Garcia Honda

I recently purchased a vehicle from garcia honda and wanted to give some excellent feedback to Roger my salesmen and andrew newfield advisor for their excellent assistence in the overall deal. Very plea wanted to give some excellent feedback to Roger my salesmen and andrew newfield advisor for their excellent assistence in the overall deal. Very pleasant dealership to work with on my car shopping experience. More

I will never use Garcia Honda for Service on my 2021 Ridgeline. If I could I would rate them Negative 10000000!. Worst service I have ever had. Left several messages for Andrew Neufeld regarding the Ridgeline. If I could I would rate them Negative 10000000!. Worst service I have ever had. Left several messages for Andrew Neufeld regarding the issue and NEVER got a call back. We left messages for the Sales Manager - Michael McKinnon and he NEVER called us back. Here is my story: We bought a 2021 black edition Ridgeline from a dealer in Frisco Texas on March 20, 2021. The truck came with two items we requested(running boards, and all weather matts. The Truck also came with a Tonneau cover. The Tonneau cover was not in any documentation and was not charged for in the deal. We assumed they got the truck transferred from another dealer as it only had 20 miles on the odometer when we took delivery. We moved to Edgewood, NM on Feb 26, 2022. I have taken my truck to Garcia a few weeks ago for an oil change. All was well with their service for that instance. Last week my Tonneau cover would not open properly. I took it to Garcia on Tuesdayn May 31st. My service adviser Tristan was very helpful. He stated Garcia Honda would replace the Tonneau cover at no cost. Just as they pulled my truck away to get the replacement Tonneau cover installed Tristan came to me and said they would need proof that we paid for the Tonneau cover with David McDavid in Frisco, TX. Again, The cover was already on the truck when we took delivery. There was no documentation on it being installed. WE contacted the dealer in Frisco and spoke to the General Manager - Sonia Heredia and she was very empathetic to our issue. She contacted the Garcia service department (Ryan). She told us that she explained to Ryan that the Tonneau cover should be covered under warranty. From what we are being told Andrew Neufeld is the reason it is not being replaced by Garcia Honda. Today we took our truck to another Honda dealer in the area and they have ordered the replacement cover at NO CHARGE!!!! with no problem at all. Again. Poor service from the service mangers at Garcia Honda, and VERY VERY poor service from ALL sales and General Managers at Garcia Honda... Not even the courtesy of a return phone call. I would rather drive an extra 30 minutes to go to another Honda Dealer, and I will from now on. I realize all Honda dealers are privately owned and operated. It really shows with Garcia Honda and their entire sales and service department. ZERO ZERO ZERO STARS!!!!!!!!! More

On 4-23-22, I dropped off my Honda Civic at 9 am at Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashbo Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashboard started showing every possible warning message. See pictures attached, along with the service report. Over 6 years, I have regularly maintained my Honda there as I strive to keep the car for many years to come. I do not understand why a pristine vehicle can be left in the hands of individuals like Christian Coriz, according to the multipoint inspection report, the technician assigned to the 100k mile service. No quality control, no workmanship, no pride. When I returned to the dealership, it was closing, and despite the hours posted on the web, there was nothing that could be done until Monday. This is completely unacceptable & infuriating. I depend on my vehicle for daily work. I dropped off a pristinely maintained car & it was returned in shambles. The engine makes a strange noise and the car has lost power; possible turbo disconnection. I don't really know and I am not supposed to. What I know is that I want my vehicle in perfect order ASAP More

My wife and I went to Garcia Honda in Albuquerque to purchase a new honda accord on friday 4-01-22. After speaking to the salesman about a test drive he asked for my license I said he needs my wife's si purchase a new honda accord on friday 4-01-22. After speaking to the salesman about a test drive he asked for my license I said he needs my wife's since its her car he replied with no they need mine. I said thats kinda sexist for the 21st century. A sales manager by the name of "Mike Smith" said its not like any of this matters you can't afford our cars anyway, I said excuse me to which he replied you are trash and trash can't have our vehicles they are all sold get out More

Test Drove a CRV, next day called back to test drive the Hybrid. I was told if I didn’t trade in my car I would have to pay 5k above sticker price. I said my partner would discuss that with him. The sales p Hybrid. I was told if I didn’t trade in my car I would have to pay 5k above sticker price. I said my partner would discuss that with him. The sales person was arrogant and pushy. I made an appointment for 3pm to test drive. After rushing to get there I was told sorry car was sold. The original sales person did not even come out to lot to tell me. The stereotype type of a rude, pushy and arrogant sales experience I have ever had. I thought these kinda of sales people went out with the 80’s. I guess I just had a horrible flash back ! More

worked well with me and i am satisfied with there help , enjoyed their help , thanks enjoyed their help , thanks More

Good Morning Steven AlamilloI wanted to send my thanks Good Morning Steven Alamillo I wanted to send my thanks to the salesman that showed me the CR-V. He was fantastic to work with. That being said, Good Morning Steven Alamillo I wanted to send my thanks to the salesman that showed me the CR-V. He was fantastic to work with. That being said, your demeanor and general lack of courtesy left a bad taste in my mouth. It is generally not a great idea to demean, and try to bully someone into buying a vehicle. Maybe this tactic has worked on other females in the past. I fully realize what my credit score is, so I really didn't need you to state "Well you do know what your credit score is, right?" I don't have bad credit, I just don't have enough credit because my name is not on my and my husband's mortgage, or the previous car that I paid for in full. You are not doing me a favor by allowing me to buy a vehicle from Garcia Honda, which is exactly how you made it appear. I have worked hard to save for my Honda-CR-V special edition, and was excited to be shopping for my dream car. You made that experience unpleasant. I decided after our meeting that I would shop around and see what other dealerships were willing to offer me. Perfection Honda provided an excellent experience without the condescending remarks and belittling. They were able to provide me a better APR and more for my trade in. I will be receiving my dream from them at the end of this month. I will be sharing my experience with your dealership, and encouraging others to shop elsewhere. More

Exceptional professionalism and customer care at this dealership! I was traveling through Albuquerque when the check engine and tire pressure lights came on. I called the other Honda dealerships and no dealership! I was traveling through Albuquerque when the check engine and tire pressure lights came on. I called the other Honda dealerships and no one had time till next week. I spoke to Mr. Armando Alvarez and he spoke to his manager to make an exception to take me in. Once at the dealership Armando took care of complex service contract calling as this dealership did to directly worked with my maintenance contract company. He got the car washed for free and took care of two nails in the rear tire. He was exceptionally professional about all of the process and continued to inform me while I waited at the dealership. The entire work was completed in less than 90 minutes and everything was taken care of. I usually don't have such amazing experience at any of the Northern Virginia dealerships. I think you guys have great people working for you. I can only thank you for hiring such great folks. More

Lousy service on Honda I bought for my daughter, took it in to have a repair done( invoice #HOCS378788) was charged for repair, only to have repaired piece come loose on my 18 year old daughter on her way t in to have a repair done( invoice #HOCS378788) was charged for repair, only to have repaired piece come loose on my 18 year old daughter on her way to las cruces. Had a xxxx of a time getting someone to respond, asked for service manager to call, no luck, finally after nearly 2 weeks these incompetent reprobates weaseled out and blamed someone else. Infuriating, gave me the feeling it wasn’t worth their trouble. BUYER BEWARE. More

Tim was AMAZING! Best customer service and clear communication about my vehicle. I will be a life long customer. communication about my vehicle. I will be a life long customer. More