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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

Overview
Employees
Reviews
Vehicles
4.9
6,115 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2025 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 6,115 reviews

February 01, 2012

I went to several car dealers and I knew this was the place I wanted to do business with the moment Joe took me for a test drive. He was genuinely friendly and down to earth. He did not hesitate to infor More

by BluGruve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Dowling
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Feb 01, 2012 -

Garavel Chrysler Jeep Dodge Ram responded

Thank you for your comments. Joe is relatively new with us and has already proven to be an asset.

January 23, 2012

Needed a service on short notice and had to wait. Keith and Ramon squeezed me in and got me out in about an hour, so that I could get to work. Great service. More

by TomDolan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Pinon & Keith Zaremski., Keith Zarembski
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Jan 28, 2012 -

Garavel Chrysler Jeep Dodge Ram responded

Thank you for your positive comments. We try to accommodate all customers as much as possible and recoqnize how important their cars are to them.

January 17, 2012

My Jeep was not ready to be picked up when promised it would be. And they told me what the cost would be for the service, and it came in much higher than the quote. Disappointed overall, especially beca More

by NinaBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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Jan 17, 2012 -

Garavel Chrysler Jeep Dodge Ram responded

NinaBC, Thank you for taking the time to contact us. I would like to discuss your experience with you and try to rectify it if possible. I also want to find out out where our communication with you failed so that I can correct our process. Please email me at mikec@gtnauto.com or call me at (203)845-8040 at your convenience. Thank you, Mike Carazza General Manager Georgetown Chrysler Jeep Dodge Ram

Jan 17, 2012 -

NinaBC responded

Hi Mike- My Jeep was promised to be ready by 12noon. They also said they'd call me on my cell phone when it was ready. At 12noon, I called service dept. They said they were backed up and needed another 45 minutes for my Jeep. This is not helpful for someone like me with 2 babies/toddlers and childcare. Also, the quote I was given for the 15K service was lower than what the actual bill came out to be. Thank you for your time.

Jan 17, 2012 -

Garavel Chrysler Jeep Dodge Ram responded

Hi Nina- Thank you for getting back to me. Since we promised that your Jeep would be ready for you by 12 noon we should have made sure that was the case. At the very least we should have called you before your scheduled pick up time to advise you of any issue that would cause a delay (especially with you trying to juggle 2 toddlers and daycare!)I can only apologize for the inconvenience and assure you that I will meet with our service team to find out what happened. We try to be very sensitive to our customer's needs and unfortunately failed in your case. As to the actual bill, I would like to find out why there was a difference between our original quote and the amount you paid, but I need a little more information about you to access our records. Please forward you full name so I can follow up for you. Thanks, Mike

Jan 23, 2012 -

Garavel Chrysler Jeep Dodge Ram responded

We apologized to this customer and assured her it would not happen again. We try to be very sensitive to our customer's needs and respectful of their schedules but obviously failed in this case. We also tried to find out what happened with the customer's bill and why there was a discrepancy between the original quote and the final amount. Unfortunately, without more information from the customer we have not been able to trace the transaction. This is not common practice for us and we would like to know where our process failed.

August 11, 2011

Went in after my initial phone call to check on financing for a jeep wrangler. I ended up being told that my car as a trade was not worth what I had originally been told and the sticker of the wrangler was More

by Routesilverado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales person
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Dec 29, 2011 -

Garavel Chrysler Jeep Dodge Ram responded

I wanted to apologize to this customer for his being inconvenienced. Every potential car purchase has several different facets and vehicle appraising is certainly not an exact science. This dealership is under new management and we are very aggressive with both our prices and our trade-in values. We should have done much more to retain this customer.

September 28, 2007

Dropped off a 2001 JGC for what should have been minor repairs i.e., left turn signal malfunctioning, rear hatch lock motor making sounds, and passanger side window motor broken. The car came back with t More

by mrtriath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
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