Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garden Grove Kia
Garden Grove, CA
4,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
4,028 Reviews of Garden Grove Kia
November 30, 2025
Appointments are easy to make. Service was prompt, courteous, and professional. I brought my car in for service and it went perfectly. Service was prompt, courteous, and professional. I brought my car in for service and it went perfectly. More
by acbottomley
Employees Worked With
Chris Franklin, Sophannara Meak
November 29, 2025
I had a great experience with both ET and Mia. Mia was particularly patient and helpful and took a ton of extra time going over the features with me. Mia was particularly patient and helpful and took a ton of extra time going over the features with me. More
by mattjparker1
Verified CustomerEmployees Worked With
Mia, Emetrio (E.T.) Torrez
November 28, 2025
Cristina provided excellent customer service—she was respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a pr respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a prepared sales narrative about the car and its price. On their website, the vehicle was clearly listed with both financing/monthly payment options and a cash price advertised at $17,884. Despite this, the individual stated that the car was “way below Blue Book value” and, due to accessories, the “new price” was $22,000. I told him this felt deceptive, and he responded by acknowledging that he knew but that it was “the way they advertise,” adding that he didn’t like it either. Although I have purchased several cars in the past, I don’t always remember every negotiation tactic, and in hindsight I should have requested an itemized list of the accessories. I told him I would not pay more than $20,000, and we ultimately agreed to $20,885. Unfortunately, I later noticed they added over $1,000 in fees, bringing the negotiated price to approximately $21,000. Overall, the experience felt like a bait-and-switch, as the advertised cash price did not reflect the actual selling process. I hope the dealership improves transparency in its future advertising practices. More
by jorge512
Employees Worked With
Khristina Esqueda
November 26, 2025
Garden Grove Kia's dealership is clean, well-organized, and the staff genuinely cares about their customers. The whole process was remarkably smooth and stress-free – no hidden fees, no surprises, just hon and the staff genuinely cares about their customers. The whole process was remarkably smooth and stress-free – no hidden fees, no surprises, just honest and transparent service. More
by Jake D
Employees Worked With
Cory Taylor
