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Garber Automotive Porsche Audi

Rochester, NY

4.9
754 Reviews

3955 West Henrietta Road

Rochester, NY

14623

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754 Reviews of Garber Automotive Porsche Audi

August 05, 2023

Very disorganized. Don’t follow through with promises made. Still waiting for a part that was promised to be shipped to be the next day. It’s been three weeks. No phone More

by DR.LANDI1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul!
Aug 07, 2023 -

Garber Automotive Porsche Audi responded

DR.LANDI1963, I'm really sorry to read about your experience. It's important for us here at Audi Rochester, NY to keep our promises and provide timely service, so it's disappointing that we've fallen short in this case. I'd like the opportunity to help resolve this issue regarding the part you're waiting on - please reach out directly, as I am unable to locate your contact information in our system. Thank you, Todd Trask Service Manager Audi Rochester, NY (585) 334-1600 TTrask@GarberROC.com.

August 04, 2023

Excellent vehicle and customer service. Solid recommendation on the tires suggested for vehicle replacement. Cost clearly explained and invoiced. More

by Jwallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 04, 2023 -

Garber Automotive Porsche Audi responded

Jwallen, we're glad to know you had a great experience with us at Porsche Audi Rochester. Thanks for the positive feedback on our vehicle selection and customer service!

August 04, 2023

The service staff make it an enjoyable experience, as much as you can when getting your car serviced. They are genuinely nice people and treat the customer well. I have absolutely no issues with Audi s More

by JBHOOVER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burke
Aug 07, 2023 -

Garber Automotive Porsche Audi responded

JBHOOVER26, it's great to know that our service staff at Porsche Audi Rochester made your visit enjoyable. We appreciate you taking the time to share this positive feedback!

August 03, 2023

Great people and great dealership I have always a great experience with this dealership I would recommend More

by STR1889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, scott
Aug 04, 2023 -

Garber Automotive Porsche Audi responded

We're so glad to know you've had consistently great experiences with us at Porsche Audi Rochester. Thanks for the recommendation and your continued support!

August 03, 2023

Superb service from intake/pickup with Svc. Mgr (Paul D'Aries) - the best manager in the 27 years that I have been servicing our Porsches, Audis and VWs! Things here are diagnosed correctly an More

by longhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul D'Aries
Aug 04, 2023 -

Garber Automotive Porsche Audi responded

We're delighted to know that you've had such a positive experience with Paul D'Aries at Porsche Audi Rochester. We pride ourselves on getting things right the first time! Thanks for your loyalty over the years and this great review!

August 02, 2023

Great service. Brought my car in for service was greeted immediately. Service tech sent me a video of all my work done. Check out was a breeze. Everyone was kind, k More

by EVTHOXIA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
Aug 03, 2023 -

Garber Automotive Porsche Audi responded

We're glad to know your service experience at Porsche Audi Rochester was smooth and informative. Our team always aims to provide top-notch assistance, so it's great that we hit the mark for you! Safe travels until next time!

August 02, 2023

Great attention to detail, friendly and conscious staff. Always making the experience quick and easy More

by bdubg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dean
Aug 03, 2023 -

Garber Automotive Porsche Audi responded

Here at Porsche Audi Rochester, we are always thankful for positive feedback from our customers. Thank you, bdubg5!

August 02, 2023

Provided the service I needed and updated me on all progress. I appreciate their dedication to my vehicle. More

by RANDY.GIATTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 03, 2023 -

Garber Automotive Porsche Audi responded

Randy, we're glad to know you appreciated the updates and dedication from our team at Porsche Audi Rochester. Thanks for sharing your experience!

August 01, 2023

Great experience! Was provided a loaner car for an extended period of time as the car had a difficult to define problem. Was routinely informed by Paul (service adviso More

by JASON_GARRINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul D’Aries
Aug 02, 2023 -

Garber Automotive Porsche Audi responded

Jason, we're glad to know that Paul and our team at Porsche Audi Rochester were able to keep you updated throughout the process. Thanks for your patience and understanding!

August 01, 2023

Zach Burke and the team create a terrific experience and attend to your exact needs! More

by ADARDAGANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burke
Aug 02, 2023 -

Garber Automotive Porsche Audi responded

Adardaganis, we're delighted we could deliver an excellent experience! - Porsche Audi Rochester Team

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