Garden State Honda

I am extremely disappointed with my experience at Garden State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was t State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was told the recall service would take about 1–2 hours. While I was there, they also recommended additional service, which I approved based on the estimated completion time. Hours went by with very little communication. Around 4:30 PM, after waiting more than four hours, I was finally told they could not complete the recall because they did not have the necessary parts in stock. I was then told that I had supposedly made the appointment online, implying that was the reason the parts were not ordered. However, that was not true—I called the dealership directly and the appointment was made by their receptionist. To make matters worse, I was told a manager might be able to provide one of the limited parts they had available, so I continued waiting. At 5:00 PM, I asked for an update because I was supposed to be in New York for an appointment. I was told it would be another 30 minutes. I didn’t receive my vehicle until approximately 6:00 PM, only to be told I would need to return on another day because the recall could not be performed. As a result, I lost work time, incurred additional expenses, wasted more than four hours of my day, and missed other commitments. What was most frustrating was the complete lack of accountability and the absence of even a simple apology. If a dealership schedules a recall appointment, it should verify that the required parts are available before asking customers to take time off work and wait for hours. This experience showed a serious lack of communication, planning, and respect for customers’ time. More

I hate to talk negative about a local business, but this could happen to anyone. Garden State Honda is running a SHADY operation under the “Honda” brand name. The Staff Involved: Service Advisor: Che could happen to anyone. Garden State Honda is running a SHADY operation under the “Honda” brand name. The Staff Involved: Service Advisor: Cheyenne Henriquez Service Manager: Ramon Grullon The Documented Timeline: ( proven and documented) Monday: I arrived for a scheduled appointment. They turned me away and told me to return the next day. Tuesday: I handed over my keys. The car has remained in Honda’s 100% custody ever since. Wednesday (12:30 PM): Advisor Henriquez texted me the AC "working fine." This was my written confirmation that the repair was successful. Wednesday (3:29 PM): The story flipped. They admitted they ran out of refrigerant dealership wide. They left my system empty overnight despite my written concern that I didn't want to risk damage to the secondary parts. Thursday Morning: Suddenly, I am hit with an $1,874.39 quote for a dead compressor. A part that was "fine" on Wednesday is now "broken" on Thursday after sitting in their care while they were short on supplies Friday: As of Friday afternoon, the quote has fluctuated three times for the exact same repair: Original Quote: $1,874.39. Today’s Quote: $1,981.49 plus tax. ( refer to pictures ) Suddenly labor has dropped from a 4-hour job estimate ($799.80) to a 2.1-hour "Warranty" estimate ($357.44). They left me with no shuttle, no loaner, and a massive bill for their own equipment failure. I am posting the all interaction footages on my page later. USE EXTREME CAUTION BEFORE TRUSTING THIS SERVICE DEPARTMENT WITH YOUR VEHICLE OR YOUR WALLET More

I brought in my car for an oil change after a different place told me there was a leak. Cheyenne was a pleasure to deal with. He was polite, personable, and seemed to genuinely enjoy his job. I didn't fe place told me there was a leak. Cheyenne was a pleasure to deal with. He was polite, personable, and seemed to genuinely enjoy his job. I didn't feel as though I'd be pressured into a service that I didn't need. I had to leave my car for a few hours to go to work. He kept me updated on the progress of my car so that I didn't have to worry. More

Bethel was really good working to get the best car for me his attention and dedication the effort to get me happy w the right car for me was amazing thank you so much I recommend him 100% you are the best th his attention and dedication the effort to get me happy w the right car for me was amazing thank you so much I recommend him 100% you are the best thank you so much for your everything. :-) More

Chris is horrible he doesn’t know what he’s doing and he overcharges me. If you go here see anybody but Chris! overcharges me. If you go here see anybody but Chris! More

Great personality help us as much as he did and got the job done even though it was hard to do but he got though job done even though it was hard to do but he got though More

Chris , Hector, Eddie, are the dream team! ! Thanks to them I drove off in my beautiful 2020 honda , they made everything happen , and my credit score is not the best, my emotions are all over ! Thanks to them I drove off in my beautiful 2020 honda , they made everything happen , and my credit score is not the best, my emotions are all over the place , I Am soooo happy to now be a part of the honda family , yall did that!! Yall made it happen !! Thank you from the bottom of my heart ! I am a happy customer!! More