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Garden Grove Kia
Garden Grove, CA
4,023 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,023 Reviews of Garden Grove Kia
Verified Customer
December 04, 2025
My Kia EV6 got the dreaded ICCU failure. I took it in to have it diagnosed and the unit failed. I was given a rental the next day. From the day I took it in it was 4 days to get it fixed. Th I took it in to have it diagnosed and the unit failed. I was given a rental the next day. From the day I took it in it was 4 days to get it fixed. They had to order the part and have it delivered. I felt this time frame was quick because of what needed to be done. Christopher Fra made this process easy. I appreciate his professional handling. Thank you. More
by robertcourtney23
Employees Worked With
Christopher Fra
December 02, 2025
they did a great job changing all the injectors, and they did the extra Mille changing oil, and fusible box, so my car finally passed the smog check test did the extra Mille changing oil, and fusible box, so my car finally passed the smog check test More
by Moises Garcia
Employees Worked With
Weblesther Espinoza
December 01, 2025
They take really good care of your car and let you know what’s going to be expected and just help you out in any way possible. They are also super friendly. what’s going to be expected and just help you out in any way possible. They are also super friendly. More
by asbuechner
Employees Worked With
Web Espinoza, Andrea
November 30, 2025
Appointments are easy to make. Service was prompt, courteous, and professional. I brought my car in for service and it went perfectly. Service was prompt, courteous, and professional. I brought my car in for service and it went perfectly. More
by acbottomley
Employees Worked With
Chris Franklin, Sophannara Meak
November 29, 2025
I had a great experience with both ET and Mia. Mia was particularly patient and helpful and took a ton of extra time going over the features with me. Mia was particularly patient and helpful and took a ton of extra time going over the features with me. More
by mattjparker1
Employees Worked With
Mia, Emetrio (E.T.) Torrez
November 28, 2025
Cristina provided excellent customer service—she was respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a pr respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a prepared sales narrative about the car and its price. On their website, the vehicle was clearly listed with both financing/monthly payment options and a cash price advertised at $17,884. Despite this, the individual stated that the car was “way below Blue Book value” and, due to accessories, the “new price” was $22,000. I told him this felt deceptive, and he responded by acknowledging that he knew but that it was “the way they advertise,” adding that he didn’t like it either. Although I have purchased several cars in the past, I don’t always remember every negotiation tactic, and in hindsight I should have requested an itemized list of the accessories. I told him I would not pay more than $20,000, and we ultimately agreed to $20,885. Unfortunately, I later noticed they added over $1,000 in fees, bringing the negotiated price to approximately $21,000. Overall, the experience felt like a bait-and-switch, as the advertised cash price did not reflect the actual selling process. I hope the dealership improves transparency in its future advertising practices. More
by jorge512
Employees Worked With
Khristina Esqueda
