Garlyn Shelton Temple

They give sleezy car dealers a bad name Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary Purchased a used 2017 GMC Acadia Denali with 9,XXX miles on 1/26/2018. This is going to be rather lengthy so you might skip to the end for the summary. The vehicle had a check engine light for overheating when I went to leave after finishing the paperwork. They couldn't believe the vehicle overheated because it was traded in by an elderly lady and it had a perfectly clean service record. They told me an air bubble must have fried the coolant system sensor when they serviced it and it would be an easy fix. They gave me a loaner and said they'd deliver the vehicle when it was repaired. They delivered the vehicle about a week later. The vehicle overheated 3 times in the next two weeks. Landon Slaughter of Garlyn Shelton instructed me to take it to the local dealership for repair since I live out of town. The second dealership worked on it for 4 days and fixed it. It overheated again after 3 or 4 days. Again, I called Garlyn Shelton and spoke to Landon Slaughter and long story short he offered to purchase the vehicle back from me for $6,XXX less than I paid for it. Mind you I have owned this vehicle for less than a month and it had been in the shop for two weeks of the month. He advised me to return it to the local dealership since it was still under factory warranty since I wouldn't accept his offer. I got curious about the service record of this vehicle. I requested the service record from Garlyn Shelton 3 times. Finally I received the service record. The service record shows this vehicle had been serviced twice for the engine overheating before I purchased it (once in August and once at the end of December)... so much for the little old lady driving it. So essentially Garlyn Shelton sold me a vehicle with KNOWN overheating issues and then offered to buy it back for $6,XXX less than I paid for it less than a month later after it overheated 3 times... I've contacted the BBB, Attorney General, and GM due to the vehicle being serviced 5 times for the same issue and the dealing in bad faith by Landon Slaughter at Garlyn Shelton. MAKE SURE YOU CHECK THE SERVICE RECORD ON ANY USED VEHICLE at Garlyn Shelton... I would personally avoid this dealership at all cost since this isn't just a they charge too much or didn't repair my vehicle properly complaint. This is blatantly lying to a customer and putting the safety of my family in jeopardy. More

Love this location! I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and M I can't begin to explain or describe how wonderful these people are at this location. One thing is certain: Bart, Jesse, Daniel, Kaitlyn, April, and Michelle are so authentic! They treat me like I am a God. One Proud Customer, Dimikki More

Not just for Sales - - - The Service Team is phenomenal! I can't stress this enough: it is the exemplary service provided by the Garlyn Shelton BMW Service team that makes me such a loyal Garlyn Shelton cust I can't stress this enough: it is the exemplary service provided by the Garlyn Shelton BMW Service team that makes me such a loyal Garlyn Shelton customer. Granted, I have purchased 7 BMWs in the past 12 years, so I obviously like the Sales team; but knowing I have THIS Service team that I can count on is what gives me peace of mind. I am always impressed by their professionalism; how courteous everyone is; how pro-active and accommodating they are; and the care they take to explain what is being done/ what needs to be done and why. It is a welcoming, comforting experience! They were even there for me when I was traveling to Magnolia and my sunroof "exploded". My first instinct was to call MY Garlyn Shelton team. Not only did they call The Woodlands BMW service center to let them know I was coming - - - they called me during the drive to be sure I was alright and after I arrived to let me know what to expect. I could buy a BMW anywhere. I could never find a Service Team like this one anywhere else! Daniel, Bart, Jesse, Nickole, Kaitlyn, the rest of the 'unseen' service team and Garlyn Shelton BMW: THANK YOU. More

Beware Do not buy from this dealership! Do not invest in any warranty!! Hey are dishonest and unethical!! I. I bought a Nissan from them with an extended war Do not buy from this dealership! Do not invest in any warranty!! Hey are dishonest and unethical!! I. I bought a Nissan from them with an extended warranty and after multiple issues on a vehicle that had less than 100,000 miles, with oil changes every 3000 miles, and multiple diagnostic fees, they supposedly fixed, they made up multiple excuses not to honor warranty! Will never buy a Nissan ever again! Had a 92 Nissan that was awesome! Had a Morano with electrical issues that they "fixed" but after warranty ran out, they couldn't fix it, even though they supposedly fixed under the warranty? 2012 Nissan Altima with multiple issues under warranty and they made every excuse not to fix. Ridiculous! Lesson learned! Beware! Don't make same mistake! More

Great experience I moved back to the area 2 years ago and had a 328i that I took in for service and was impressed with how I was treated. I subsequently sold the car b I moved back to the area 2 years ago and had a 328i that I took in for service and was impressed with how I was treated. I subsequently sold the car but recently decided to look at a new X1. I came back to Garlyn Shelton BMW because of that past great experience with service. And I am thrilled with my new X1 and how Twister Taylor took care of my purchase! More

My BMW Experience with Garlyn Shelton My experience in purchasing my new BMW was top shelf.  Brent was my sales representative,  and was very friendly and honest.  They treat you like a pa My experience in purchasing my new BMW was top shelf.  Brent was my sales representative,  and was very friendly and honest.  They treat you like a part of the family here. The excellent service didn't stop there.  Landon was the finance representative,  and he went above and beyond in getting me into the vehicle that was perfect for me.  Bottom line is, I was treated like I was part of the family and they were going to take care of me with integrity and care.  If you are looking to purchase a BMW, look no furthur than Garlyn Shelton BMW in Temple. More

Superb Service!! I would like to let everyone know that myself and family have bought multiple cars from Garland Shelton. The district manager Brian Duble has always t I would like to let everyone know that myself and family have bought multiple cars from Garland Shelton. The district manager Brian Duble has always taken care of us. This last purchase he made it so easy for me and my husband. He had Brent Bankston take care of us. Brent was extremely helpful as well as very professional. I recommend the dealership to anyone I know who is in the market for a vehicle. They treat you like family. We could not be more satisfied. I am an extremely satisfied customer!! More

excellent service and sale support I have always had great service support from Bart, Jesse and Daniel and now I can add Brent from sales for his tremendous efforts as well. Brent took I have always had great service support from Bart, Jesse and Daniel and now I can add Brent from sales for his tremendous efforts as well. Brent took the time to answer all my questions during two visits to the dealership and was extremely knowledgeable and patient. I decided to by a certified preowned 428i and it is an amazing car! More

SATISFIED CUSTOMER Me and my wife visit this place just looking around for cars and Mr Ernest Fuller approached us very professionally. To make it short my wife decided Me and my wife visit this place just looking around for cars and Mr Ernest Fuller approached us very professionally. To make it short my wife decided to buy one because she got what she looking for. More

Horrible, seevice on airbag recall Was told it would take up to 90 days for my airbag recall to get service, was rear ended and luckily it didnt go off ,i dont feel safe with the recall Was told it would take up to 90 days for my airbag recall to get service, was rear ended and luckily it didnt go off ,i dont feel safe with the recall with my family in the vehicle, would not recommend nothing from this dealer ship from service or sales ,horrible service, go to Austin bmw .. More