them. She brings extreme value to Galpin Volkswagen! More