Garlyn Shelton Cadillac Buick GMC

I purchased a 2018 BMW 330e from Garlyn Shelton Cadillac, on or around 08 March 2022. Since purchasing this vehicle, I have not yet received my permanent license plates or registration. My original Dealer on or around 08 March 2022. Since purchasing this vehicle, I have not yet received my permanent license plates or registration. My original Dealer Temporary Tags expired in May. Since the Dealer Tags expired, I have had to get two additional sets of Temporary Tags from the DMV. These Temporary Tags are $30 a piece, and are only good for 30 days. Although Garlyn Shelton has promised to reimburse me for the Temporary Tags, it has not yet happened. In addition to having to not being reimbursed for these Temporary Tags, I have used valuable work vacation hours waiting in DMV lines. Worst of all, the last time I had to go, the DMV was so packed that my daughters had to sit on the floor. Now I am being contacted by my bank, saying that since they do not have my Title with them listed as the lien holder, that my loan APR is in jeopardy. To say this experience has been inconvenient, is an understatement. I have contacted Garlyn Shelton Cadillac dozens of times over the course of the past few months. They have informed me that they do not have the Title to the car I purchased, and therefore cannot get the permanent plates nor Registration. None of this information was provided to me when I originally purchased the car. All I have been given is excuses, and empty promises. My time, money, and patience has been tested throughout this entire process. Texas State has Lemon Laws, in my opinion this is an administrative Lemon. More

I was advised that they couldn't sell me the vehicle due to distance from dealership. to distance from dealership. More

It’s been a month since my temp tags expired. Countless attempts on my part to try to resolve it. Lie after lie…it’s in the mail…we have overnighted it…we will email you a temp tag….ALL lies. Try asking to attempts on my part to try to resolve it. Lie after lie…it’s in the mail…we have overnighted it…we will email you a temp tag….ALL lies. Try asking to speak to a manager…none seem to be available. Thankfully there has been nothing wrong with the truck because I am sure they would drop the ball based on our experience of simply getting our plates to us…which we paid them to do. Military families, if you want some really crappy service, head to Garland Shelton GMC in Temple Texas. Ask for Steve, our sales person, because that’s where the failure to follow through on anything he said began. That what I call lying. More

Terrible experience and overall customer service. False advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit o advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit on the vehicle before arriving to the dealership. I was informed a salesman by the name of Andy would contact me to provide with more information on the purchasing process. After a full week with no one attempting to contact me, I called the dealership. I left a message for my salesman to call me back. I received a call Matt Gray, who could not remember my name, my location, or anything about which vehicle I was purchasing. After almost two months the vehicle finally arrived to the dealership. Again, I always have to call to get up to date information. After asking for two consecutive day, I finally receive images of the vehicle. I asked about the American Express Car Program. Every question I asked he never had an answer, he always had to go ask someone and return my call. So yes, I ask to speak to that person to save time. I guess that wasn’t the right thing for me to do. I was told I couldn’t used the program because I was purchasing a Cadillac, then I was told the program did not exist, then finally I could use the program and they accept my offer. Finally, I speak with the finance manager Jamie. This the person I would email my information due to my not being comfortable with emailing my personal information to Matt’s personal email account. I speak with Jamie, informed him I would purchase the vehicle under my business and will seek financing with my bank which is Bank of America. He stated I was not able to do my own financing due to the dealership wanted to be in control of everything. But, they will submit my information to Bank of America. Now me and my business banker is completely confused. After, I supply Jamie with my business banker information upon his request. I receive a call from Matt questioning me on “Did you tell Jamie this or that!” My reply was no and you should go speak with Jamie and question him not me and get complete information before calling me back because your confusing me. That was the last straw, I called and spoke to Andy, sales manage. I informed him on the situation and I would like another salesman because of the complete disconnect and failure in to provide a good purchasing experience. He apologize and informed me that I didn’t have to worry about Matt contacting me again. Also, that they would use my bank for financing. Next, I receive a phone call from Chase bank for an application to finance a vehicle. I refuse the process of the application. I also receive an email from Cory, another salesman at the dealership, asking if he could give me a call. I’m completely confused and lost on what’s really going on. My business banker email me asking for information on the purchase so she can approve my application. I return her email and cc Jamie in the email. Now, it’s Saturday I’ve been going back and forth since Wednesday. I receive a call from Marshall, person number five. He informs me that they can’t not sell me the car due to me being out of state. SMH! Then exactly 20mins later, I receive a call from Cory on wanting to help me move forward with purchasing the vehicle. Now, I’m completely warn out! I’ve spoke with five different people and they all have five different stories or information for me. I inform Cory on everything that has happened and he offers assistance by going to the manager above everyone who has contacted me. After three hours I call Cory back and leaves a voicemail. I call Marshall who hasn’t returned my $500 deposit and now states he’s not able to without me providing him with me card information. Now anyone can imagine my trust level and confidence level with anyone that works at this dealership. ZERO! I asked to speak with upper management, of course, they are not available. I asked is it normal procedure for this dealership to produce false advertisement, give false information, mislead customers while making purchases, and refusing to take accountability for their actions. He claimed he understood my frustration. I informed him there was no way possible his statement could be true. So now, my credit has hard inquiries for no reason. And they still have my $500 deposit! And no one is available to speak to me! More