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Garber Honda - Service Center

4.5

28 Lifetime Service Reviews

3925 West Henrietta Road, Rochester, New York 14623

28 Reviews of Garber Honda - Service Center

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August 20, 2018

"Josh provides an excelent Service at Garber Honda"

- Golda1963

I've been a Customer at Garber Honda in Henrietta for more than 15 Years and through this time Josh Grant have been extremely helpful with the quick and quality services provided for my Honda 2004 and Honda 2004 Cars and myself. I'm very pleased to work with Person like Josh who is always friendly, promt and polite as well as very technically knowledgable. I wish Josh all the best in all aspects of his life and in his career.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joshua Grant
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Josh, Debbie
Aug 20, 2018 -

Garber Honda responded

Thank you for continuing to get your Honda vehicle(s) serviced at the Garber Honda service department. I am glad you enjoy working with Josh and we thank you for sharing that experience. Kevin I Parker, General Manager/Managing Partner

June 07, 2018

"Very pleased with quick service"

- wrwplan

Replaced battery after analysis of electric system. It was done at a reasonable price. Even with no appointment was done very quickly. Warren was extremely helpful.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Opipari
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 07, 2018 -

Garber Honda responded

Thank you for allowing Garber Honda the opportunity to help you out with the battery on your vehicle. I am glad it ended up being a quick repair visit, even with no previously scheduled appointment! Kevin I Parker, General Manager/Managing Partner

February 02, 2018

"Issue Resolved"

- jewels25

After an initial issue with my recently serviced Civic, the Service Department made it right in the end. The problem is fixed. Many thanks to the service department manager Todd Trask which helped me into this matter and also to the mechanic Dan Dalton who identified the problem and took corrective actions. A bit frustrating but apparently this is part of the life sometimes. Happy customer in the end. Weekend saved.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Trask
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 02, 2018 -

Garber Honda responded

Thank you for updating the experience you had at our Garber Honda Service Department. I am glad you were able to speak with our Service Manager and that our team worked together to help resolve any issues. Thank you again. Kevin I Parker, General Manager/Managing Partner

January 30, 2018

"The extra mile!"

- TrueNorth

I bought my Honda Fit at Garber in 2014 and since then have been impressed with the friendliness, courtesy, and "how-can-we-help-you?" attitude of the service department and sales staff. Just today, in the middle of a snowstorm, the rear wiper blade came off my car. I had no idea how to attach it, so I called and got a "Come on over; we'll fix it for you!" And they did -- two employees (Warren Stoutz and a technician whose name I never got) took about 3 minutes, and I left as a happy customer. I would gladly buy my next vehicle from Garber. Thank you!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 30, 2018 -

Garber Honda responded

Thank you for giving Garber Honda a call today to assist you and your vehicle. I am glad we got you in right away, fixed the issue and had you back on the road in no time. Thank you for trusting us to help you and thank you for sharing that with others. Kevin I Parker, General Manager/Managing Partner

January 30, 2018

"Great job as always"

- David

Warren is a great guy and is always very professional and courteous. I call with a tire problem, he made time to get me in and the problem was fixed. Been coming here for 25 years and truly is because of the great service team.

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Recommend Dealer
Yes
Employees Worked With
Jan 30, 2018 -

Garber Honda responded

Thank you for your loyalty towards our dealership and to your advisor Warren. We are glad you continue to enjoy the level of customer experience our dealership provides at each visit. Thank you for your continued business. Kevin I Parker, General Manager/Managing Partner

January 09, 2018

"GREAT TRANSACTION"

- Lttle Guy

I don't think anything could have been any smoother than this deal with PETE, no pressure, no false promises, just a great BUSINESS deal. This is my third vehicle bought at Garber and won't be my last, {god willing}

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pete MacCracken
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Deb Ferra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Soles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andy Paris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 10, 2018 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing your experience. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

October 12, 2017

"Used sales dept good but service not so much"

- Tom

Salesman was great and made sure all my issues on the used vehicle would be addressed and taken care of. The service dept was lacking in my opinion and will not take my vehicle back. One of the issues "fixed" was the vans blind spot monitoring system. Two new control boxes needed to be installed, but a couple days later on a 95degree day both boxes were hanging from the back of the van. They looked to be put up under the rear bumper with just double sided tape and not back in the original mounting position, because I'm sure it was the easier way. I brought this up to the sales guy I worked with to see if anyone would reach out to me and nothing. From a customer service standpoint a call back from a service manager would have went a long way to make it right and fix the issue. I ended up correcting the issue the correct way by putting it back in its designated mounting position.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rob D'Ettore
Oct 16, 2017 -

Garber Honda responded

I am sorry to hear about your recent experience from our service department after your vehicle purchase. We have let the service manager know of you experience and the issues experienced while here. Kevin I Parker, General Manager/Managing Partner

Nov 01, 2017 -

Tom responded

I still was waiting to see if someone would reach out to me via phone or email but nothing. All I got was a text from the salesman I worked with saying he was "glad I wrote the review and hope it sets a fire under his service managers xxx" but clearly it didn't. At this point its null but I'm glad I can check Garber off my list of places to shop for a car and hopefully influence friends/family/colleagues to do the same as well.

August 03, 2017

""Above and beyond""

- Murch

The day before I was to bring my 2009 CR-V in for routine service I received a call Rylea from Garber to see if I would like to have my car appraised. Said, "No thanks, would probably give my CR-V to my sister as her car was just deemed beyond any type of repair." I mentioned that I was thinking about leasing and had a few different brands to checkout. Rylea asked if I would like to meet with a leasing consultant while my CR-V was being serviced ... why not. Met up with Gene Ake the next day and from the beginning and all the way through this whole process there was never a feeling of being pressured. Gene ask what type of vehicle I might be interested in and what pricing range was workable. He showed me what they had on the lot and asked if I would like to test drive one. Took a 2017 CR-V out for test drive and while driving Gene ask what other brands I going to check out. Gene happen to know a dealership in the area we were driving and suggest that if I wanted we could stop and look at their 2017 vehicle ... why not. We did stop do a visual comparison. I am sure if I had wanted to test drive the competitor's vehicle he would have tried to arrange it. Well, the 2017 CR-V was a winner, Garber was able to meet my budgeted number and the purchase was made. Then Gene proceed to help be transfer my 2009 CR-V over to my sister. He talked with my sister, gave her the info to give her insurance co. and number to fax him her new insurance identification cards. He gave me the fax, told me what we needed to take and do at DMV. Mean while my new CR-V was made ready, plates transferred, 2009 CR-V move to save space on lot. I was off to get my old title and take my sister to DMV to transfer her plates to 2009 CR-V ... all went with out a hitch. We arrived back at Garber where Gene took the plates and put them on the 2009 CR-V. He also check with Warren in the service department to see if they could do the NYS inspection while the vehicle was there - Warren said sure and inspection was done. All of this started at 9:00am and everything completed by 4:30pm. The Garber employees did an excellent job getting me into a vehicle which was in by budget range and which I am very pleased with. But they really went beyond in what they did to help me get my sister back on the road with a good vehicle. You all were great and everything you did is much appreciated!!

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Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rylea, Gene Ake
Aug 04, 2017 -

Garber Honda responded

Thank you for giving Garber Honda the opportunity to sit with you to discuss options for a new 2017 vehicle while transferring your current CR-V to your sister. I am glad you never felt pressured during the entire process. It sounds like Gene was a true advocate for you in your search for a new 2017, whether it was with us or another vehicle, We thank you for sharing that experience with others and hope you are loving your new Honda CR-V. Kevin I Parker, General Manager/Managing Partner

April 01, 2017

"Service - Customer Friendly"

- HT

I've been a customer of John Holtz - now Garber for over 11 years. The service department is the BEST ever!! When I have questions - they have answers, when I have problems - they have fixes....and it is all delivered with kind, courteous service and a smile. I love Deb....she makes you feel right at home.....as has anyone else that has helped me! Keep up the great customer service...THAT is what has kept me coming back....not only for great service....but for two new Honda's!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 03, 2017 -

Garber Honda responded

Thank you so much for choosing Garber Honda for your vehicle service needs. We cannot thank you enough for the kind words for our staff, especially Deb. We appreciate your business and thank you for sharing your experience! Kevin I Parker, General Manager/Managing Partner

March 03, 2017

"Service for Honda Civic 2012"

- John Boubin

The rating that we have given to Garber Honda is five stars because of one individual - Mark Kling in the service department. You drive up into a beautiful facility, he greets you, he is positive, he takes the time to listen, he takes his knowledge and he applies directly to you. What more can you ask for! Regardless of the outcome, you leave Garber, knowing that Mark Kling is there for you.

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Recommend Dealer
Yes
Employees Worked With
Jessica (sorry don't know her last name) - also in service., Mark Kling
Mar 06, 2017 -

Garber Honda responded

Thank you for choosing Garber Honda for your vehicle service needs. We appreciate you sharing your experience and for all the kind words for Mark Kling. We are happy to hear how much you enjoyed working with him and how helpful he was! Kevin I Parker, General Manager/Managing Partner

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