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Gardena Nissan
Gardena, CA
88 Reviews
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Showing 88 reviews
April 20, 2024
Service was conducted in a professional and timely manner. All in all, I would say they employees are helpful and knowledgeable about their work. manner. All in all, I would say they employees are helpful and knowledgeable about their work. More
by mandot98
Employees Worked With
Dave Kusumi, Joseph Zepeda
Helpful November 30, 2023
DONT WASTE YOUR TIME COMING IN TO THIS DEALERSHIP. FULL OF SCAMMER AND DECEIVE. THEY WILL POST A CAR SO CHEAP IN THEIR WEBSITE TO GET YOU COME IN PERSON JUST TO FIND OUT IT NO LONGER AVAILABLE. ALSO, FULL OF SCAMMER AND DECEIVE. THEY WILL POST A CAR SO CHEAP IN THEIR WEBSITE TO GET YOU COME IN PERSON JUST TO FIND OUT IT NO LONGER AVAILABLE. ALSO, DONT EVER TRY TO TRADE IN YOUR VEHICLE UNLESS IF YOU OKAY WITH AN "INSULT" OFFER. I'm was looking at their black friday deal on their website and a car caught my eyes (Hyundai). I was 100% going to buy it so i called the dealership and imad answered the phone. It was 11 a.m. he confirmed he still have the car and we made an appointment to meet at 5 pm because my wife just got off work at 4pm. Before we ended the call, I made it very clear im interested in the car and asked if Imad can hold the car for me and he said yes. Fast forward, we are at the dealership on time and met with Imad. I asked about the specific car I wanted and he once again, confirmed he still have it in the warehouse. He was very adamant of showing me other vehicle so I played along, but after 15 minutes i dont see a car that I like and told him lets just go ahead make a transaction for the Hyundai. Imad escorted me inside and have me seated on a table while he talks to his manager. Then he came out to told us the car is no longer available (even after 2 times he confirmed that he still have the car). This dealership just WANTS YOU TO COME IN PERSON USING TRICKS AND DECEIVES AND THEN PLAY GAMES ON YOU. I express my dissatisfaction and disappointment because it took an effort for me to get there. $50 (45mins) uber ride with my 11 months to get to my wife workplace and another 45 mins driving to get there. All for nothing, but lies and games. I also have a letter from this dealership saying that they want to buy my Certified Pre-Owned 2019 Nissan Kicks with 47k miles. I was excited about it because the paper was from George Khabbaz, their General Manager. In the paper it says that "He was authorized to makes an aggressive offer on my car and he would like to buy it $1000 over KBB price." So i had them take my car key to make an appraisal on it. Imad came back with an Insult offer of $8500. I was infuriate hearing this after everything that had happened. I told imad that they are a joke and walked away. So please everyone, think TWICE before visiting this dealership More
by KaizeN
Employees Worked With
Imad, Dave Kusumi, Joseph Zepeda
February 05, 2023
I've been going to this dealership for all my maintenance needs and servicing the car since I bought my car here. On Friday, 2/3/2023 I took my car in for routine maintenance and they did an oil change. At t needs and servicing the car since I bought my car here. On Friday, 2/3/2023 I took my car in for routine maintenance and they did an oil change. At the same time I had an appointment about supposedly lowering my monthly payments but that was bogus and they tried getting me to get a new car but that's for a different review. After waiting for more than an hour when they said the oil change will be done in 45 mins we paid and left. Mind you, we're going to North Hollywood. We didn't use the car after we got to NoHo until the evening of Saturday when I noticed the problem. The car was making clunking noises and smoking and starting to smell like burnt oil. We checked the hood and the oil cap was sitting on the side and there's oil everywhere in the hood. I will take the car back on Monday at the dealership and demand they clean it up and check the engine and perform another oil change. I will keep you all updated. I have the paperworks and receipts that they performed the oil change. More
by j
Employees Worked With
Carlos Cabezas
January 31, 2023
Muhammad sold me my 5th Nissan Altima on January 13, 2023. He's the ultimate professional, and that's why I keep going back to him every 3 years. It's been 12 years since he's been providing me excellen 2023. He's the ultimate professional, and that's why I keep going back to him every 3 years. It's been 12 years since he's been providing me excellent service!!! More
by Errol Briggs
Employees Worked With
Jann, Dave Kusumi, Joseph Zepeda
May 17, 2022
Shocking customer service from technicians. 2 hour to diagnose problem. Come back tomorrow we’ll order part. 2 hour wait. Sorry we got the wrong part, come back next week. 4 hour wait with no 2 hour to diagnose problem. Come back tomorrow we’ll order part. 2 hour wait. Sorry we got the wrong part, come back next week. 4 hour wait with no contact from technician boss. Ask for an update. Oh it’s going to be another 4 hours. No apologies. No respect for customers time. More
by Former Customer
Employees Worked With
The Bald guy
December 22, 2021
Muhammad Has helped me so much over the years. This is my third time purchasing a car with him. I went to so many dealerships and he’s the only one that went out of his way to work with my budget. Will be pu third time purchasing a car with him. I went to so many dealerships and he’s the only one that went out of his way to work with my budget. Will be purchasing my 4th car with him as well. More
by Kay Jay
Employees Worked With
Muhammad
November 17, 2021
This dealership provide wonderful service ! They were very patient and professional and truly did their best to provide what I truly wanted and valued as a costumer ! Jan was the best ! Their dedication very patient and professional and truly did their best to provide what I truly wanted and valued as a costumer ! Jan was the best ! Their dedication and ability to really understand that desire of customer was exceptional! More
by Kairadyar
Employees Worked With
Jan
June 26, 2021
Unfortunately, their service changed a lot . It’s more like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had like Employees own the dealer not welcoming any outside person. I drive 2018 Nissan Leaf . I went there many times this year but only few times had chance and able to charged my leaf . The employees told me Our own employees are charging Please check back after few hours But the charge station allowed only hour to customers beside their own employees can charge or their own dealer vehicles ? It was great service long ago . It changed since 2013 and getting worse. No more for customers. They must reviewed by their employees to gave higher reviews. Believe me or not . You bring your Nissan Leaf to there tomorrow and again few times a month. You will experienced like Mr/Mrs outsider. More
by Asher
Employees Worked With
Dave Kusumi
April 07, 2021
Muhammad was very knowledgeable, helpful, and kind, and worked with me to get the right price for me. I appreciated his team’ help as well. worked with me to get the right price for me. I appreciated his team’ help as well. More
by Teacher
Employees Worked With
Muhammad, Bryan, and Daisy, Dave Kusumi, Joseph Zepeda
December 23, 2020
Great service, Lisa really helped me out to get the deal I wanted. She was really nice and on top of everything and worked really hard to get the deal I wanted I wanted. She was really nice and on top of everything and worked really hard to get the deal I wanted More
by epalomares8
Employees Worked With
Lisa albanez
