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Garden Grove Kia
Garden Grove, CA
4,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,035 Reviews of Garden Grove Kia
November 28, 2025
Cristina provided excellent customer service—she was respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a pr respectful, courteous, and helpful throughout the process. However, after the test drive, another individual approached and began what felt like a prepared sales narrative about the car and its price. On their website, the vehicle was clearly listed with both financing/monthly payment options and a cash price advertised at $17,884. Despite this, the individual stated that the car was “way below Blue Book value” and, due to accessories, the “new price” was $22,000. I told him this felt deceptive, and he responded by acknowledging that he knew but that it was “the way they advertise,” adding that he didn’t like it either. Although I have purchased several cars in the past, I don’t always remember every negotiation tactic, and in hindsight I should have requested an itemized list of the accessories. I told him I would not pay more than $20,000, and we ultimately agreed to $20,885. Unfortunately, I later noticed they added over $1,000 in fees, bringing the negotiated price to approximately $21,000. Overall, the experience felt like a bait-and-switch, as the advertised cash price did not reflect the actual selling process. I hope the dealership improves transparency in its future advertising practices. More
by jorge512
Verified CustomerEmployees Worked With
Khristina Esqueda
November 26, 2025
Garden Grove Kia's dealership is clean, well-organized, and the staff genuinely cares about their customers. The whole process was remarkably smooth and stress-free – no hidden fees, no surprises, just hon and the staff genuinely cares about their customers. The whole process was remarkably smooth and stress-free – no hidden fees, no surprises, just honest and transparent service. More
by Jake D
Employees Worked With
Cory Taylor
November 25, 2025
They were good and quick. But would be nice to have a courtesy car.AvailableWhen a job's over three hours, that would be nice. But would be nice to have a courtesy car.AvailableWhen a job's over three hours, that would be nice. More
by Mikeycamarillo
Employees Worked With
Service department
November 25, 2025
Purchased my vehicle from Garden Grove Kia. The purchasing experience was low pressure and they had the best selection in the area. I’ve returned twice for service despite living to a closer l The purchasing experience was low pressure and they had the best selection in the area. I’ve returned twice for service despite living to a closer location. Both experiences were great, I was able to secure the appointment time I wanted and was able to drop off and pick up same day. More
by Alex.Scholz
Employees Worked With
Mitch
