Garden Grove Hyundai

This dealership is dishonest and unprofessional to say the least. I drove almost 2 hours to see a Santa Fe I was interested in and planned on paying cash for. I also had a trade in that I was aware was up the least. I drove almost 2 hours to see a Santa Fe I was interested in and planned on paying cash for. I also had a trade in that I was aware was upside down. I did a lot of research prior to going to see the car, and I had specific but reasonable budget I needed to adhere to. First of all, when I got the initial price it had almost $15,000 worth of 'options' added on, some of which were additional warranties that were actually supposed to be included with a Hyundai Certified Pre-Owned vehicle. The two managers I spoke with acted like they were doing me a favor to discount or take off a small amount of these 'options' that I did not need or want. The kicker was that they told me there was problem with the engine of my trade in vehicle which is why they could only offer me $1,500. One manager even tried to tell me it wasn't safe to drive. I wish I would have remembered before I left that I had just had my car appraised the day before at another Hyundai dealership for over 3 times what they offered with no mention of this 'serious engine problem'. They tried to con me into a finance contract for hours, and after getting to a number within my budget I almost agreed to it before they came back and told me the negative equity of my car was not included in the sales price. I had mentioned at least three times that the agreed upon price MUST include that amount, but they were so busy being dishonest about everything else, they must have missed that. I do believe that everything happens for a reason, and the very next day I was able to find another Santa Fe at a different dealership with virtually the same options and mileage for over $10,000 less. Oh yeah, and they gave me $5,500 for my trade in that definitely does not have a major engine problem. I wouldn't send my worst enemy to buy a car from these swindlers. Be very cautious and do your homework if you're even considering a car from this place. There's plenty of other honest Hyundai dealerships to choose from, and I would recommend checking those out first. More

Very disappointed and frustrated with the service I received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the app received this morning for my pre-scheduled 10:15am appointment to take care of a Recall on my Santa Fe. At the very least, at the time I made the appointment, I should have been made aware of the construction and the issues it could cause, but nothing was said. When I arrived the dealership was in complete disarray due to construction to their Service Center. The were no signs or employees to guide customers so the front are was completely blocked off by customers in their vehicles not knowing where to go. Since there were no signs and I was blocked off to my right, I went to my left, past the Service Center thinking that they were checking in customers at the back side of the Service Area. Big mistake, the area was so packed in that I am very lucky I was not hit. I finally made it back up front and was able to find a parking spot and proceeded to walk inside the sales froor, where a makeshift service check in area was set up. I was then told that I needed to get in the line of cars that was at least a dozen cars long even though I explained that I had made an appointment and was there on time. At that point I said that I was going to reschedule and left. When I got home I called the dealership to speak to the Service Mananger but was told the Leonard never works on Saturdays and there was no other Manager could speak to until Tuesday. Completely unacceptable. I will not be returning to Garden Grove Hyundai and will be taking my business elsewhere when servicing my 2 Hyundai vehicles or making any additional purchases. More

Just as others have mentioned, this dealership 100% lies about their prices online. A mandatory $7000 in add ons to a $31k car. I can't wait until these garbage salesmen are out of business. Do NOT believe about their prices online. A mandatory $7000 in add ons to a $31k car. I can't wait until these garbage salesmen are out of business. Do NOT believe their online prices. As I write this review several hours later, their inaccurate price is STILL listed on their website. More

If I could give "0" star, I really want to give 0. At first a RUDE salesperson greeted us. I touched the stains on it because the car was DIRTY. The salesperson scolded me and said I damaged the car. At first a RUDE salesperson greeted us. I touched the stains on it because the car was DIRTY. The salesperson scolded me and said I damaged the car. they tried to sell the car for "$10,000" more than it was worth. As it was getting close to the end of the day, they made us sign the documents in a hurry. There was a document in these documents that agreed not to return it. no one explained what this document was. I felt CHEATED and SCAMMED by these behaviors. therefore I wanted to return the car, they were very RUDE. I called for 2 days and they could not connect me to the finance manager by phone. they STALLED me. When I went to the dealership today, they said again that I had no chance to return it. I ADVISE YOU NOT TO PURCHASE A CAR FROM THIS DEALERSHIP AND WARN THOSE WHO WANT TO PURCHASE A CAR!!!!!!!!!!!! More

I brought my car in for a price for a trade in. Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They of Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They offered $900 LESS which was an insult. I went to another Hyundai dealer in Orange County that offered me $1,200 MORE and were very pleasant to work with. Very disappointed with the wait time, the run around and trying to take advantage of me. I did research before hand, so I knew a fair price. I went there strictly due to location, however I traveled further to work with honest, fair people. More

Car was as advertised but dealership tried to upsell everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours still didn't get the advertised price More

Ameer was great! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! More

Horrible. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. More