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Garber Automotive Porsche Audi

Rochester, NY

4.9
754 Reviews
Call Dealership (585) 334-1600
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3955 West Henrietta Road

Rochester, NY

14623

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754 Reviews of Garber Automotive Porsche Audi

June 25, 2023

It is clean and the staff work efficiently. The staff is helpful, friendly and knowledgeable. More

by MB2949
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack, Dave, Jackson
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

It’s our top priority to make the car-buying process easy by providing our guests with knowledgeable and helpful service, so we’re thrilled to learn this was your experience while working with our team. Thank you so much from all of us here at Porsche Audi Rochester, we wish you all the best on your travels!

June 25, 2023

Outstanding Audi Service Department! Treated very well by everyone I dealt with! Kept up to speed on repairs and estimated cost. More

by JBOB305
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul Palmer, Zach Burke
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

We're so happy to hear that you had an outstanding experience with our Audi Service Department! Our team is dedicated to providing excellent service and keeping you informed throughout the repair process. Thank you for choosing Porsche Audi Rochester, and we look forward to assisting you in the future!

June 25, 2023

Recommendations made regarding need for new tires and rear brakes. Suggested a loaner so we wouldn't have wait 2-3 hours more. Reviewed documents with Dan regarding buying the car off a lease. Easy. More

by KBJOSLYN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach; Dan B.
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Thank you for taking the time to leave us a review! We're glad that we could provide you with recommendations on tires and brakes, as well as assist you with buying the car off a lease. If there's anything else we can do for you in the future, please don't hesitate to reach out. Drive safely! - The Porsche Audi Rochester Team

June 24, 2023

Excellent Service, Great Communication, and Fair Pricing. Not to mention the facilities are very nice and if you schedule with enough advanced notice, you can usually request a Loaner Vehicle! :-) More

by BPARKER3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
ZACH B
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

We're so glad to hear that you had an excellent experience with our service! Thank you for sharing your positive feedback, and we appreciate your support. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great day! - The Porsche Audi Rochester Team

June 24, 2023

Great service and advise from Zack. Onlly issue is price goog follow up. And feedback More

by AWILT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Jun 26, 2023 -

Garber Automotive Porsche Audi responded

We appreciate you choosing Porsche Audi Rochester and for sharing this feedback with us! We strive to deliver top-notch service every time and we appreciate your honest feedback on areas where we could improve. We look forward to working with you again in the future. Safe travels!

June 23, 2023

Garber was great! Wonderful service and excellent repairs were made. Kenneth was clear and helpful every step of the way. More

by STEPHENK1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kenneth Biemiller
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

Thanks for the kind words, Stephen! We're glad to hear that you had a wonderful experience with Garber and Kenneth. If you ever need any more assistance, feel free to reach out. Have a great day! - The Porsche Audi Rochester Team

June 23, 2023

Whenever I need to have routine service, the department is very accommodating and communicates in a very timely manner. Love the Etron, love the service. More

by SVINCENT2
Recommend Dealer
Yes
Employees Worked With
Zachary
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

We appreciate your kind words about our service department, SVINCENT2! It's great to hear that you had a positive experience with our team and enjoyed the E-tron. Thank you for choosing Porsche Audi Rochester!

June 23, 2023

Great service, friendly people. Surprised me with a loaner for my last service. The technician sent me a video of my car and the work that was done. The car was ready when promised More

by GMAURO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul D’Ares
Report | Print
Jul 12, 2023 -

Garber Automotive Porsche Audi responded

We're so glad to hear that you had a great experience with our service team at Porsche Audi Rochester! Thank you for your kind words and for choosing us for your car's maintenance needs. Drive safely, and we hope to see you again in the future!

June 23, 2023

Dealer was not able to address my safety concern with my new Audi. Not sure how I will get it fixed. More

by EDWARDDHILTON
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jun 27, 2023 -

Garber Automotive Porsche Audi responded

Dear Edward, Thank you for taking the time to share your experience with us. We understand your frustration with the inability to reprogram your vehicle's engine auto stop-start feature. We apologize for any inconvenience this may have caused. We strive to provide the best possible service to our customers. However, there are certain limitations to what we can offer in terms of vehicle modifications. Our technicians are highly skilled and trained to handle a wide range of services, but unfortunately, reprogramming the engine auto stop-start feature is not something we’re able to perform at this time. We understand that this may not be the answer you were hoping for, but please know that we are doing everything in our power to provide the best possible service to our customers. We appreciate your understanding in this matter. Thank you for choosing Audi Rochester for your automotive needs. If you have any further questions or concerns, please do not hesitate to reach out to me. Sincerely, Todd Trask Service Manager

June 23, 2023

Work was done on time and as promised. Unexpected findings were not able to be addressed since they never responded to calls or texts More

by CATHERINEHUMPHREY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 26, 2023 -

Garber Automotive Porsche Audi responded

Hi Catherine! We appreciate your feedback and are sorry to hear that there were some communication issues. We value your business and would love the opportunity to make things right. Please reach out to us at your convenience so we can resolve any outstanding concerns. Thank you! - The Porsche Audi Rochester Team

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