Gardena Honda

I brought my car there. I always sevice my car there. The people that work are very nice and helpful. Thanks I always sevice my car there. The people that work are very nice and helpful. Thanks More

Gardena Honda is very clean and has a wide variety of cars to chose from cars to chose from More

Our family had what we thought would be a straightforward car purchase completely derailed by the deceitful and manipulative practices at Gardena Honda. We had contacted a representative named Jacob prior to car purchase completely derailed by the deceitful and manipulative practices at Gardena Honda. We had contacted a representative named Jacob prior to visiting the dealership on May 30th, and he confirmed a firm “out-the-door” price of $28,000 for a 2025 Certified Pre-Owned Honda Civic Sport. This was clearly stated as our budget limit, and we were assured the price included everything. However, when we arrived in person, Jacob was nowhere to be found. Instead, we were handed off to Jorge T., who immediately changed the agreed deal, claiming the new out-the-door price was now $28,800 due to a pre-installed Rockledge Security System we never requested or agreed to. When we pushed back and explained our prior agreement with Jacob, it was brushed off without accountability. Despite our frustration, we proceeded under pressure and manipulation, agreeing to finance $13,000 at 8.3% interest while putting $15,000 down—just to stay within our $28,000 limit. We made it very clear we originally intended to pay cash and only accepted financing because it was the condition for honoring the original quote. We were told that the vehicle—while nearly new—had cosmetic issues, including paint scratches and curb rash on the front wheel, which they promised to repair before pickup on June 5th. But in typical bait-and-switch fashion, the car was not ready on June 5th, and no one from Gardena Honda contacted us. It was only after we repeatedly called them that we were told no repairs had been done and the car wouldn’t be ready until June 10th. On June 10th, Jacob again failed to follow through, promising to call us in the morning to confirm pickup. No call came. Multiple voicemails and wasted time later, we finally got a hold of someone by the end of the day. But the most egregious and unacceptable part of this entire experience happened when we arrived to pick up the car. Gardena Honda withheld delivery, saying their Finance Manager, Cameron, had “mistakenly” approved the 8.3% financing—and now, we must re-sign a contract at 10.3% for 72 months, or we wouldn't get the car. This is classic predatory behavior, meant to trap customers after they’ve already mentally and financially committed. And while Jacob and Ramon (a manager) finally admitted this was their fault, the damage was done. We were fed up, but just wanted the nightmare to end, so we begrudgingly re-signed and took the car. Let me be clear—this was the worst car buying experience of our lives. There were lies, manipulation, and broken promises at every stage: from the initial bait-and-switch on the price, to the forced financing, to the delays and lack of communication, and finally, the last-minute financing rate hike. If you value honesty, respect, and transparency, stay away from Gardena Honda. They do not deserve your trust or business. Their goal is not to help you get a fair deal—it is to extract every dollar possible by any means necessary, even if that means breaking promises and rewriting contracts after you’ve signed. I’m writing this review not just to vent my fury, but to warn every potential buyer: do not fall for their smooth-talking salespeople or vague promises. If you think this kind of shady practice is normal, fine—this review isn’t for you. But if you believe that respect, honesty, and fair dealing still matter, I hope you’ll learn from our story and take your business elsewhere. And for the record, I expect Elizabeth Bernaba, their Customer Relationship Manager, to eventually send a robotic “we’re sorry” email. She already did on June 11th, and I left her a voicemail on June 12th—unsurprisingly, no response. That silence speaks volumes. More

Professional friendly They me very comfortable like family and i did not feel pressured best of all i was not their all night my deal was a very smooth process family and i did not feel pressured best of all i was not their all night my deal was a very smooth process More