Garnet Ford

Buying a car at Garnet Ford was a pleasurable experience and was made easy by Mauro and all the other people involved with getting our new can ready for pickup. We have worked with the Service Department wi and was made easy by Mauro and all the other people involved with getting our new can ready for pickup. We have worked with the Service Department with another car and we knew the service and people were great. Garnet Ford is a excellent dealership to buy a car and have service. More

I bought a 2008 Ford F150 FX4 CPO a month ago and the sales service was fantastic at Garnet Ford. It was a Certified Preowned, which is "supposed" to undergo a 169 point inspection. I drove 2 sales service was fantastic at Garnet Ford. It was a Certified Preowned, which is "supposed" to undergo a 169 point inspection. I drove 2 hours each way to pick it up since it was the only black CPO FX4 within 200 miles. I drove it all through the holiday season. However, about 2 weeks after I bought it a noticeable squeak started coming from the front of the truck. Finally, the holiday season was over and I made an appointment with a Ford dealership closer to home in Hanover, PA thinking it would be under their 3 month/3,000 mile warranty. Keep in mind I put 1,500 miles on it so it's well under warranty. They inspected the noise and it wound up being a scored rotor and heavy rust lip. Both front rotors and pads had to be replaced and it was NOT under warranty. During the CPO inspection the rotors "should have been" checked for scoring, etc. per the Ford documentation. The techs at the Ford in Hanover said this rotor should have never passed the CPO inspection. Well, I paid the $491.87 and thought Garnet Ford would step up and reimburse me for their shoddy inspection...and well......no they would not. Garnet told me I was SOL because I didn't drive to their dealership 2 hours each way for them to inspect the brakes themselves at which point they MAY or MAY NOT do something about them. Keep in mind I have the rotors and pads that were removed, but "Chris" said they had to be on the vehicle in order for him to do something. Either calling me or the Ford dealership in Hanover liars. So "Chris" wanted me to drive all that way like I don't have a job or anything else to do when there is a dealership right up the street from me. Moral of the story is DO NOT buy a Certified Preowned vehicle from Garnet Ford in Chadds Ford, PA. I was singing the praises of this dealership to everyone I knew for a month and now I can only think about how I needed a front brake job a month after purchasing a CPO. If you want no peace of mind and lots of aggravation then go ahead and let Garnet Ford take care of that for you. They are more than willing. More

THIS DEALER IS BY FAR THE BEST DEALERSHIP THAT I'VE EVER WORKED WITH. ONE THING THAT I'LL NEVER FORGET IS HOW QUICK THE WHOLE TRANSACTION TOOK PLACE. THEY FOLLOWED UP AND EVEN GAVE ME FREE LIFETIME STATE IN WORKED WITH. ONE THING THAT I'LL NEVER FORGET IS HOW QUICK THE WHOLE TRANSACTION TOOK PLACE. THEY FOLLOWED UP AND EVEN GAVE ME FREE LIFETIME STATE INSPECTIONS. THIS DEALERSHIP IS THE ONLY PLACE THAT I'LL EVER BUY CARS FROM. More

We purchased a new truck and realized it would not suite are needs and we wanted to trade it for a van. The first phone call made they said "no problem we will get back to you tomorrow". Tomorrow came to are needs and we wanted to trade it for a van. The first phone call made they said "no problem we will get back to you tomorrow". Tomorrow came told them what we were looking for and this is when the run around started. They ended up saying after talking to 3 managers. The truck is used now come down and give us a check for $1,500 and we will do the switch. We where so frustrated. if they would have told us on the first phone call that they considered it used it would have saved us a lot of stress. We took the truck to a local Ford dealership and they made us a offer THAT we were getting at least some money back, insteaded of paying Garnet Ford more money for a van that is cheaper than the truck. We felt embrassed as it was and was willing to take a lost but not to pay more and take 2 days of phone calls. More