
Ganley Buick GMC
Cleveland, OH
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Made appointment a week ago to have moonroof shade repaired. Was told that they had the part(s) to fix the problem. Decided to also have the oil changed and tires rotated while the car was in[why not repaired. Was told that they had the part(s) to fix the problem. Decided to also have the oil changed and tires rotated while the car was in[why not save a trip?]. After waiting for the work to be done, I was told that the repair couldn't be done, as the part needed to be ordered. If they knew I was coming for a repair that they said they had the part(s) for, why wouldn't they set it aside for the repair? Why wouldn't they notify me that they used the part(s) for someone else and not waste my time and reschedule? More
Was a pleasant experience, of course no "dealing" on used car prices but transaction was easy and painless. I really liked our sales rep, Kevin. Not pushy, very laid back and easy going, seemed honest! used car prices but transaction was easy and painless. I really liked our sales rep, Kevin. Not pushy, very laid back and easy going, seemed honest! Other sales reps could use some lessons from Kevin. More
All service performed in a professional, courteous & timely manner. We have dealt with this dealership for many years & with the service provided we intend to stay for many more. timely manner. We have dealt with this dealership for many years & with the service provided we intend to stay for many more. More
Liana was amazing! Incredibly helpful, answered all my questions, and really put me at ease with my purchase. Chad walked me through all the financing options and was i Incredibly helpful, answered all my questions, and really put me at ease with my purchase. Chad walked me through all the financing options and was incredibly helpful as well. More
The service manager, John, did a great job in explaining my problem and the system. This would help me in the future. Thank you and a job well done. He was very polite and addressed all of my issues. my problem and the system. This would help me in the future. Thank you and a job well done. He was very polite and addressed all of my issues. More
Quick and Easy. . Treated with Courtesy and Respect.. 1st time I survived an oil change with walking into the show room!!! 😂 . Treated with Courtesy and Respect.. 1st time I survived an oil change with walking into the show room!!! 😂 More
Reviewed tire rotation with write up person, rear tires cross to front like it’s shown in 2020 Terrain book, page 328.I left book open to this page on passenger side for mechanic to also see. Rotation was cross to front like it’s shown in 2020 Terrain book, page 328.I left book open to this page on passenger side for mechanic to also see. Rotation was done front to back driver side, same thing drivers side.Not as I requested! More
Paul from the collision/body shop took over 3 hours to provide a detailed estimate of all damages to my car. He was awesome and was very honest with me which I appreciated. provide a detailed estimate of all damages to my car. He was awesome and was very honest with me which I appreciated. More