Garcia INFINITI

Outstanding service I had the pleasure of working with Patrick my sales associate. He made my purchase with my q50 an amazing experience for being a first time buyer! He I had the pleasure of working with Patrick my sales associate. He made my purchase with my q50 an amazing experience for being a first time buyer! He is very professional and friendly Patrick knows what he's doing. I have had to use the service area for my car and had no issues with getting things done and having a vehicle while my car was being repaired. I am so impressed with this dealership and all the employees! Top of the line service. I feel so welcomed every time I go in. More

The Absolute Best Employees and Customer Service Patrick is by far the best sales associate I have ever dealt with. I will never go back to quite a few dealerships, but with Garcia Infiniti and Patri Patrick is by far the best sales associate I have ever dealt with. I will never go back to quite a few dealerships, but with Garcia Infiniti and Patrick, I hope to have a long term relationship. Patrick and Garcia actually care about the person, not just the sale. I have and I will continue to recommend Patrick and the dealership to anyone I know looking for a vehicle. The absolute best! More

Poor manager and general manager performance We were told a 2013 fx37 was 22,000.00, one owner on a lease and they had done all the service. We test drove it and decided to buy. Price raised 7,0 We were told a 2013 fx37 was 22,000.00, one owner on a lease and they had done all the service. We test drove it and decided to buy. Price raised 7,000.00 dollars due to miscommunication. We accepted that price after much discussion between my wife and myself. We were about to sign. And discovered it had two owners and was not a lease. The general manager would not do anything further for us. I tried to shake his hand. He wouldn't shake. I was leaving with my back turned and he yelled, "Get the xxxx out of my dealership." We did leave. Never to return. We were made to feel that we were at fault for their miscommunications. Mistakes happen. It matters on on how you correct them. The car was beautiful but the management was phony and ugly. More

Satisfied Patrick Rich and Patrick Hornef guide me very well to buy a new Infiniti 2016 very smooth drive i recommended my family member as well Patrick Rich and Patrick Hornef guide me very well to buy a new Infiniti 2016 very smooth drive i recommended my family member as well More

Amazing Experience with Patrick Hornef and Patrick Rich Enjoyed my dream car thanks garcia infiniti for such a great and pleasured experienced with you. Our family is t with Patrick Hornef and Patrick Rich Enjoyed my dream car thanks garcia infiniti for such a great and pleasured experienced with you. Our family is totally satisfied with the new car More

Always a guest Garcia Infiniti provides superior customer service. We have purchased two cars from them and have always felt more like a guest than just a customer. Garcia Infiniti provides superior customer service. We have purchased two cars from them and have always felt more like a guest than just a customer. We never felt pushed or pressured, but rather led through a learning process about who we are and what we need and then matched with a vehicle to meet those needs and our budget. Patrick Hornef was particularly helpful. Kind, interested, and expert. Always looking after us and answering questions before we had to ask. Margo was fun and engaging. When we came in for service, everyone greeted us and our car was serviced quickly. The environment there is clean and comfortable. We would definitely recommend the product line too. We love our car. More

3rd Infiniti purchase from Garcia. This is my 3rd new car purchase from Garcia Infiniti. All three times I have worked with Patrick. He has always carefully listened to me and made h This is my 3rd new car purchase from Garcia Infiniti. All three times I have worked with Patrick. He has always carefully listened to me and made honest recommendations that fit my needs. He has been very straight forward and honest to deal with. Patrick will remain the only car salesman I fully trust and I am sure I will continue to buy from as long as he remains there. The salesman is only one link in the chain. I would also like to say working with Margo on the finance side was great. She did not rush me through the process and allowed me the time I needed to read through the documents, while again answering any questions I had. Due to us closing on this car after the dealership had already closed, there were several things she promised to address the next business day. She fulfilled all of those commitments in a timely manner. Lastly, I would like to give a shout out to the Garcia service team. This car has not been serviced by them yet, but as stated, it is not my first car from them. They provided all of the maintenance on the 2014 I traded and will certialy be handing all on the maintenance on this one as well. He has always been great to work with. While I can say I have worked with several different service writers of the past 3 years (all did great), the one I usually work with and only name I can remember is Leonard. He has always been very helpful and done his best to get me in and out as quickly and efficiently as possible. The exceptional service across all departments I have received from the whole Garcia team is why I now deal with them exclusively. More

This is an amazing sales team! I have only had two Infiniti's in the past 3 years and both are due to the honesty, integrity, and sincerity of Patrick Hornef at Garcia Infiniti. Pat I have only had two Infiniti's in the past 3 years and both are due to the honesty, integrity, and sincerity of Patrick Hornef at Garcia Infiniti. Patrick is a consummate sales person i. e., friendly, genuine , knowledgeable, and infinitely patient. Patrick not only met but exceeded my requirements for owning and financing an Infiniti. He stayed with me through the entire process. I think Patrick is a reflection of the type of staff this dealership has and I would recommend Garcia Infiniti as a group to anyone interested in owning an Infiniti. More

Patrick Hornef was very bad sales agent stay away Requested a quote online. Got a call within minutes to explain the process and how to put an order in. Patrick Hornef was good and friendly at that po Requested a quote online. Got a call within minutes to explain the process and how to put an order in. Patrick Hornef was good and friendly at that point. Arranging my car pick up was critical and on a tight timeline. Was informed it could be done and I was more than happy with that. Waited several hrs and called back to see if I could get an update. Patrick proceeded to tell me that my order was received but it would take at minimum 1 day to 3 to find a truck to transport my vehicle. Was rude and impatient that I called back so quickly. After the call I called other companies and they said they could find me a car within a few hrs. So I called Patrick back to cancel the order since I was on a very tight timeline. Patrick Hornef was very rude on this call and snarky that I shouldn't expect to be helped on my timeline. He offered no more assistance and hung up very rudely. Patrick Hornef was very bad sales agent stay away More

Patrick are the best . From the first phone call with Patrick to leaving with my car I could have not been happier. Patrick was courteous, attentive and not pushy. If it w . From the first phone call with Patrick to leaving with my car I could have not been happier. Patrick was courteous, attentive and not pushy. If it wasn't for his I wouldn't have even purchased my car . He made the whole experience easy and hassle free. I will be back when I purchase my next car and will ask for Patrick! He’s a keeper!!! More