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Garcia INFINITI - Service Center

Albuquerque, NM

4.5
91 Reviews

91 Reviews of Garcia INFINITI - Service Center

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September 24, 2018

Excellent service top notch I've had four different services done to my vehicle and each time have had a very high rating for each. The team members at Infiniti are very professi More

by Happy owner of a Inifiniti vehicle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Garcia INFINITI responded

Your recommendation means the world to us, thank you so much for sharing! We will share your kind words with Leonard and let him know he has another satisfied customer! We appreciate your support, and look forward to serving you again in the future! Thank you!

September 22, 2018

4:45 pm The service consultant was very helpful. He alwAys takes time to discuss the performance of my vehicle and make sure to provide excellent service whil More

by QX60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Garcia INFINITI responded

Thank you so much for sharing your wonderful feedback with us! Nothing makes us happier than knowing our team is providing excellent service. Thank you again, and we hope to see you again soon!

September 20, 2018

Oil change service Great service overall. Easy to deal with. Fast and accurate. The price is reasonable compared to chain stores. I like taking my vehicle here because More

by Mandadlopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2018 -

Garcia INFINITI responded

We work hard to make sure our customers have a wonderful experience and we’re happy to see that we were able to deliver for you! We appreciate you coming to see us, and we’re looking forward to serving you again the next time you need service! Thank you!

September 19, 2018

Experience with the purchase of Infiniti.cars I will share my experience regarding Leonard Navarro. Mr. Navarro is to be commended for his customer service. I have brought my car for service More

by Terry2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hornef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NA
Sep 19, 2018 -

Garcia INFINITI responded

Terry, we’re incredibly thankful to receive your amazing review and we will be sure to pass on your kind words to Leonard! We’re sincerely grateful for your continued support and look forward to working with you for many years to come! Thanks again!

September 18, 2018

Literally The Best Its hard to go somewhere and have everyone of your needs met! Garcia Infiniti and Jesse Mullin complete that task every time. Whether they are handlin More

by Lifedss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Mullin
Sep 19, 2018 -

Garcia INFINITI responded

We’re so glad to hear that Jesse and the rest of the team have been consistently providing excellent service for you and your wife and we can’t thank you enough for taking a moment out of your day to leave us this great feedback! We appreciate it and are looking forward to the next time you visit! Thanks again!

September 14, 2018

Superior customer service Leonard is a fantastic service advisor. He always goes above and beyond to make his customers happy. I have been pleased with every service visit we’ More

by Sarah15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Garcia INFINITI responded

Sarah, you have made our day with your review and we can’t wait to tell Leonard what a great job he did! Thank you, and we look forward to working with you again!

September 14, 2018

Repairs Leonard as usual provided me with friendly and prompt service Work was done in a timely manner Very good service Nothing more to say today More

by Jx35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2018 -

Garcia INFINITI responded

Thank you for taking the time to leave us this review! We are so happy to hear that Leonard provided great service, and we’ll be sure to let him know that he has a happy customer! Thanks again and we look forward to seeing you again soon!

September 12, 2018

Service Friendly, quick to respond and great follow up. It would be easier to complete these reviews if I didn’t feel forced to have 25 words. I’m short and More

by Kmgabaldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2018 -

Garcia INFINITI responded

We really appreciate you taking the time to show us your support, it means a lot to all of us here at Garcia INFINITI! We will keep your feedback in mind as well, and thank you again!

September 10, 2018

Outstanding Customer Service The dealership has been amazing to work with. Starting with the sales staff, finance department and now service. Everyone has been very accommodating More

by Doyal
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Hornef
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonard Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2018 -

Garcia INFINITI responded

We appreciate you taking the time to leave us this review! Customer satisfaction is our priority and we love hearing that we provided excellent service! Thank you so much, and we look forward to seeing you again soon!

January 11, 2018

If u dont buy your car friom the dealership your SOL Took car in for repair, purchased from a private dealership. My extended warranty covered over $8100.00. I had to fight to get a rental and they co More

by Sonia7777
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Leomard
Jan 29, 2018 -

Garcia INFINITI responded

Thank you so much for bringing this to our attention. We strive to give our valued customers luxury service whether they’ve purchased from us or not, and we’re incredibly saddened to see you were not given this level of care. We’d love to speak to you further about your time with us, and invite you to please reach out to Patrick Rich from our Management team at (505) 363-7754. Thank you again, and we hope to hear from you shortly!

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