Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garcia Cadillac of Albuquerque
Albuquerque, NM
88 Reviews
We are please to announce we have a new management team! Aubry Padilla is our new GM with Raymond Montes as our new Sales Manager!
Please stop by and meet our new team and let them show you why Cadillac is the perfect car for you!
There is one place to buy your next new Cadillac in Albuquerque and that's Garcia Cadillac. We are proud to offer the expertise and the inventory that will help ensure you have the best buying experience around. We offer incredible deals on our new car inventory that will make getting into your new Cadillac easy, but make sure you check them out before they're gone! Not only do we have a huge selection of new Cadillacs, but we also have an impressive selection of pre-owned Cadillacs. As a family owned dealership we understand the importance of having a quality vehicle at a great price. That's why we put our used inventory through a series of rigorous tests to make sure you are getting the high quality vehicle you deserve! Our knowledgeable team will find you the Cadillac you've been needing.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 88 reviews
December 03, 2022
Very friendly and super helpful. Would definitely recommend this dealership. Sales and service are always great. Would definitely recommend this dealership. Sales and service are always great. More
by destinyvaldez89
Helpful November 28, 2022
I've bought several Cadillacs from this dealership. I like the cars but more importantly the customer service as always been exceptional. For at least the last year the service department has been ho I like the cars but more importantly the customer service as always been exceptional. For at least the last year the service department has been horrible. Long waits with employees standing around (or playing games on their phone/computer), I've been yelled at, etc. When I contact the service manager it's nothing but excuses and it's worse the next time I need servicing. We were planning to buy another Cadillac but will be switching to something else because of this. One other issue: we needed servicing on our battery. I called and called for an available appointment but servicing couldn't get me in for a while after I called. I had taken my vehicle in for the same issue several times before and was told no nothing was wrong. When they finally found the problem they charged me for it because (my warranty expired the day before). Just more of the same thing. More
by LisaG
Employees Worked With
Servicing
November 22, 2022
Thank you to Jake and Leo for taking care of us and great customer experience! customer experience! More
by tanyarussell1
October 28, 2022
Great experience Jake was courteous, and professional. We are happy with our purchase and would come back. We are happy with our purchase and would come back. More
by aftorres9905
August 27, 2022
Bought my Cadillac CT5, the salesman and finance representative made this purchase the best I've ever had. Explained everything in a straight forward manner and all my options. I will definitely rec representative made this purchase the best I've ever had. Explained everything in a straight forward manner and all my options. I will definitely recommend Garcia Cadillac and will buy again from this dealership. More
by anpdr70
Employees Worked With
March 10, 2022
Jake Hemann was great to work with. He is not your typical car salesperson. He is very professional and listens to what you are looking for. He is not pushy or in your face, he listens He is not your typical car salesperson. He is very professional and listens to what you are looking for. He is not pushy or in your face, he listens to you and he is there to help you. I would certainly look forward to doing business with him again! More
by Cdfinley52
May 05, 2021
From the first call I made to set an appointment to see a particular used car to receiving the keys, every person we worked with was top-notch! Jacob Hemann was our sales person -- an incredible young man! particular used car to receiving the keys, every person we worked with was top-notch! Jacob Hemann was our sales person -- an incredible young man! The people worked together like a well-oiled machine and we were very pleased with our purchase. Would certainly recommend. :-) More
by conway246
Employees Worked With
September 16, 2020
Worse service in Albuquerque. I have an extended warranty with them and they lied to me about being able to provide service for a broken strut. The service tech said the warranty wouldn't cover the strut unl with them and they lied to me about being able to provide service for a broken strut. The service tech said the warranty wouldn't cover the strut unless it was leaking and gave me a lot of misinformation. Things such as he couldn't get the parts. All lies. I called the insurance company and they covered my problem with Meineke. They are just lazy and liars. The insurance paid Meineke $900.00 that would have been paid to Garcia Cadillac. More
by cobrablues
August 26, 2020
I don’t know if anyone actually reads these reviews but the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging of the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging off. We left messages for Garcia Cadillac and they actually called us back and told us to come on by. In less than 15 minutes, they had us back on Route 66 and they refused to accept anything from us. They just told us to have a nice Road Trip. Business is tough all over with the pandemic but this dealership kept their ethics and their random act of kindness made our trip. We were stunned by their kindness and wanted to make sure we trumpeted it. These are food people. More
by Michele
Employees Worked With
Tim (We Think)
