Volkswagen Reading - Service Center

My battery died and Nate got me in and they even looked at another issue while I was there. There were so friendly and helpful. Everyone even when I paid was so very helpful. Kudos to all of your staf. Ver at another issue while I was there. There were so friendly and helpful. Everyone even when I paid was so very helpful. Kudos to all of your staf. Very customer focused experience bleeping up. More

If there was a 10 for this dealership I would give it a 10 in all aspects. I drive 1 1/2 hours and bypass 4 other VW dealerships just to take my car to this dealership for service. That alone tells you h 10 in all aspects. I drive 1 1/2 hours and bypass 4 other VW dealerships just to take my car to this dealership for service. That alone tells you how much I appreciate their hard work and their attention to doing not only a detailed job with my vehicle, but a detailed job in making sure I am always satisfied. I absolutely love my car, I absolutely love the service I receive. I will continue to not only come to this dealership for service, but also for purchasing future cars. Between Chris and Nate I have total confidence that I will always get a job well done! More

Chris Brown contacted me with a friendly reminder that my inspection was due. He helped me schedule the inspection with Amber in the service department. Chris greeted me upon arriving and escorted me to th inspection was due. He helped me schedule the inspection with Amber in the service department. Chris greeted me upon arriving and escorted me to the service department. After inspecting my Jetta, Amber spent a great deal of time providing me an overview of the inspection. Another great experience and Reading Volkswagen! More

Chris was friendly, helpful and responsive to my service experience and I would recommend going to this dealership if work was required. I will be going back to service my Passat experience and I would recommend going to this dealership if work was required. I will be going back to service my Passat More

I received rompt and friendly service on Thursday morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. More

I had to leave town and drop off my 2010 VW CC Friday night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and s night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and still have, the 15% off the 40k mile service coupon on my fridge because I was not able to provide that at the time of payment. Nate was nice enough to factor that into the final bill. Thanks again for making the experience an easy one. Regards, Doug More

At first I was reluctant to take my vehicle to the dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mecha dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mechanics which increases the labor rate per hour. Initially I called and talked to someone to arrange for a appointment. I felt like I was getting the run around from that particular individual. I had to call three times to attempt to make the appointment. I got put on hold one time, got a person's voice mail another, and then the line went blank. The next time I was talking to the same individual that was attempting to transfer me at the beginning and now they were attempting to schedule my appointment. The description she gave me seemed like it was only a tire rotation, oil change, and a typical 25 point inspection. The cost was over $200 dollars. I thought there's no way I'm paying that much for that service. So, I attempted to make the appointment for the check engine light, which I had been previously decoded at an Advanced Auto store and I knew it was something to do with the turbo in the car. Again, the explanation of the service was lacking and the price didn't seem reasonable. But I wanted the work to get done right and agreed to the appointment. After thinking it over for about ten or fifteen minutes I decided I'd just take it to my local garage and hope they would be able to trouble shoot the check engine light and also perform the necessary inspections for the 90,000 mile service. So I called back to cancel the appointment. I didn't want to talk to the individual who scheduled my appointment. So, I talked to the administrative assistant. She attempted to transfer me to the individual I had talked to before. Luckily that individual did not pick up. She then asked what she could help me with and I told her I wanted to cancel my appointment. She asked if there were any problems and I recanted what had just transpired with the individual I had previously talked to on the phone. She immediately went into damage control and asked me to reconsider. If I would talk to Nate Krick, the service advisor, he'd be able to give me a detailed breakdown of the service. I was transferred over to Nate and he did give me a detailed breakdown of the service to be performed for both the 90,000 mile service and the check engine light which justified the cost of the service. He also said that he would work with me on the cost of the service for the check engine light, depending on what they found. Nate also apologized for the run around I got earlier. Feeling placated, I made the appointment and brought my car in on the scheduled day. I waited in the lobby for the work to be completed. It took about three hours. I walked around the lot to see what the new vehicles looked like, got a complimentary cup of coffee, bought a snack at the snack machine and watched tv on my iPad, hooked up to there WiFi. Periodically, Nate would stop by to update me on the progress of the work and ask if I needed anything. The administrative assistants also periodically asked if they could get me anything, which was very nice. Finally, the work was all complete, except for the check engine light. The piece that they needed to complete the work wasn't on site and needed to FedEx'ed over the next day. Rather than making me take the car home and then bring it back the next day, Nate offered to give me a loaner car, leave my car there and have it worked on as soon as the part arrived the next day. Nate said he'd call me when the work was done and I could come pick up the car. I thought that was very thoughtful on his part. I got the call the next day and went to pick up my car. Nate went over all the work that had been done and also worked with me on the cost of the repair. I felt it was a fair charge. As long as I'm able to get a detailed explanation of why something is costing a certain amount, I'm alright with paying it and will continue to bring my car back to this dealership. Thanks Nate! More

Service was completely, courtesy wash was done crappy. The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to The car was still dirty after the wash. Vehicle was put out front and I stood around waiting for additional time while service advisor never came to advise me that the car was done.. More

Upon entering your dealership I went to the wrong location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the ser location for service, a technician who I didn't get his name was exceptionally friendly and guided me to the correct location. When I entered the service area a woman at the Audi desk personally walked with me to the VW desk and everyone was so welcoming! Today more often as a customer I find that I am treated as a hassle, this certainly was not the case here. Nate who took my information was beyond what I expected. His eagerness to make my experience as hassle free as possible was impeccable. The attitude he had about VW and the way he listened to my concerns was something rare. He truly is an asset to VW of Reading and should be told. Thanks for a wonderful experience!! More

Fantastic, swift, convenient service was the call of the day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representati day. Nate was welcoming and accommodating to my time needs. While at the dealership, I enjoyed a quick chat with Chris Brown the sales representative. Again, very personable and attentive. My vehicle was conveniently parked after it was serviced and washed. More