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Garber Honda

Rochester, NY

4.8
2,306 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 581 service reviews

October 04, 2025

Had my CRV in for service on 10/1 had a great experience. . Service advisor upfront and honest. All work completed like professionals More

by revjimellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Neiman
Oct 06, 2025 -

Garber Honda responded

We're glad you had a positive service experience, and our team was transparent and professional. Thank you for choosing Garber Honda! We look forward to serving you again!

April 07, 2025

Jill Whitmire was awesome! . Professional and knowledgeable. Kept me informed along the way. Excellent Advisor. More

by jz1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Whitmire
Apr 07, 2025 -

Garber Honda responded

We're delighted to hear that Jill provided such professional and knowledgeable service at Garber Honda! Keeping you informed is a top priority for us. Thank you for the wonderful feedback!

December 01, 2024

The service and hospitality is absolutely fantastic the staff is very professional not pushy at all and very accommodating we had a wonderful experience and would recommend Everyone to come. Kevin Parker More

by TUFAN3197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Dec 02, 2024 -

Garber Honda responded

Thank you for sharing your wonderful experience with us at Garber Honda! We're delighted to hear that Kevin Parker and the team made you feel appreciated and well taken care of. Your recommendation means a lot, and we look forward to serving you again in the future!

November 22, 2024

Garber honda is always reliable. They are very helpful. The service employees are very nice More

by BEVERLYS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 26, 2024 -

Garber Honda responded

All of us at Garber Honda want to say thank you for leaving this positive feedback, Beverly. Please let us know if there’s anything else we can help you with!

November 22, 2024

The staff was very professional and friendly. We appreciated the option of a Honda sedan, van, or SUV for a loaner car while ours was being serviced. More

by BROOKE_DAIGNEAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I do not remember their name.
Nov 22, 2024 -

Garber Honda responded

Thank you for sharing your experience with us! We're delighted to hear that our Garber Honda team provided professional and friendly service, along with a variety of loaner car options. We look forward to serving you again in the future!

November 21, 2024

The service person should know Honda details of all models . I had service done, told “ nothing was wrong” and when I asked for explanation none was given , felt like fool coming to Gerber Honda More

by POKOJ40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 22, 2024 -

Garber Honda responded

It's disappointing to hear that you didn't receive the detailed explanation you were looking for during your service visit. We strive to ensure our team is knowledgeable and communicative, so I apologize if we fell short in this instance. If you'd like further clarification or have any other concerns, please feel free to reach out at your convenience.

November 18, 2024

The dealership provided a nice loaner car. Staff was very professional. For Paris were made without any problems More

by JMKLEINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Andolsek
Nov 19, 2024 -

Garber Honda responded

We're glad to hear you had a smooth experience with our team at Garber Honda. Thank you for the positive feedback!

November 11, 2024

I have had the worst experience with Honda. I love my CRV but how I was spoken to from purchasing the SUV to now my SUV been having rattling noise that is consistent. I was told my SUV makes th More

by DARNELLEWILLIAMSGCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hari is very RUDE!!!!!!, Bob Dorsey
Nov 13, 2024 -

Garber Honda responded

Darnell, I'm sorry to hear about your frustrating experience with the rattling noise in your CRV. We want you to feel confident and satisfied with your vehicle, so let's work together on this issue and we'll do our best to assist you further.

November 11, 2024

Service was excellent in every way. I was informed all along the way and received outstanding quality of work. More

by HEATHER_COLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Roy
Nov 12, 2024 -

Garber Honda responded

We're delighted to hear that you received excellent service and quality work at Garber Honda! Keeping our customers informed is a top priority, so we're glad we could meet your expectations. Thank you for the wonderful feedback!

November 01, 2024

I feel I was treated in a voyeur manner n knowledge work service while I was there More

by ADKMEEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Nov 08, 2024 -

Garber Honda responded

Thanks for servicing with us and we hope to see you again soon. If there's any way we can make your experience better please let us know. You can contact our service manager at 585-334-0880

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